MyTaxi

Jeanette Bryan made this Freedom of Information request to Transport for London

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was refused by Transport for London.

Dear Transport for London,

FOI-1698-1819 shows that you have been sharing driver data with MyTaxi, under an FOI request can you please tell me;

(a) On what authority do you have to share driver data with MyTaxi who are unregulated and unlicensed?

(b) How many TFL licensed taxi drivers data have you shared with MyTaxi in the last 6 months?

(c) What has been the content of taxi driver data that TfL have shared with MyTaxi? i.e did you receive complaints from MyTaxi about a driver and did you discuss any driver complaint with MyTaxi in the last 6 months?

Yours faithfully,

Jeanette Bryan

FOI, Transport for London

Dear Ms Bryan

 

Our Ref:         FOI-0251-1920

 

Thank you for your request received on 23 April 2019 asking for
information about MyTaxi.

 

Your request will be processed in accordance with the requirements of the
Freedom of Information Act and our information access policy. 

 

A response will be sent to you by 22 May 2019. We publish a substantial
range of information on our website on subjects including operational
performance, contracts, expenditure, journey data, governance and our
financial performance. This includes data which is frequently asked for in
FOI requests or other public queries. Please check
[1]http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

 

We will publish anonymised versions of requests and responses on the
[2]www.tfl.gov.uk website. We will not publish your name and we will send
a copy of the response to you before it is published on our website.

 

In the meantime, if you would like to discuss this matter further, please
do not hesitate to contact me.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

[3][TfL request email]

 

 

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FOI, Transport for London

1 Attachment

Dear Ms Bryan

 

Our Ref:         FOI-0251-1920 / FOI-0252-1920 / FOI-0346-1920 /
FOI-0347-1920 / FOI-0350-1920

 

Thank you for your e-mails asking for various pieces of information about
taxis and mental health issues.

 

Your requests have been considered in accordance with the requirements of
the Freedom of Information (FOI) Act and our information access policy.

 

Under section 12 of the FOI Act, we are not obliged to comply with a
request if we estimate that the cost of determining whether we hold the
information, locating and retrieving it and extracting it from other
information would exceed the appropriate limit. This is calculated at £25
per hour for every hour spent on the activities described. Section
12(4)(a) of the Act provides for the costs of complying with two or more
requests made in a 60 working day period which are, to any extent, for the
same or similar information to be combined. Section 12(4)(b) provides for
requests made by different people acting in concert, or in pursuance of a
campaign to be considered together under section 12.

 

Our records show that you have made five FOI requests to TfL within a one
week, up to and including the date of your most recent requests of 1 May
2019. Additionally, we believe that you are working in concert with
another requester that has also submitted requests that are clearly
similar in nature which, in total, accounts for 12 open requests from
persons we believe to be acting on concert. We are therefore refusing all
of these outstanding requests under section 12 of the FOI Act. Please note
any further requests that we receive within a 60 working day timeframe
from you or the other requester may also be subject to consideration under
section 12 of FOI.

 

While we appreciate there is a high level of interest in how we are
regulating taxis and the private hire trade, there is a small team
available to respond to these requests and the burden placed on them has
to be balanced with their substantive roles. To help bring the cost of
responding to your request within the £450 limit, you may wish to
prioritise the information you are most interested in and make a single
request on a topic, rather than several requests in a short period of time
in order to make the best use of the processing time available to you
under the FOI Act.

 

Please see the attached information sheet for details of your right to
appeal.

 

Yours sincerely

 

Gemma Jacob

Senior FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

[1][TfL request email]

 

 

 

FOI-0251-1920

Received: 24/04/2019

FOI-1698-1819 shows that you have been sharing driver data with MyTaxi,
under an FOI request can you please tell me;

(a) On what authority do you have to share driver data with MyTaxi who are
unregulated and unlicensed?

(b) How many TFL licensed taxi drivers data have you shared with MyTaxi in
the last 6 months?

(c) What has been the content of taxi driver data that TfL have shared
with MyTaxi? i.e did you receive complaints from MyTaxi about a driver and
did you discuss any driver complaint with MyTaxi in the last 6 months?

==

FOI-0252-1920

Received: 24/04/2019

Can you please send me all emails from Mike Brown that reference "mental
health" or "wellbeing" as keywords within the last 3 months.

==

FOI-0346-1920

Received: 01/05/2019

How many Licenced Taxi Drivers have had their licences revoked or
suspended due to depression, anxiety or any other mental health condition
in 2018.

Please list the years separately.

==

FOI-0347-1920

Received: 01/05/2019

Can you please provide me emails between Mike Brown and Heidi Alexander
for the period between 1-1-19 - 1-5-19.

If this exceeds costs can you please tell me how many emails there are?

==

FOI-0350-1920

Received: 01/05/2019

How many Licenced Private Hire Drivers have had their licences revoked or
suspended due to depression, anxiety or any other mental health condition
in 2018.

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References

Visible links
1. mailto:[TfL request email]
2. http://www.tfl.gov.uk/corporate/about-tfl/

Jeanette Bryan

Dear Transport for London,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Transport for London's handling of my FOI request 'MyTaxi'.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/m...

Yours faithfully,

Jeanette Bryan

FOI, Transport for London

Thank you for your request for an internal review which was received on 8 May 2019.

You have stated that you are dissatisfied with the handling of your request for information under the Freedom of Information Act.

The review will be conducted by an internal review panel in accordance with TfL’s Internal Review Procedure, which is available via the following URL:

http://content.tfl.gov.uk/internal-revie...

Every effort will be made to provide you with a response by 5 June 2019. However, if the review will not be completed by this date, we will contact you and notify you of the revised response date as soon as possible.

Yours sincerely

Emma Flint
Principal Information Access Advisor
FOI Case Management Team
General Counsel

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FOI, Transport for London

Dear Ms Bryan

 

IRV-012-1920

 

I am contacting you regarding the internal review of your requests for
information covering various Taxi and Private Hire matters.

 

The response you were issued with concluded the exemption set out in
section 12 applied and refused the request accordingly. You requested an
internal review of the handling of your request but did not specify the
basis upon which you would like the review to be conducted. I have
therefore interpreted this as an appeal against the cost exemption
generally.

 

The refusal you were issued with related to five requests submitted under
this account and a further seven requests which were identified as being
submitted by an applicant with whom your requests are linked. Therefore,
in total 12 FOI requests were considered collectively for the purposes of
the cost exemption.

 

As you were advised, under section 12 of the FOI Act, we are not obliged
to comply with a request if we estimate that the cost of determining
whether we hold the information, locating and retrieving it and extracting
it from other information would exceed the appropriate limit. This is
calculated at £25 per hour for every hour spent on the activities
described. Section 12(4)(a) of the Act provides for the costs of complying
with two or more requests made in a 60 working day period which are, to
any extent, for the same or similar information to be combined. Section
12(4)(b) provides for requests made by different people acting in concert,
or in pursuance of a campaign to be considered together under section 12.

 

I am satisfied that both 12(4)(a) and 12(4)(b) have been correctly cited
and applied in this instance.

 

In relation to the application of section 12 generally, I consider that it
is beyond doubt that it would exceed 18 working hours to provide all of
the information requested across those twelve requests, and some will
exceed this limit on their own. These requests require a mixture of
manually reviewing driver files and generalised correspondence in order to
extract and collate those that are relevant to your requests.

 

With such a large volume of requests, submitted within a very short
timeframe and targeted at a single, specific business area, this severely
limits the average amount of time available to process each request to fit
within the cost limit. It is for this reason that we advise before
submitting future requests you should consider which information is of the
highest priority to make best use of the processing time within the FOI
Act.

 

In respect of the provision of advice and assistance on making FOI
requests in future, you may be interested to note the guidance and advice
provided by the ICO such as the “dos and don’ts” published on its website
here: [1]https://ico.org.uk/your-data-matters/off...

 

You will note that the table halfway down that page includes the following
advice to FOI applicants:

 

Do….“Give the authority ample opportunity to address any previous requests
you have made before submitting new ones”;

Don’t… “Submit frivolous or trivial requests; remember that processing any
information request involves some cost to the public purse”;

Don’t… “Disrupt a public authority by the sheer volume of information
requested. Whether you are acting alone or in concert with others, this is
a clear misuse of the Act and an abuse of your ‘right to know’”, and;

Don’t…”Deliberately ‘fish’ for information by submitting very broad or
random requests in the hope it will catch something noteworthy or
otherwise useful.”

 

Lastly, please also be aware that under section 8(1)(b) of the Act a
request must state the name of the applicant and an address for
correspondence.

 

According to guidance from the Information Commissioner's Office, which is
the public body which oversees the operation of FOI, a public authority is
entitled to refuse a request where the real name of the applicant has not
been used. Whilst we accepted this series of requests in good faith, we
have reason to believe that this request has been submitted using a
pseudonym.

 

I should inform you that the ICO has advised that, by virtue of section 50
of the FOI Act, they are unable to consider pseudonymous requests for
information. In the event that TfL goes on to process a request submitted
using a pseudonym and withholds any information, you would therefore not
be able to exercise the statutory rights to challenge this decision.

 

The Information Commissioner advised on the use of pseudonyms: “If the
requester has used a pseudonym then their request will be invalid”.
Therefore, if we have reason to believe that further requests are being
made using pseudonyms, we will be forced to consider requesting proof of
identity from requesters in order to ensure that the definition of a
request for information contained in section 8(1)(b) of the Act is
satisfied and, therefore, that the right to information contained in
section 1 is engaged.

 

Given the above I am satisfied that the cost exemption has been correctly
applied and therefore your appeal has not been upheld.

 

If you are dissatisfied with the internal review actions to date you can
refer the matter to the independent authority responsible for enforcing
the Freedom of Information Act, at the following address:

 

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire SK9 5AF

 

A complaint form is available on the ICO’s website ([2]www.ico.org.uk).

 

Yours sincerely

 

Lee Hill

Information Access Manager

 

 

 

 

 

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