Multiple complaints about the DWP

Response to this request is delayed. By law, Department for Work and Pensions should normally have responded promptly and by (details)

Dear Department for Work and Pensions,

I'm enquiring as to how the DWP log complaints if there is more than one complaint being made. Is it by the communication made stating the issue(s) or by the failed attempted resolution by the DWP of the issue in response to the complaint(s)? And is there a way of identifying how many complaint(s) have multiple points that need addressing?

I look forward to hearing from you.

Yours faithfully,

Mark Abraham

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
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the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
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[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

no-reply@dwp.ecase.co.uk on behalf of DWP Central FOI Team, Department for Work and Pensions

Our ref: FOI2020/18769

Contact email: [1][email address]

Dear Mark Abraham,

Thank you for your request for information which was received on 16th
April. Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecede nted situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

Dear [email address] on behalf of DWP Central FOI Team,

Thanks for response explaining the delay in responding. I do need a response, and a timescale for the response, as my enquiry relates to a deadline set by yourselves, the DWP. This means I need your response by the 3rd June 2020. If you can't meet that specific deadline can you let me know please?

Yours sincerely,

Mark Abraham

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

Operations FOI Requests, Department for Work and Pensions

 

 

Mark Abraham,

 

It is unlikely that you will receive  a response by 3 June, as staff
working on FOI responses are needed on other high priority areas.

 

 

Thank you

 

 

 

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Dear Operations FOI Requests,

Thank you for responding to confirm a reply by the 3rd June is unlikely, I'm grateful for the swift response in the circumstances.

Yours sincerely,

Mark Abraham

Operations FOI Requests, Department for Work and Pensions

This is an automated confirmation that your request for information has been accepted by the DWP FoI mailbox.
 
By the next working day your request will be forwarded to the relevant information owner within the Department who will respond to you direct. 
 
If your email is a Freedom of Information request you can normally expect a response within 20 working days.
  
For further information on making Freedom of Information requests please click on the link below.

https://www.gov.uk/make-a-freedom-of-inf...

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