MoJ contract with Courtel

Judith Townend made this Freedom of Information request to Ministry of Justice

The request was partially successful.

From: Judith Townend

Dear Ministry of Justice,

I am writing to make an open government request for all the information to which I am entitled under the Freedom of Information Act 2000.

In order to assist you with this request, I am outlining my query as specifically as possible. If however this request is too wide or too unclear, I would be grateful if you could contact me, preferably electronically, before the twentieth day as I understand that under section 16 of the act, you are required to advise and assist FoI requesters.

I would like to know about Ministry of Justice's contract with Courtel. Courtel says that its Courtserve service is "an excellent example of private sector cooperation with government - in this case the Ministry of Justice - to the benefit of court users in England and Wales." (http://www.courtserve2.net/generic/about...)

I would like to know more about this arrangement:

*When did the government's contract with Courtel commence?
*Which government services does Courtel run, and when did each of the services come into existence (by year)?
*Court listings are categorised by court on Courtel's digital service Courtserve. How many are paid-for services?
*How much money was spent by the Ministry of Justice / HM Courts to set up the Courtserve service (between June 2010 and June 2011)?
*Where possible, please break down these costs out by function (for example, development, content, design, updates, changes, hosting, licensing etc)?

If possible, I would like to see Ministry of Justice communication regarding the government's decision to outsource its listings service to the private contractor Courtel and host court listings on an external site.

If one part of this request can be answered more quickly than others, please send that information first followed by the other data. As stated at the beginning of this request, if you need any explanation of this request please email me. If FoI requests of a similar nature have already been submitted, please could you include your responses to those requests.

I would be grateful if you could confirm in writing that you have received this request, and I look forward to hearing from you, preferably by email, within the 20-working day statutory time period.

Yours faithfully,

Judith Townend

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From: Judith Townend

Dear Ministry of Justice,

I have not yet received acknowledgement of my request (MoJ contract with Courtel) - please could you let me know you have received it and are dealing with it?

Many thanks,

Yours faithfully,

Judith Townend

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From: Pabla, Meena


Attachment FOI 70816 J.Townend Request for further information 15.6.11.pdf
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Dear Ms Townend

Please find attached a reply to your request for information dated 5th
June 2011. If you have any queries please contact the Data Access &
Compliance Unit in the Ministry of Justice with at the following address:
[1][MoJ request email]

Kind regards

Meena

Meena Pabla
Head of Civil Operations Team - Civil, Family & Tribunals Directorate | HM
Courts & Tribunals Service (an Executive Agency of the Ministry of
Justice) | Supporting our people, courts & processes | Post Point 1.12,
1st Floor, 102 Petty France, London, SW1H 9AJ, | DX: 152380 Westminster 8
| T: 020 3334 6358 | F: 0870 739 4268 |E: [email address]; |
Web: [2]www.justice.gov.uk Save Paper - Do you really need to print
this e-mail

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From: Judith Townend

Dear Ms Pabla

Thank you for your response. In regards to your request for clarification:

["I am currently unclear as to the exact scope of the information in which you are interested.
In order to help ensure that I provide you with the correct information, I would be grateful if
you could clarify whether the information you are seeking to obtain is in respect to listings
in the Crown Court, County Court or Royal Courts of Justice"]

I am interested in the listing arrangements for listings for all these courts: the Crown Courts, County Courts and Royal Courts of Justice. If, however, this is too big a request, please could you answer it in regards to the County Courts?

Yours sincerely,

Judith Townend

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From: Pabla, Meena


Attachment FOI 71131 previously 70816 J.Townend Acknowledgement 24.6.11.pdf
34K Download View as HTML


Dear Ms Townend

Please find attached a letter acknowledging receipt of your request for
information dated 16th June 2011. If you have any queries about this
request please do not hesitate to contact me.

Kind regards

Meena

Meena Pabla
Head of Civil Operations Team - Civil, Family & Tribunals Directorate | HM
Courts & Tribunals Service (an Executive Agency of the Ministry of
Justice) | Supporting our people, courts & processes | Post Point 1.12,
1st Floor, 102 Petty France, London, SW1H 9AJ, | DX: 152380 Westminster 8
| T: 020 3334 6358 | F: 0870 739 4268 |E: [email address]; |
Web: [1]www.justice.gov.uk Save Paper - Do you really need to print
this e-mail

show quoted sections

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From: Judith Townend

Dear Ms Pabla,

I am still waiting for a response to my FoI inquiry, originally made on 5 June 2011.

By law the MoJ should have responded by 15 July 2011.

Many thanks in advance

Yours sincerely,

Judith Townend

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From: Grant, Richard


Attachment FOI 71131 previously 70816 J Townend Reply 19 07 11.pdf
56K Download View as HTML


Judith Townend,

Please find attached a response to your request for information under the
Freedom of Information Act about Courtel and court listing. I apologise
for the delay in replying and hope you find the information of helpful.

Kind regards

Richard Grant

Head of Court Business Support

Operations Division б│Civil, Family & Tribunals Directorate б│ Her
Majesty's Courts and Tribunals Service

Base Office - Post Point 1.16, 102 Petty France, London, SW1H 9AJ

DX 152380 Westminster 8

' 0203 334 4079 [mobile number]

y [1][email address]

This e-mail (and any attachment) is intended only for the attention of
the addressee(s). Its unauthorised use, disclosure, storage or copying
is not permitted. If you are not the intended recipient, please destroy
all
copies and inform the sender by return e-mail.

Internet e-mail is not a secure medium. Any reply to this message
could be intercepted and read by someone else. Please bear that in
mind when deciding whether to send material in response to this message
by e-mail.

This e-mail (whether you are the sender or the recipient) may be
monitored, recorded and retained by the Ministry of Justice. E-mail
monitoring / blocking software may be used, and e-mail content may be
read at any time. You have a responsibility to ensure laws are not
broken when composing or forwarding e-mails and their contents.

show quoted sections

Communications via the GSi may be automatically logged, monitored and/or
recorded for legal purposes.

References

Visible links
1. mailto:[email address]

Link to this

Richard Taylor left an annotation ()

The licence under which information is provided to Courtel has been released via another request:

https://www.whatdotheyknow.com/request/i...

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