Monitoring data for Smethwick Hall park following human excrement contamination

The request was successful.

Dear Environment Agency,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act and the Environmental Information Regulations.
In order to assist you with this request, I am outlining my query as specifically as possible.
If however this request is too wide or too unclear, I would be grateful if you could contact me as I understand that under the act, you are required to advise and assist requesters.
Please provide by electronic means all test data sets provided to you by Severn Trent Water at this pool located in Londonderry Lane Smethwick West Midlands from 1st January 2019 to the present day.
Please also supply all the actual test data sets taken by your own staff following the confirmed contamination of human excrement into the lake from Severn Trent Water apparatus.

I understand that under the act, I should be entitled to a response
within 20 working days. I would be grateful if you could confirm that you have received
this request. I look forward to hearing from you in the near future via the what do they know website address.

Yours faithfully,

Mr Carroll

Enquiries, Unit, Environment Agency

5 Attachments

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Enquiries, Unit, Environment Agency

5 Attachments

Dear Mr Carroll, 

 

I have passed your e-mail to the local customer team who will deal with
your request.

The Freedom of Information Act and Environmental Information Regulations
state that a public authority must respond to requests for information
within 20 working days, but we aim to respond to all enquiries as quickly
as we can.

You can find more information about our service commitment by clicking on
the link below:

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You can contact our customer team directly on the contact details below,
or call the National Customer Contact Centre on 03708 506506 who will
transfer you to the area team.

 

Please quote your enquiry reference 190520/ND04 in any correspondence with
us regarding this matter. 

 

Customers and Engagement

Environment Agency

West Midlands Area

Sentinel House

9 Wellington Crescent

Fradley Park

LICHFIELD

WS13 8RR

 

Regards,

 

Customer Service Advisor, Email Management Unit, NCCC

Contact Centre Services - Part of Operations, Regulation & Customer

 

( Tel: 03708 506 506

: Web Site: [2]www.gov.uk/environment-agency

 

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show quoted sections

Dear Enquiries, Unit,

Could you please respond to this FOI/EIR request which has been delayed.

Yours sincerely,

Mr Carroll

Enquiries, Unit, Environment Agency

5 Attachments

Please note this is an auto reply message.

 

Thank you – the Environment Agency has received your email.

 

For information on what you can expect from us and our full service
commitment to you then please visit our website: 

[1]https://www.gov.uk/government/publicatio...

 

Freedom of Information Act and Environmental Information Regulations state
that a public authority must respond to requests for information within 20
working days however we always aim to provide an answer as soon as we can.
 

 

Usually we make no charge for providing information. In some cases we may
make a charge for licensed re-use of our data. Where this is the case, we
will notify you in advance.

 

If you have provided any personal information (also called personal data)
in your enquiry, the Environment Agency will follow all applicable UK and
EU data protection laws in how we treat it. We may use your information to
help you with your enquiry, if necessary. More details on your rights and
how we will process your personal information can be found in our Personal
Information Charter:

[2]https://www.gov.uk/government/organisati...

 

Environmental Incident

 

If your email was to report an environmental incident i.e. pollution, fish
in distress, dumping of hazardous waste etc. then please call our
Freephone 24 hour Incident Hotline on 0800 80 70 60.   For more details
about incident reporting please see our website:

[3]https://www.gov.uk/report-an-environment...

 

Kind Regards,

 

National Customer Contact Centre - Part of National Operations Services

( Tel: 03708 506 506

: Web Site: [4]www.gov.uk/environment-agency

 

Click an icon to keep in touch with us:-

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We have checked this email and its attachments for viruses. But you should still check any attachment before opening it.
We may have to make this message and any reply to it public if asked to under the Freedom of Information Act, Data Protection Act or for litigation. Email messages and attachments sent to or from any Environment Agency address may also be accessed by someone other than the sender or recipient, for business purposes.
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Enquiries, Unit, Environment Agency

5 Attachments

Good Morning Mr Carroll

 

I have passed your details to our Customers and Engagement team at
Lichfield. You will be contacted shortly with an update.

 

Kind regards,

 

 

Richard Melbourne

Customer Service Advisor – Phones / Email Management Unit / Waste
Exemptions / T11’s / CL:AIRE’s at NCCC

Contact Centre Services - Operations: Regulation Monitoring and Customer

 

( Tel: 03708 506 506

: Web Site: [1]www.gov.uk/environment-agency

 

Click an icon to keep in touch with us:-

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From: Mr Carroll [mailto:[FOI #576717 email]]
Sent: 23 June 2019 21:32
To: Enquiries, Unit <[Environment Agency request email]>
Subject: RE: 190520/ND04 - Freedom of Information request - Monitoring
data for Smethwick Hall park following human excrement contamination

 

Dear Enquiries, Unit,

 

Could you please respond to this FOI/EIR request which has been delayed.

 

Yours sincerely,

 

Mr Carroll

 

show quoted sections

Enquiries_Westmids, Environment Agency

6 Attachments

Dear Mr Carroll

 

Thank you for your enquiry received by us today.

 

Whilst we make every effort to complete requests for information within 20
working days unfortunately, with current workloads, we cannot guarantee
this but will process your enquiry as quickly as we can.  We are waiting
for the Land & Water team to come back to us with their comments and as
soon as this is to hand we will be in touch with you again.

 

Kind regards.

 

 

 

Rachel Hamer 

Customers & Engagement Officer

Customers & Engagement Team

West Midlands Area

Enquiries Team 02084 747856

E-mail: [1][email address]

Environment Agency, 9 Wellington Crescent, Fradley Park, Lichfield,
Staffordshire, WS13 8RR.

 

    
[2]cid:image001.gif@01D3A709.5EF2C8B0[3]cid:image002.gif@01D3A709.5EF2C8B0[4]cid:image003.gif@01D3A709.5EF2C8B0[5]cid:image004.gif@01D3A709.5EF2C8B0[6]cid:image005.gif@01D3A709.5EF2C8B0

[7]cid:image022.png@01D3D340.722918E0

 

 

From: Mr Carroll [[8]mailto:[FOI #576717 email]]
Sent: 23 June 2019 21:32
To: Enquiries, Unit <[9][Environment Agency request email]>
Subject: RE: 190520/ND04 - Freedom of Information request - Monitoring
data for Smethwick Hall park following human excrement contamination

 

Dear Enquiries, Unit,

 

Could you please respond to this FOI/EIR request which has been delayed.

 

Yours sincerely,

 

Mr Carroll

 

show quoted sections

Enquiries_Westmids, Environment Agency

9 Attachments

Date: 28 June 2019

Our ref: 127936

 

 

Dear Mr Carroll

 

Thank you for your enquiry.  We respond to requests under the Freedom of
Information Act 2000 and Environmental Information Regulations 2004.

 

The results are attached from our MIDAS sampling system and the samples
have been measured under a basic river suite which includes BOD, Ammonia,
Phosphate, chloride which were taken on 30 April and these are upstream of
the pool at the middle section and downstream in the lake. We cannot test
for faecal matter on the samples.

 

Please refer to the [1]Open Government Licence which explains the
permitted use of this information.

 

Please get in touch if you have any further queries or contact us within
two months if you’d like us to review the information we have sent.

 

Yours sincerely

 

 

Rachel Hamer 

Customers & Engagement Officer

Customers & Engagement Team

West Midlands Area

Enquiries Team 02084 747856

 

( 02030251678 (Internal 51678)
8 [2][email address]
+ Environment Agency, 9 Wellington Crescent,
Fradley Park, Lichfield, Staffordshire, WS13
8RR.

     
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[8]cid:image022.png@01D3D340.722918E0

 

 

 

 

 

From: Mr Carroll [[9]mailto:[FOI #576717 email]]
Sent: 16 May 2019 14:58
To: Enquiries, Unit <[10][Environment Agency request email]>
Subject: 190520/ND04 - Freedom of Information request - Monitoring data
for Smethwick Hall park following human excrement contamination

 

Dear Environment Agency,

 

I am writing to make an open government request for all the information to
which I am entitled under the Freedom of Information Act and the
Environmental Information Regulations.

In order to assist you with this request, I am outlining my query as
specifically as possible.

If however this request is too wide or too unclear, I would be grateful if
you could contact me as I understand that under the act, you are required
to advise and assist requesters.

Please provide by electronic means all test data sets provided to you by
Severn Trent Water at this pool located in Londonderry Lane Smethwick West
Midlands from 1st January 2019 to the present day.

Please also supply all the actual test data sets taken by your own staff
following the confirmed contamination of human excrement into the lake
from Severn Trent Water apparatus.

 

I understand that under the act, I should be entitled to a response within
20 working days. I would be grateful if you could confirm that you have
received this request. I look forward to hearing from you in the near
future via the what do they know website address.

 

Yours faithfully,

 

Mr Carroll

 

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