My Merton magazine delivery

Sandra Vogel made this Freedom of Information request to Merton Borough Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Merton Borough Council,

You say My Merton magazine is delivered to every household in the borough.

1. Please confirm that you believe My Merton is delivered to every household in the borough. If you don't believe this, please say what you do believe.

2. How are deliveries made - what company is used to provide this service?

3. How long is the contract with the delivery company and what is the basis of contract review?

4. What mechanisms are in place to check deliveries are completed to all households?

5. What research do you do into reports of non delivery and photographs of dumped batches of My Merton on social media. Do you check these reports and how do you use the information you learn as a result?

6. What sanctions do you have authority to apply to the delivery company for non delivery?

7. List all the sanctions have been applied in the last four years for non delivery.

Yours faithfully,

Sandra Vogel

foi, Merton Borough Council

Thank you for your email message. We aim to respond to all requests under
the Freedom of Information Act 2000 and Environmental Information
Regulations 2004 within 20 working days.
More information about the way we deal with information requests is on our
web site at [1]www.merton.gov.uk/foi.
 
Information Governance Team
London Borough of Merton.
020 8545 4634
 
 
 

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Michael Cook, Merton Borough Council

Dear Mrs Vogel

Freedom of Information Act 2000 / Environmental Information Regulations
2004 Information request F12203

 

We have now considered your information request as set out below. 

 

You asked:

You say My Merton magazine is delivered to every household in the borough.

 

1. Please confirm that you believe My Merton is delivered to every
household in the borough. If you don't believe this, please say what you
do believe. Yes

 

2. How are deliveries made - what company is used to provide this service?
Door-to-door distribution provided by London Letterbox.

 

3. How long is the contract with the delivery company and what is the
basis of contract review? No formal contract.

 

4. What mechanisms are in place to check deliveries are completed to all
households? A delivery report is sent to Merton Council following each
distribution this contains information of any properties missed and the
reasons why.

 

5. What research do you do into reports of non-delivery and photographs of
dumped batches of My Merton on social media. Do you check these reports
and how do you use the information you learn as a result? All complaints
of non-delivery received by the council are sent to London Letterbox for
investigation and all outcomes sent back to the council.

 

6. What sanctions do you have authority to apply to the delivery company
for non delivery? None

 

7. List all the sanctions have been applied in the last four years for non
delivery. None

 

 

If you are dissatisfied with the handling of your request, please contact
the Head of Information Governance at Merton Council, Civic Centre,
Morden, SM4 5DX or e-mail [1][Merton Borough Council request email].

 

If you remain dissatisfied with the handling of your request or complaint,
you have a right to appeal to the Information Commissioner at:

 

The Information Commissioner's Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

 

Telephone: 0303 123 1113

 

Website: [2]www.ico.org.uk

 

There is no charge for making an appeal.

 

 

 

Yours sincerely

 

Abby Burford

Senior Communications Office

 

 

 

 

Abby Burford l Senior Communications Officer l London Borough of Merton

[3][email address] l 020 8545 3827 l [4]www.merton.gov.uk

 

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