Mosaic Implementation Information Request

Bryn Cooling made this Freedom of Information request to Nottinghamshire County Council

This request has been closed to new correspondence from the public body. Contact us if you think it ought be re-opened.

The request was successful.

Dear Nottinghamshire County Council,

Please release the following information relating to your recent project to implement Mosaic, the social care case management system sold by Servelec Core Logic:

- Business case
- Final Project Cost
- Lessons Learned

Thank you in anticipation

Yours faithfully,

Bryn Cooling

FOI, Nottinghamshire County Council

Dear Mr Cooling


Thank you for your request for information below. request was received on 22nd June 2017 and we are dealing with it under the terms of the Freedom of Information Act 2000.

You will receive the information you have requested within 20 working days beginning the day following receipt of your request, unless the Council does not hold the information or there is a reason for it to be withheld. Therefore, you should receive a response by 20th July 2017

In some circumstances a fee may be payable to cover the cost of copying and postage and if that is the case we will let you know before we proceed with your request.

If you have any queries or concerns, please do not hesitate to contact us.

Further information about your rights is also available from the Information Commissioner at:

Information Commissioner's Office
Wycliffe House
Water Lane
Tel: 0303 123 1113 or 01625 54 57 45

Yours sincerely

Freedom of Information Act Team
Resources Department
Nottinghamshire County Council

Complaints & Information Team, Nottinghamshire County Council, County Hall, Loughborough Rd, West Bridgford, Nottingham, NG2 7QP

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FOI, Nottinghamshire County Council

1 Attachment

Dear Mr Cooling

I am writing to you in reply to your Freedom of Information Act (FOIA)
request to Nottinghamshire County Council. I have the following
information about the implementation of the Mosaic social care case
management system.


The Business Case is attached.


The final project cost was £524,019.


A lessons learnt session has not yet been held but is going to be and a
log of the lessons will be created.


If you have any queries or concerns then please contact me. Please
remember to quote the reference number above in any future communications.


If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to the Team Manager, Complaints and Information Team,
County Hall, West Bridgford, Nottingham, NG2 7QP or e-mail
[email address].


Yours sincerely


John Allison

Information Officer


Nottinghamshire County Council

County Hall, West Bridgford, Nottingham NG2 7QP

Telephone: 0115 977 2788 


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information from Nottinghamshire County Council about events and services:

Book now for The Inspire Poetry Festival, 11-16 July 2017. Six brilliant
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Jane reynolds left an annotation ()

£524,019 to upgrade from Corelogic Frameworki to Mosaic?


Did this ever go to tender? If not, why not?

Nottinghamshire County Council, what's wrong with you? Wasn't the existing system good enough? Because if not, couldn't you have spoken with your supplier and maybe asked them for a free upgrade before spending half a million pounds?

I'm really concerned about this. We're seeing cuts in vital services, why couldn't we have kept the old system a few years longer?

Sally Marsh left an annotation ()

Half a million pounds to move from one Corelogic system to another seems excessive.

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