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Multi-Functional Devices and printing/scanning services contract(s)

Celeste Morrison made this Freedom of Information request to The National Army Museum Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

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Celeste Morrison

Dear The National Army Museum,

I would like to make a request for the following information relating to the authority's current Multi-Functional Devices and printing/scanning services contract(s)

1. What services are included in the contract(s)? (e.g. printing vs scanning etc)
2. Which supplier is delivering them? (If in-house, please confirm or if multiple provider please identify them)
3. How many contracts does this entail and what's the award value for each?
4. When do these contracts expire and do they have any extensions?
5. What is the annual volumetric data (split by Annual Mono and Annual Colour print)?
6. What is the total number of devices supplied?
7. What Managed Print Service software solution do you use?
8. How many Mono MFDs and Colour MFDs do you have?
9. What document management solution do you use?
10. What High Volume printing devices do you use?
11. Were any framework agreements used to procure the goods/services? If so, which ones?
12. Any documentation you can provide me with, e.g. the order form
13. What department is managing the contract and who's the decision-maker?
14. How many Adobe Acrobat (standard, professional and reader) licenses do you have?
15. What is the annual cost?
16. When is the renewal date?
17. Who is responsible for the contract?
18. Do you use any other PDF editing tools?

Yours faithfully,

Celeste Morrison

Dear The National Army Museum,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of The National Army Museum's handling of my FOI request 'Multi-Functional Devices and printing/scanning services contract(s)' as it is long overdue.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/m...

Yours faithfully,

Celeste Morrison

General Enquiries, The National Army Museum

Dear Ms Morrison

Thank you for your request of 9 August 2023 made under the Freedom of
Information Act (2000) requesting information about multi-functional
devices and printing services contracts here at the National Army Museum,
and for your follow up email of 19 September 2023 requesting an internal
review.

First, I must apologise as your initial request was not logged
appropriately by a team member, and therefore I was unaware that it had
been received. The team member is now undergoing refresher training in the
handling of enquiries.

Second, this kind of request is logged as a procurement request; due to
the small team here at the Museum and the drain on resources that this
kind of request entails, we find it difficult to respond to requests not
directly linked with the Museum's public task. Should you pursue with your
request, there will be a significant delay in response as the small team
have priorities in other areas, linked to the Museum's [1]public task.

Please note the information below about your personal information.

Your privacy: we use your personal information such as name and address so
that we can comply with our legal obligations to respond to FOI requests.
For further details about the use of information about you, please see the
information request handling privacy notice on our website at
https://www.nam.ac.uk/privacy-and-cookies

Yours sincerely

Penny Hutchins

National Army Museum
Royal Hospital Road
Chelsea
London
SW3 4HT
[email address]
020 7881 2442

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References

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1. https://www.nam.ac.uk/statement-public-t...

We don't know whether the most recent response to this request contains information or not – if you are Celeste Morrison please sign in and let everyone know.