phsothefacts Pressure Group

Dear Parliamentary and Health Service Ombudsman,

1. In 2017/18 how many complaints were made via an MP about the Department of Work and Pensions?

2. How many of those cases referred via an MP concerned the raising of the pension age for women born in the 1950's?

Yours faithfully,

Della Reynolds
phsothefacts Pressure Group

informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

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InformationRights, Parliamentary and Health Service Ombudsman

3 Attachments

Dear Della Reynolds

 

RE: Your information request: R0000473

                            

I write in response to your email of 18 January 2019 regarding your
request for information made under the Freedom of Information Act 2000 to
the Parliamentary and Health Service Ombudsman (PHSO).

 

Request:

1.  In 2017/18 how many complaints were made via an MP about the
Department of Work and Pensions?

 

2.  How many of those cases referred via an MP concerned the raising of
the pension age for women born in the 1950's?

 

Response

 

1. We received a total of 881 complaints about DWP in 2017/18. We have
identified that 5 of these cases were closed at intake as ‘No MP
referral’.

 

2. Of the cases we received, a total of 11 had a theme of ‘state pension
inequality’ which is the only way we can identify these cases.

 

If you believe we have made an error in the way I have processed your
information request, it is open to you to request an internal review.  You
can do this by writing to us by post or by email to
[1][Parliamentary and Health Service Ombudsman request email]. You will need to specify that the
nature of the issue is and we can consider the matter further. Beyond
that, it is open to you to complain to the Information Commissioner’s
Office ([2]www.ico.org.uk).

 

Yours sincerely

 

Freedom of Information/Data Protection Team

Parliamentary and Health Service Ombudsman

W: [3]www.ombudsman.org.uk

 

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References

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J Roberts left an annotation ()

At the Pacac scrutiny committee hearing on 22 January 2019 Rob Behrens referred to a recent investigation into the handling of PIP launched by the NI Ombudsman under new powers. He was asked whether such investigations would reduce casework by driving up standards. I think they would, but some might not want a spotlight shone in certain places. Information on the NI Ombudsman's planned investigation is available here:

https://www.bbc.co.uk/news/uk-northern-i...

phsothefacts Pressure Group

Dear InformationRights,

Thank you.

In 2017/18 there were 876 referrals via an MP about the DWP. PHSO partially upheld one complaint and fully upheld another giving a 0.2% uphold rate. None of the 11 complaints submitted by the 50's women would have been investigated due to the hold on these cases awaiting the outcome of a Judicial Review. There are thousands more complaints to follow and these women have been in the complaint system for at least a year or more like two. When they get to the final arbiter - the PHSO - they have a 0.2% chance of success. Is it worth it?

Yours sincerely,

Della Reynolds.
phsothefacts Pressure Group

Informationrights@ombudsman.org.uk, Parliamentary and Health Service Ombudsman

Thank you for contacting the Parliamentary and Health Service Ombudsman’s (PHSO) Freedom of Information and Data Protection Team. This is to confirm we have received your request.
If you have made a request for information under the Freedom of Information Act 2000 or Environment Information Regulations 2004, we will respond to your request within 20 working days in accordance with the statutory time frames set out in both Acts.
If you have made a request for personal information held by the PHSO, your request will be processed as a Subject Access Request under the provisions of the Data Protection Act 2018 and will be responded to within one calendar month in accordance with the statutory time frame set out in the Act.
We may contact you before this time if we require further clarification or if we need to extend the time required to complete your request.
For Subject Access Requests, we will send any personal information via secure email, unless you instruct us differently. To access the information on the email we send, you will need to sign up to our secure email service. Details can be found on our website using the link below:
www.ombudsman.org.uk/about-us/being-open...
If you require us to post your personal information to you instead you will need to inform us of this and confirm your current address as soon as possible.

______________________________________________________________________
This email has been scanned by the Symantec Email Security.cloud service.
For more information please visit http://www.symanteccloud.com
______________________________________________________________________

Brenda Prentice left an annotation ()

I can hear the answer now PHSOthefacts.

'We do not hold that information'!!!!!!!! There got it in before them, but shocking state of affairs, as ever.