Municipal waste collections information

DPatrick made this Freedom of Information request to Barnsley Metropolitan Borough Council as part of a batch sent to 89 authorities

Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was successful.

Dear Barnsley Metropolitan Borough Council,

Under the Freedom of Information Act 2000, I kindly request the following information in the context of domestic waste bin/sack collection services, as opposed to trade/commercial collections or waste disposal.

1. Are you currently in a partnership with other councils for waste IT system operations or procurement? If in a partnership please name the partner councils?

2. Do you currently operate waste services (collections) directly, or through a waste contractor such as Biffa, Suez or Veolia. If through a contractor, please name them.

3. Which of the IT systems below do you use for the management of day to day municipal bin collections:
a. Yotta
b. Bartec Collective
c. AMCS Clear
d. Whitespace/Powersuite
e. Contender/Swift Datapro/Agile
f. Selected Interventions / Echo
g. Core (Suez)
h. Webaspx
i. Microsoft Excel or similar
j. No IT system
k. Other: [please name]

4. When is your current contract for the IT system OR outsourced waste contract for waste collections management due to expire?

5. Please provide contact information for the service manager responsible for waste collections.

I would like to thank you in advance for your help with this.

Yours faithfully,

Mr D Patrick

Information Requests, Barnsley Metropolitan Borough Council

Good Morning

Thank you for your email below

In order for me to be able to proceed with your request, please can you supply me with your full name by return email?

Regards

John Shannon

Customer Feedback and Improvement Officer
Customer Services Feedback and Improvement Team
Barnsley Metropolitan Borough Council

Postal Address:
Customer Services Feedback and Improvement Team
PO Box 679
Barnsley
S70 9GG

Tel: 01226 772433 (Office) / 07776 674093
Email: [email address]

show quoted sections

Dear Information Requests,
As requested, my full name is Mr David Patrick.

Yours sincerely,

DPatrick

Information Requests, Barnsley Metropolitan Borough Council

Good Afternoon

Re: Request for Information – Freedom of Information Act 2000

Thank you for your request for information about waste collection services

Your full email request was received on 10 March 2020 and I am dealing with it under the terms of the Freedom of Information Act 2000.

Your request will be processed as soon as possible, and we will try to provide the information within 20 working days as required. The deadline date when the information should be available to you is 7 April 2020

In some circumstances a fee may be payable and if that is the case, I will let you know the likely charges before proceeding.

If you have any queries about this email, please contact me. Please remember to quote the reference number above in any future communications.

Regards

John Shannon

Customer Feedback and Improvement Officer
Customer Services Feedback and Improvement Team
Barnsley Metropolitan Borough Council

Postal Address:
Customer Services Feedback and Improvement Team
PO Box 679
Barnsley
S70 9GG

Tel: 01226 772433 (Office) / 07776 674093
Email: [email address]

show quoted sections

Information Requests, Barnsley Metropolitan Borough Council

Dear David

 

Due to the Coronavirus (COVID-19), we are currently experiencing an
increased volume of customer contacts which is having an impact on our
ability to respond within our usual published timescales. To support the
services that need our help most, we have suspended the delivery of our
Information Request service. This includes the processing of all new and
existing Freedom of Information, Environmental Information Regulation and
Subject Access Requests from 24 March 2020 until further notice.

 

If you have previously made an Information Request and not yet received a
response, please be aware that we will be unable to issue a response
within the agreed statutory timescale.

 

Please do not submit any new requests as these will not be dealt with.

 

We apologise for any inconvenience this may cause and thank you for your
patience during these unprecedented times.

 

For further information about compliance in handling Information Requests
during the COVID-19 pandemic, you can visit the Information Commissioner’s
Office website at [1]www.ico.org.uk

 

Please do not reply to this email as this will not be dealt with.

 

Kind Regards

Customer Feedback, Information and Improvement Team

 

*** Barnsley MBC Disclaimer: This e-mail and any files attached are
confidential for the use of the intended recipient. If you have received
this e-mail in error please notify the sender as soon as possible and
delete the communication from your system without copying, disseminating
or distributing the same in any way by any means. Any views or opinions
expressed belong solely to the author and do not necessarily represent
those of the Council. In particular, the Council will not accept liability
for any defamatory statements made by email communications. Recipients are
responsible for ensuring that all e-mails and files sent are checked for
viruses. The Council will not accept liability for damage caused by any
virus transmitted by this e-mail. No guarantees are offered on the
security, content and accuracy of any e-mails and files received. Be aware
that this e-mail communication may be intercepted for regulatory, quality
control, or crime detection purposes unless otherwise prohibited. The
content of this email and any attachment may be stored for future
reference.

References

Visible links
1. http://www.ico.org.uk/

Information Requests, Barnsley Metropolitan Borough Council

1 Attachment

Dear D Patrick

Please find attached letter in response to your recent Freedom of Information request.

Kind Regards

Jane Buchan
Customer Feedback and Improvement Officer
Customer Feedback, Information and Improvement Team
Core Services Directorate

Postal address:Barnsley Metropolitan Borough Council, Customer Feedback, Information and Improvement Team, PO Box 634, Barnsley, S70 9GG

show quoted sections

Information Requests, Barnsley Metropolitan Borough Council

1 Attachment

Dear David

 

Please find attached FOI response letter for approval

 

Kind Regards

 

Jane Buchan

Customer Feedback and Improvement Officer

Customer Feedback, Information and Improvement Team

Core Services Directorate

 

Postal address:Barnsley Metropolitan Borough Council,  Customer Feedback,
Information and Improvement Team, PO Box 634, Barnsley, S70 9GG

Location address:  Level 1, Westgate Plaza One

Tel: 01226 772445

Email: [1][email address]

 

 

 

From: Customer Feedback and Improvement Team
<[2][email address]>
Sent: 02 March 2020 15:00
To: Copley , Cathryn (CUSTOMER SERVICES FEEDBACK &IMPR OFFICER)
<[3][email address]>
Subject: Information Request Tasks - IRT3128

 

[4]Customer Feedback and Improvement Team

IRT3128 has been changed

 

+------------------------------------------------------------------------------------------------+
|+----------------------------------------------------------------------------------------------+|
||[5]Modify my alert | [6]View IRT3128 | [7]View Information Request | [8]Mobile View||
||settings Tasks ||
|+----------------------------------------------------------------------------------------------+|
|------------------------------------------------------------------------------------------------|
|------------------------------------------------------------------------------------------------|
|Title: |IRT3128 | |
|-----------+-----------------------------------------------------------------------------+------|
|Information|FOIA5013 Cuff | |
|Request | | |
|Case: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Information|FOIA5013 Cuff / Freedom of Information Request | |
|Request | | |
|Case Work: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Assigned |Lee , George (PROJECT MANAGER) | |
|To: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Subject: |FOIA5013 - On STreet Residential Chargepoint Scheme (Deadline Date 18.03.20) | |
|-----------+-----------------------------------------------------------------------------+------|
|Body: |Good afternoon | |
| | | |
| |You have been identified as the most appropriate Officer to investigate an | |
| |information request we have received under the Freedom of Information Act | |
| |2000. | |
| | | |
| |Please find attached to this task, the following documents which hopefully | |
| |will assist you in providing your response to this request: | |
| |• Checklist guide to assist you in undertaking an information request | |
| |• An overview of the exemptions and exceptions which may be applicable to | |
| |this request. | |
| | | |
| |This request has been assessed by the Customer Feedback, Information and | |
| |Improvement Team as a low impact request | |
| | | |
| |If you require any additional support or would like to discuss the request | |
| |you have received then please do not hesitate to contact me directly on | |
| |X2435. If you consider that an exemption/exception should apply or the | |
| |request will take over 18 hours of staff time (over £450 upper cost limit), | |
| |please contact me to discuss before starting to search for the information. | |
| | | |
| |If you are not the most appropriate person to respond to this request please | |
| |let me know within 24 hours so that the request can be reallocated. If you | |
| |know who the request should be reassigned to please share this information | |
| |but do not forward on the request. | |
| | | |
| |Please see the request below, the deadline for completion is 18 March 2020 | |
| | | |
| |Regards, | |
| |John X2435 | |
| | | |
| |-----------------------------------------------------------------------------| |
| | | |
| |I am writing to submit a Freedom of Information request about your council’s | |
| |use of the government’s On-street Residential Chargepoint Scheme. I | |
| |understand from the Department for Transport that this council has received | |
| |funding from this scheme. | |
| | | |
| |I would like the following information: | |
| |- How much money this council received from the On-street Residential | |
| |Chargepoint Scheme | |
| |- How many residents within the borough have requested an on-street EV | |
| |charger since 2016 | |
| |- How many on-street EV chargers have been installed since 2016 by the | |
| |council | |
| |- The average time between a resident’s request for a charger and its | |
| |installation | |
|-----------+-----------------------------------------------------------------------------+------|
|Due Date: |18/03/2020 | |
|-----------+-----------------------------------------------------------------------------+------|
|Status: |Pending | |
|-----------+-----------------------------------------------------------------------------+------|
|Notes: |Response: |Edited|
| | | |
| |- How much money this council received from the On-street Residential | |
| |Chargepoint Scheme | |
| |The Council has to date not received any money from the On-street Residential| |
| |Chargepoint Scheme but is currently delivering a project to install EVCP in | |
| |our public car parks and will be submitting a claim for funding where sites | |
| |are determined to be eligible | |
| | | |
| |- How many residents within the borough have requested an on-street EV | |
| |charger since 2016 | |
| |Currently I am only aware of 1 | |
| | | |
| |- How many on-street EV chargers have been installed since 2016 by the | |
| |council | |
| |We have not installed any chargers on streets | |
| | | |
| |- The average time between a resident’s request for a charger and its | |
| |installation | |
| |Not applicable | |
|-----------+-----------------------------------------------------------------------------+------|
|Information| | |
|Request | | |
|Task | | |
|Creation: | | |
|-----------+-----------------------------------------------------------------------------+------|
|First |No | |
|Reminder | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Second |No | |
|Reminder | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|CC: |Shepherd , David; Riddell , Alison | |
|-----------+-----------------------------------------------------------------------------+------|
|First |No | |
|Escalation | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Second |No | |
|Escalation | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Third |No | |
|Escalation | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Case |FOIA5013 Cuff | |
|Reference: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Case Work |FOIA5013 Cuff / Freedom of Information Request | |
|Reference: | | |
|------------------------------------------------------------------------------------------------|
|Last Modified 02/03/2020 14:59 by Lee , George (PROJECT MANAGER) |
+------------------------------------------------------------------------------------------------+

 

*** Barnsley MBC Disclaimer: This e-mail and any files attached are
confidential for the use of the intended recipient. If you have received
this e-mail in error please notify the sender as soon as possible and
delete the communication from your system without copying, disseminating
or distributing the same in any way by any means. Any views or opinions
expressed belong solely to the author and do not necessarily represent
those of the Council. In particular, the Council will not accept liability
for any defamatory statements made by email communications. Recipients are
responsible for ensuring that all e-mails and files sent are checked for
viruses. The Council will not accept liability for damage caused by any
virus transmitted by this e-mail. No guarantees are offered on the
security, content and accuracy of any e-mails and files received. Be aware
that this e-mail communication may be intercepted for regulatory, quality
control, or crime detection purposes unless otherwise prohibited. The
content of this email and any attachment may be stored for future
reference.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. https://rfil.barnsley.gov.uk/
5. https://rfil.barnsley.gov.uk/_layouts/15...
6. https://rfil.barnsley.gov.uk/Lists/Infor...
7. https://rfil.barnsley.gov.uk/Lists/Infor...
8. https://rfil.barnsley.gov.uk/_layouts/15...

Shepherd , David (SERVICE DIRECTOR), Barnsley Metropolitan Borough Council

Approved

 

David

 

 

From: Information Requests <[email address]>
Sent: 29 June 2020 14:13
To: Shepherd , David (SERVICE DIRECTOR) <[email address]>
Cc: DPatrick <[FOI #653049 email]>
Subject: Response for approval FOIA 5013

 

Dear David

 

Please find attached FOI response letter for approval

 

Kind Regards

 

Jane Buchan

Customer Feedback and Improvement Officer

Customer Feedback, Information and Improvement Team

Core Services Directorate

 

Postal address:Barnsley Metropolitan Borough Council,  Customer Feedback,
Information and Improvement Team, PO Box 634, Barnsley, S70 9GG

Location address:  Level 1, Westgate Plaza One

Tel: 01226 772445

Email: [1][email address]

 

 

 

From: Customer Feedback and Improvement Team
<[2][email address]>
Sent: 02 March 2020 15:00
To: Copley , Cathryn (CUSTOMER SERVICES FEEDBACK &IMPR OFFICER)
<[3][email address]>
Subject: Information Request Tasks - IRT3128

 

[4]Customer Feedback and Improvement Team

IRT3128 has been changed

 

+------------------------------------------------------------------------------------------------+
|+----------------------------------------------------------------------------------------------+|
||[5]Modify my alert | [6]View IRT3128 | [7]View Information Request | [8]Mobile View||
||settings Tasks ||
|+----------------------------------------------------------------------------------------------+|
|------------------------------------------------------------------------------------------------|
|------------------------------------------------------------------------------------------------|
|Title: |IRT3128 | |
|-----------+-----------------------------------------------------------------------------+------|
|Information|FOIA5013 Cuff | |
|Request | | |
|Case: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Information|FOIA5013 Cuff / Freedom of Information Request | |
|Request | | |
|Case Work: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Assigned |Lee , George (PROJECT MANAGER) | |
|To: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Subject: |FOIA5013 - On STreet Residential Chargepoint Scheme (Deadline Date 18.03.20) | |
|-----------+-----------------------------------------------------------------------------+------|
|Body: |Good afternoon | |
| | | |
| |You have been identified as the most appropriate Officer to investigate an | |
| |information request we have received under the Freedom of Information Act | |
| |2000. | |
| | | |
| |Please find attached to this task, the following documents which hopefully | |
| |will assist you in providing your response to this request: | |
| |• Checklist guide to assist you in undertaking an information request | |
| |• An overview of the exemptions and exceptions which may be applicable to | |
| |this request. | |
| | | |
| |This request has been assessed by the Customer Feedback, Information and | |
| |Improvement Team as a low impact request | |
| | | |
| |If you require any additional support or would like to discuss the request | |
| |you have received then please do not hesitate to contact me directly on | |
| |X2435. If you consider that an exemption/exception should apply or the | |
| |request will take over 18 hours of staff time (over £450 upper cost limit), | |
| |please contact me to discuss before starting to search for the information. | |
| | | |
| |If you are not the most appropriate person to respond to this request please | |
| |let me know within 24 hours so that the request can be reallocated. If you | |
| |know who the request should be reassigned to please share this information | |
| |but do not forward on the request. | |
| | | |
| |Please see the request below, the deadline for completion is 18 March 2020 | |
| | | |
| |Regards, | |
| |John X2435 | |
| | | |
| |-----------------------------------------------------------------------------| |
| | | |
| |I am writing to submit a Freedom of Information request about your council’s | |
| |use of the government’s On-street Residential Chargepoint Scheme. I | |
| |understand from the Department for Transport that this council has received | |
| |funding from this scheme. | |
| | | |
| |I would like the following information: | |
| |- How much money this council received from the On-street Residential | |
| |Chargepoint Scheme | |
| |- How many residents within the borough have requested an on-street EV | |
| |charger since 2016 | |
| |- How many on-street EV chargers have been installed since 2016 by the | |
| |council | |
| |- The average time between a resident’s request for a charger and its | |
| |installation | |
|-----------+-----------------------------------------------------------------------------+------|
|Due Date: |18/03/2020 | |
|-----------+-----------------------------------------------------------------------------+------|
|Status: |Pending | |
|-----------+-----------------------------------------------------------------------------+------|
|Notes: |Response: |Edited|
| | | |
| |- How much money this council received from the On-street Residential | |
| |Chargepoint Scheme | |
| |The Council has to date not received any money from the On-street Residential| |
| |Chargepoint Scheme but is currently delivering a project to install EVCP in | |
| |our public car parks and will be submitting a claim for funding where sites | |
| |are determined to be eligible | |
| | | |
| |- How many residents within the borough have requested an on-street EV | |
| |charger since 2016 | |
| |Currently I am only aware of 1 | |
| | | |
| |- How many on-street EV chargers have been installed since 2016 by the | |
| |council | |
| |We have not installed any chargers on streets | |
| | | |
| |- The average time between a resident’s request for a charger and its | |
| |installation | |
| |Not applicable | |
|-----------+-----------------------------------------------------------------------------+------|
|Information| | |
|Request | | |
|Task | | |
|Creation: | | |
|-----------+-----------------------------------------------------------------------------+------|
|First |No | |
|Reminder | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Second |No | |
|Reminder | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|CC: |Shepherd , David; Riddell , Alison | |
|-----------+-----------------------------------------------------------------------------+------|
|First |No | |
|Escalation | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Second |No | |
|Escalation | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Third |No | |
|Escalation | | |
|Sent: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Case |FOIA5013 Cuff | |
|Reference: | | |
|-----------+-----------------------------------------------------------------------------+------|
|Case Work |FOIA5013 Cuff / Freedom of Information Request | |
|Reference: | | |
|------------------------------------------------------------------------------------------------|
|Last Modified 02/03/2020 14:59 by Lee , George (PROJECT MANAGER) |
+------------------------------------------------------------------------------------------------+

 

*** Barnsley MBC Disclaimer: This e-mail and any files attached are
confidential for the use of the intended recipient. If you have received
this e-mail in error please notify the sender as soon as possible and
delete the communication from your system without copying, disseminating
or distributing the same in any way by any means. Any views or opinions
expressed belong solely to the author and do not necessarily represent
those of the Council. In particular, the Council will not accept liability
for any defamatory statements made by email communications. Recipients are
responsible for ensuring that all e-mails and files sent are checked for
viruses. The Council will not accept liability for damage caused by any
virus transmitted by this e-mail. No guarantees are offered on the
security, content and accuracy of any e-mails and files received. Be aware
that this e-mail communication may be intercepted for regulatory, quality
control, or crime detection purposes unless otherwise prohibited. The
content of this email and any attachment may be stored for future
reference.

References

Visible links
1. mailto:[email address]
2. mailto:[email address]
3. mailto:[email address]
4. https://rfil.barnsley.gov.uk/
5. https://rfil.barnsley.gov.uk/_layouts/15...
6. https://rfil.barnsley.gov.uk/Lists/Infor...
7. https://rfil.barnsley.gov.uk/Lists/Infor...
8. https://rfil.barnsley.gov.uk/_layouts/15...