Name of CIS used on Tube Stations
Dear Transport for London,
I am a volunteer editor for Automated Announcements Wiki which is used for logging information about the different announcement and CIS systems used across all rail stations in the UK. We are currently lacking on information on the systems used by London Underground so I would like to ask under the Freedom of Information Act 2000: what is the name of the CIS that London Underground uses on their stations and what is the name of the company that supplies/manufactures it.
(Wiki link: https://automatedannouncements.fandom.co...)
Thank you for reading
Yours faithfully,
Dylan Fox
Dear Mr Fox
TfL Ref: 0393-2223
Thank you for your request received by Transport for London (TfL) on 19
May 2022 asking for information about our CIS used at our tube stations.
Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.
A response will be sent to you by 17 June 2022. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.
We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
Dear Mr Fox
TfL Ref: 0393-2223
Thank you for your request received by Transport for London (TfL) on 19
May 2022 asking for information about our Customer Information System
(CIS) used at our tube stations.
Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy. I can
confirm that we hold the information you require. You asked: I would like
to ask under the Freedom of Information Act 2000: what is the name of the
CIS that London Underground uses on their stations and what is the name of
the company that supplies/manufactures it.
The CIS digital voice announcement system is provided by Telent DVA (tDVA)
system. This is a manufactured by Telent Technology services Ltd, however
for Victoria station the system is an iVENCs (ASL).
If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.
Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
From: FOI
Sent: 24 May 2022 08:43
To: 'Dylan Fox' <[1][FOI #863189 email]>
Subject: RE new foi ref 0393-2223 CRM:0138684
Dear Mr Fox
TfL Ref: 0393-2223
Thank you for your request received by Transport for London (TfL) on 19
May 2022 asking for information about our CIS used at our tube stations.
Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy.
A response will be sent to you by 17 June 2022. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[2]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.
We will publish anonymised versions of requests and responses on the
[3]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.
In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.
Yours sincerely
Sara Thomas
FOI Case Management Team
General Counsel
Transport for London
Timothy Wellington left an annotation ()
Another follow up annotation.
I have just been going through my hundreds of London Underground station announcements recordings and these are the wordings and scripts for the different systems:
----------------
JNP system (Elinor Hamilton - Current):
• "Victoria Line. The next train to Brixton will arrive in one minute."
• Victoria Line. The train now approaching is to Brixton. Please stand back from the platform edge."
----------------
BCV system (Elinor Hamilton - Current):
• "The next train will arrive in one minute. It will be a Victoria Line service calling at all stations to Brixton."
• "The next train will be a Victoria Line service calling at all stations to Brixton. Please stand behind the yellow line as the train approaches. Use the full length of the platform. And let customers off the train first."
----------------
BCV system (Pauline Cavilla - Discontinued):
• "Ladies and gentlemen. The next train will arrive in one minute. It will be a Victoria Line service calling at all stations to Brixton."
• "Ladies and gentlemen. The next train will be a Victoria Line service calling at all stations to Brixton. Ladies and gentlemen. Please stand behind the yellow line as the train approaches. Use the full length of the platform. And let customers off the train first."
----------------
So indeed it appears that two separate systems are used at London Underground stations currently.
Looking in to it SSL seems to be even more confusing and a mix of the two systems depending on the station. But i think most SSL stations are on the JNP system with only a few on the BCV system.
I know the old Pauline Cavilla version was only ever used at Bakerloo Line and Central Line stations.
I shall have to do a bit more research in to this and try to get an exact list of which stations are using which system as i am not sure about some of the stations served by multiple lines.
Dylan Fox left an annotation ()
Thank you for your information Timothy. Yes I think you're right judging by what you've said. I've only ever been on the Tube once in my life so I haven't a clue myself but if station have two different wordings of announcements, it will most likely by from two different systems
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Timothy Wellington left an annotation ()
Interesting reply to this request. I always thought there were two separate systems in use. Although i think it is more than just one station (Victoria) which uses that second system (ASL IVENCS). Victoria is certainly not the only one. I think many Bakerloo Line and Central Line stations do too.
I use the London Underground every day and i always noticed that at different stations Elinor Hamilton has different wordings.
At some stations (mainly BCV stations) she says:
• "The next train will arrive in one minute. It will be a Victoria Line train calling at all stations to Brixton."
I presume this is the ASL INVECS system.
At some stations (mainly JNP and SSL stations) she says:
• "Victoria Line. The next train to Brixton will arrive in one minute."
I presume this is the Telent system.
But it is the same exact voice (Elinor Hamilton) but there appears to be two different wordings depending on the station. So i was not sure the reason behind this but i was always suspecting that there were actually two separate systems in use (one for BCV stations and one for JNP and SSL stations) and this seems to confirm it.
I remember up until 2019 certain Bakerloo Line stations (eg, Edgware Road, Lambeth North, Kilburn Park, Maida Vale, Regents Park, Warwick Avenue, etc) and certain Central Line stations (eg, Holland Park, Lancaster Gate, Marble Arch, Queensway, Shepherds Bush, White City, etc) had announcements voiced by Pauline Cavilla until they finally got replaced by Elinor Hamilton recently. But when they were replaced by Elinor Hamilton they kept the same wordings (except "Ladies And Gentleman" was removed) so i suspect it is still the same supplier.
So i think it is clear that there are two separate Elinor Hamilton system suppliers in use. One mainly at BCV stations (ASL INVENCS presumably). One mainly at JNP and SSL stations (Telent presumably).