Mobile Payment Solution

The request was successful.

Dear Hammersmith and Fulham Borough Council,

Under the Freedom of Information Act 2000, or the Freedom of Information (Scotland) Act 2002, please provide me with the following information about your council’s contract with organisations and businesses that provide parking-related services.

Please provide answers in an electronic format to the following questions;

1. Which company provides your current mobile payment solution?
2. What date did the contract with your mobile payment solution start?
3. What date is the contract with your mobile payment solution company due to end?
4. What charge does the mobile payment company make to provide a payment solution?
5. How is the cost structured with your mobile payment solution in terms of the contract?

Having looked at your current financial statements, please could you help us break down the parking information for mobile parking solutions by providing:
6. What is the total revenue of your parking operations, for each the last 3 financial years?
7. What is the total revenue via mobile payment solution for each of the last 3 financial years?

If you require clarification, please contact me under your section 16 duty FOI, or section 15 duty FOI (Scotland), to provide assistance before providing your response.

If the decision is made to withhold some or all of this data using exemptions afforded under the relevant act, please inform of that and cite the exemptions used.

Please acknowledge receipt of this request, and I look forward to receiving the information within 20 working days.

Yours faithfully,

Tim Macknelly

iCaseworkInformation, Hammersmith and Fulham Borough Council

Our reference: 1702378
 
 
Dear Mr. Macknelly 
 
Thank you for your request for information that was received on 18
December 2019.  Your request has been summarised as follows:
 
Under the Freedom of Information Act 2000, or the Freedom of Information
(Scotland) Act 2002, please provide me with the following information
about your council's contract with organisations and businesses that
provide parking-related services.

Please provide answers in an electronic format to the following questions;

1. Which company provides your current mobile payment solution?
2. What date did the contract with your mobile payment solution start?
3. What date is the contract with your mobile payment solution company due
to end?
4. What charge does the mobile payment company make to provide a payment
solution?
5. How is the cost structured with your mobile payment solution in terms
of the contract?

Having looked at your current financial statements, please could you help
us break down the parking information for mobile parking solutions by
providing:
6. What is the total revenue of your parking operations, for each the last
3 financial years?
7. What is the total revenue via mobile payment solution for each of the
last 3 financial years?
 
We are dealing with your request under the Freedom of Information Act
2000and we aim to send a response by 17 January 2020- this is 20 working
days from the date of receipt. 
 
The Freedom of Information Act 2000may restrict the release of some or all
of the information you have requested. We will carry out an assessment and
if any exemptionsapply to some or all of the information then we might not
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and advise you of your rights to request an internal review.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
 
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Yours sincerely
 
 
h&f InTouch team
 
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iCaseworkInformation, Hammersmith and Fulham Borough Council

Information request
Our reference: 1702378
 
 
 
 
Dear Mr. Macknelly
 
Thank you for your request for information received on 18 December 2019.
 
Your request
 
Under the Freedom of Information Act 2000, or the Freedom of Information
(Scotland) Act 2002, please provide me with the following information
about your council's contract with organisations and businesses that
provide parking-related services.

Please provide answers in an electronic format to the following questions;

1. Which company provides your current mobile payment solution?
2. What date did the contract with your mobile payment solution start?
3. What date is the contract with your mobile payment solution company due
to end?
4. What charge does the mobile payment company make to provide a payment
solution?
5. How is the cost structured with your mobile payment solution in terms
of the contract?

Having looked at your current financial statements, please could you help
us break down the parking information for mobile parking solutions by
providing:
6. What is the total revenue of your parking operations, for each the last
3 financial years?
7. What is the total revenue via mobile payment solution for each of the
last 3 financial years?.
 
This request is being handled under the Freedom of Information Act 2000.
 
I am writing to ask you to clarify your request question 5. This is
because we are not certain that we have understood your request correctly 
 
I will not be able to take this matter further without this extra
information from you. Please let me know by 06/04/2020. If I do not hear
from you within the timeframe provided, I shall take it that you do not
wish to pursue this request and will consider the request closed.
 
If you need assistance, please contact me on [1]h&[email address].
Please remember to quote our reference number: 1702378 in any future
communications.
 
Kind Regards,

h&f InTouch Team
  
Please do not edit the subject when responding to this email. Our case
management system (iCasework) will not deliver your email to the intended
recipient if the subject is amended in any way.
[2]H&F EU settlement scheme banner, link to H&F website

Everyone’s welcome in Hammersmith & Fulham

[3]Find out more about the EU Settlement Scheme

Do it online at [4]www.lbhf.gov.uk

To sign up for regular news updates, please go to
[5]www.lbhf.gov.uk/newsupdates

If you have received this email in error, please delete it and tell the
sender as soon as possible. You should not disclose the contents to any
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Dear iCaseworkInformation,

Thanks for your reply,

In response to your comment:
I am writing to ask you to clarify your request question 5. This is because we are not certain that we have understood your request correctly.

Question 5:
How is the cost structured with your mobile payment solution in terms of the contract?
We are looking to find out whether you pay for this service or if a % or fee is taken per transaction.

Eg:
We do not pay for this service but the contractor takes 10p per transaction.

Hope this helps.

Yours sincerely,

Tim Macknelly

Oluchi Uzoma, Hammersmith and Fulham Borough Council

1 Attachment

Information request
Our reference: 1702378
 
 
 
Dear Mr. Macknelly
 
Thank you for your request for information received on 18 December 2019.
 
Please find attached a letter updating you on our progress in responding
to your request.
 
Yours sincerely
 
 
Oluchi Uzoma
Senior Investigations and Information Of
 
Please do not edit the subject when responding to this email. Our case
management system (iCasework) will not deliver your email to the intended
recipient if the subject is amended in any way.
[1]H&F EU settlement scheme banner, link to H&F website

Everyone’s welcome in Hammersmith & Fulham

[2]Find out more about the EU Settlement Scheme

Do it online at [3]www.lbhf.gov.uk

To sign up for regular news updates, please go to
[4]www.lbhf.gov.uk/newsupdates

If you have received this email in error, please delete it and tell the
sender as soon as possible. You should not disclose the contents to any
other person or take copies.

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References

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Alexandra York, Hammersmith and Fulham Borough Council

Our reference: 1702378 

 

 

Dear ‎Mr. Macknelly‏,

 

Thank you for your request for information which was received on 18
December 2019 and apologies for the delayed response.

 

Your request

 

Under the Freedom of Information Act 2000, or the Freedom of Information
(Scotland) Act 2002, please provide me with the following information
about your council's contract with organisations and businesses that
provide parking-related services.

Please provide answers in an electronic format to the following questions;

1. Which company provides your current mobile payment solution?
2. What date did the contract with your mobile payment solution start?
3. What date is the contract with your mobile payment solution company due
to end?
4. What charge does the mobile payment company make to provide a payment
solution?
5. How is the cost structured with your mobile payment solution in terms
of the contract?

Having looked at your current financial statements, please could you help
us break down the parking information for mobile parking solutions by
providing:
6. What is the total revenue of your parking operations, for each the last
3 financial years?
7. What is the total revenue via mobile payment solution for each of the
last 3 financial years?

 

Our response

 

This request was handled under the Freedom of Information Act 2000.

 

I can confirm that the information requested is held by Hammersmith and
Fulham. I have enclosed copies of the information that is being released
to you.

The information provided to you continues to be protected by the
Copyright, Designs and Patents Act 1988. You are free to use it for your
own purposes, including any non-commercial research you undertake and for
the purposes of news reporting. You must ensure that you gain the
copyright holder's permission for any other re-use (e.g. commercial
publications etc).

 

1. Which company provides your current mobile payment solution? RingGo
provided by Cobalt Technologies Ltd
 

2. What date did the contract with your mobile payment solution start?
01/07/2016 
 

3. What date is the contract with your mobile payment solution company due
to end? 01/07/2021 
 

4. What charge does the mobile payment company make to provide a payment
solution? Unable to provide an answer as this information may prejudice
the commercial interest of the contractor.
 

5. How is the cost structured with your mobile payment solution in terms
of the contract? We pay a monthly licence fee. 

  

6. What is the total revenue of your parking operations, for each the last
3 financial years? 

 

2017/18 £37,434,067.49

2018/19 £38,830,700.42

2019/20 (to date) £20,250,432.43  

 

7. What is the total revenue via mobile payment solution for each of the
last 3 financial years?

 

2017/18 £11,764,299.43

2018/19 £13,634,428.62

2019/20 (to date) £10,553,945.92 

 

If you are dissatisfied with the handling of your request for information,
please contact the h&f InTouch team within 40 working days of receiving
this response. They will consider the matters raised and decide whether
they are referred to the Council's Information Manager for an internal
review.

 

You can write to the h&f InTouch team at Room 229, Hammersmith Town Hall,
King Street, London W6 9JU, or email: [Hammersmith and Fulham Borough Council request email]. If you are
registered for self-service, via the Council's My Account portal, you can
also do this online: ‎[1]Click here to complete the form‏

 

You also have the right to appeal to the Information Commissioner at: The
Information Commissioner’s Office (ICO), Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF. Tel: 0303 123 1113. Website:
[2]www.ico.org.uk/concerns/. There is no charge for making an appeal. The
ICO may ask you to contact Hammersmith and Fulham, so we can complete an
internal review, before the ICO investigates the matter.

 

Yours sincerely,

 

‎Richard Evans‏

‎Senior Parking Services Officer‏

 

[3]H&F EU settlement scheme banner, link to H&F website

Everyone’s welcome in Hammersmith & Fulham

[4]Find out more about the EU Settlement Scheme

Do it online at [5]www.lbhf.gov.uk

To sign up for regular news updates, please go to
[6]www.lbhf.gov.uk/newsupdates

If you have received this email in error, please delete it and tell the
sender as soon as possible. You should not disclose the contents to any
other person or take copies.

All emails you send over the internet are not secure unless they have been
encrypted. For further details, please see
[7]www.getsafeonline.org/protecting-yourself

References

Visible links
1. https://www.apps12.lbhf.gov.uk/cus/servl...
2. http://www.ico.org.uk/concerns/
3. https://www.lbhf.gov.uk/births-deaths-an...
4. https://www.lbhf.gov.uk/births-deaths-an...
5. https://www.lbhf.gov.uk/
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7. https://www.getsafeonline.org/protecting...