Municipal waste collections information

DPatrick made this Freedom of Information request to Norwich City Council as part of a batch sent to 97 authorities

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The request was successful.

Dear Norwich City Council,
Under the Freedom of Information Act 2000, I kindly request the following information in the context of domestic waste bin/sack collection services, as opposed to trade/commercial collections or waste disposal.

1. Are you currently in a partnership with other councils for waste IT system operations or procurement? If in a partnership please name the partner councils?

2. Do you currently operate waste services (collections) directly, or through a waste contractor such as Biffa, Suez or Veolia. If through a contractor, please name them.

3. Which of the IT systems below do you use for the management of day to day municipal bin collections:
a. Yotta
b. Bartec Collective
c. AMCS Clear
d. Whitespace/Powersuite
e. Contender/Swift Datapro/Agile
f. Selected Interventions / Echo
g. Core (Suez)
h. Webaspx
i. Microsoft Excel or similar
j. No IT system
k. Other: [please name]
Response.....

4. When is your current contract for the IT system OR outsourced waste contract for waste collections management due to expire?

5. Please provide contact information for the service manager responsible for waste collections.

I would like to thank you in advance for your help with this.

Yours faithfully,

Mr David Patrick

CIVICA MAILBOXES, Norwich City Council

1 Attachment

[1]cid:image001.png@01D0720B.EA29F790

 

Thank you for contacting us.

Please visit our website at [2]www.norwich.gov.uk to access information
and services including online applications for our most commonly used
forms. You can also send us your comments, compliments or complaints
online.

Freedom of Information Act requests
In accordance with the act we will respond to enquiries within 20 working
days.

You can also contact us in the following ways:

* 0344 980 3333 (general enquiries)
* 24 hour telephone payments – 0800 021 7784

* For 24 hour online payments, click [3]here

 

 

Information for customers who use the ‘Read receipt’ function

Emails sent to our mailboxes are automatically picked up by our systems,
forwarded on to the relevant departments, and then automatically deleted.

As a result, any read receipt you request will inform you that your
message has been deleted without being read.

This is not correct, and your email will be read and responded to as
required.

 

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References

Visible links
2. http://www.norwich.gov.uk/
3. https://www.norwich.gov.uk/info/20344/pa...

FOI QUERIES, Norwich City Council

Freedom of Information Request - Delay in processing your request

Ref 8018062

Dear  Mr D Patrick

We have received an Freedom of Information (FOI) Request from you which is
being processed.

Local authorities are facing unprecedented challenges during the
coronavirus (COVID-19) pandemic. Consequently resources have been diverted
from our freedom of information work. In addition remote working means
officers do not have access to all the information required to answer your
FOI request.

Norwich City Council will retain and continuously review your FOI request
and once we have the capacity and the resources we will provide you with
the information we hold.

If you no longer require the requested information we would be grateful if
you could inform us.

 

 

Freedom of information team

Norwich City Council

Tel: 0344 980 3333

Email: [email address]

 

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Dear FOI QUERIES,
I trust that operations are now recovered from the Covid pandemic, or at least settling to a new normal. I would appreciate a reply to my FOI request and have placed a copy below for reference.

Yours sincerely,

DPatrick

Dear Norwich City Council,
Under the Freedom of Information Act 2000, I kindly request the following information in the context of domestic waste bin/sack collection services, as opposed to trade/commercial collections or waste disposal.

1. Are you currently in a partnership with other councils for waste IT system operations or procurement? If in a partnership please name the partner councils?

2. Do you currently operate waste services (collections) directly, or through a waste contractor such as Biffa, Suez or Veolia. If through a contractor, please name them.

3. Which of the IT systems below do you use for the management of day to day municipal bin collections:
a. Yotta
b. Bartec Collective
c. AMCS Clear
d. Whitespace/Powersuite
e. Contender/Swift Datapro/Agile
f. Selected Interventions / Echo
g. Core (Suez)
h. Webaspx
i. Microsoft Excel or similar
j. No IT system
k. Other: [please name]
Response.....

4. When is your current contract for the IT system OR outsourced waste contract for waste collections management due to expire?

5. Please provide contact information for the service manager responsible for waste collections.

I would like to thank you in advance for your help with this.

Yours faithfully,

Mr David Patrick

CIVICA MAILBOXES, Norwich City Council

1 Attachment

[1]cid:image001.png@01D0720B.EA29F790

 

Thank you for contacting us.

Please visit our website at [2]www.norwich.gov.uk to access information
and services including online applications for our most commonly used
forms. You can also send us your comments, compliments or complaints
online.

Freedom of Information Act requests
In accordance with the act we will respond to enquiries within 20 working
days.

You can also contact us in the following ways:

* 0344 980 3333 (general enquiries)
* 24 hour telephone payments – 0800 021 7784

* For 24 hour online payments, click [3]here

 

 

Information for customers who use the ‘Read receipt’ function

Emails sent to our mailboxes are automatically picked up by our systems,
forwarded on to the relevant departments, and then automatically deleted.

As a result, any read receipt you request will inform you that your
message has been deleted without being read.

This is not correct, and your email will be read and responded to as
required.

 

show quoted sections

References

Visible links
2. http://www.norwich.gov.uk/
3. https://www.norwich.gov.uk/info/20344/pa...

FOI QUERIES, Norwich City Council

Dear Mr Patrick,

 

Thank you for your Freedom of Information request. I apologise for the
delay in responding to you.

 

Request

 

Under the Freedom of Information Act 2000, I kindly request the following
information in the context of domestic waste bin/sack collection services,
as opposed to trade/commercial collections or waste disposal.

1. Are you currently in a partnership with other councils for waste IT
system operations or procurement? If in a partnership please name the
partner councils?

2. Do you currently operate waste services (collections) directly, or
through a waste contractor such as Biffa, Suez or Veolia. If through a
contractor, please name them.

3. Which of the IT systems below do you use for the management of day to
day municipal bin collections:
a. Yotta
b. Bartec Collective
c. AMCS Clear
d. Whitespace/Powersuite
e. Contender/Swift Datapro/Agile
f. Selected Interventions / Echo
g. Core (Suez)
h. Webaspx
i. Microsoft Excel or similar
j. No IT system
k. Other: [please name]
Response.....

4. When is your current contract for the IT system OR outsourced waste
contract for waste collections management due to expire?

5. Please provide contact information for the service manager responsible
for waste collections.

 

show quoted sections