Mobile customer service centre

Ryan made this Freedom of Information request to Caerphilly County Borough Council

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The request was successful.

Dear Caerphilly Council,

Under the Freedom of Information Act, I would like as much of the
following information as you are able to provide me with:

How much does the Mobile customer service centre cost to run per year. Please breakdown the costs into the following:

Costs to fuel the lorry
Costs to maintain the lorry
Costs to staff the lorry
Costs to purchase/hire the lorry.

I would also like to know the following:

How did the council come to the decision to fund this lorry, where has the money come from, if the budget protected from cuts in the financial year 15/16

Yours faithfully,

Ryan Williams

WWW: FOI, Caerphilly County Borough Council

1 Attachment

Dear Ryan Williams

 

INFORMATION REQUEST

 

Thank you for your request for information, which we received on 4^th
August 2014. This e-mail is intended to acknowledge your request, and we
will respond to your request in a separate e-mail.

 

Most information requests are dealt with under the Freedom of Information
Act 2000.  However environmental information is considered for disclosure
under the Environmental Information Regulations 2004.  If the information
you have requested is personal information about yourself, we must
consider disclosure under the Data Protection Act 1998.  If this is the
case we will provide you with a subject access request form for completion
and notify you of relevant timescales and fees.

 

We will transfer the request to the correct legislation automatically, as
required by the Freedom of Information Act.  For further information on
how we will deal with your request, please see the table below.

 

If you have any queries or concerns then please contact me.

 

Yours sincerely

 

GARETH GRIFFITHS

Corporate Information Governance Assistant

 

 

[1]cid:image001.png@01CF9C2F.F3FB91A0 Freedom of Information Act 2000 &

  Environmental Information
Regulations 2004

 

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information.

 

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  to: Information Commissioner's
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Freedom of Information Corporate Information
Act 2000 / Governance Unit 2nd Floor,
Environmental Caerphilly county
Information Regulations borough council, Churchill House,
2004 Penallta House,
Tredomen Park, Churchill Way,
Ystrad Mynach,
Hengoed. CF82 7PG Cardiff. CF10 2HH

Appeals will be  
determined by Mr.
Stuart Rosser – Website: [2]www.ico.org.uk
Interim Chief
Executive Telephone: 029 2067 8400

Email: [3][email address]

 

 

 

    

 

 

 

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WWW: FOI, Caerphilly County Borough Council

Dear Ryan Williams

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST

 

Thank you for your request for information received on the 4^th August
2014.  We have considered your request and enclose the following
information:

 

How much does the Mobile customer service centre cost to run per year.
Please breakdown the costs into the following: costs to fuel the lorry,
costs to maintain the lorry, costs to staff the lorry, costs to
purchase/hire the lorry. I would also like to know the following: How did
the council come to the decision to fund this lorry, where has the money
come from, if the budget protected from cuts in the financial year 15/16.

 

It is difficult to give an exact cost for running the service for a year
as it has only been in operation for 2 weeks. However, a budget of £77,400
has been allocated to the service. £55,860 for staffing costs, £15,340 for
vehicle operating costs and £6,200 for other costs such as IT and
Communications

 

The purchase cost of the vehicle was £126,418, which includes the fit out
of the interior.  This was funded from Capital.

 

The running costs of the service were allocated as part of the “Mitigation
of Welfare Reforms” programme which aims to support residents who are
affected by the UK Government’s welfare reforms.

 

The future provision of the mobile Customer Service Centre will be
considered as part of wider potential cost reductions within customer
services during 2015/16 and 2016/17.

 

We supply this information based on your original request.  If this is not
what you wanted or if you feel we have not fully understood your request
please do not hesitate to contact me to clarify your exact requirements.

 

If you have any queries or concerns or are in any way dissatisfied with
the handling of your request please contact me.

 

Yours sincerely

 

GARETH GRIFFITHS

Corporate Information Governance Assistant

 

 

Freedom of Information Act 2000 / Environmental Information Regulations
2004

 

You have the right to appeal against our decision.
If you wish to appeal please set If you are unhappy with that decision you
out in writing your grounds of have the right to appeal to:
appeal and send to:
 
Corporate Information Governance
Unit Information Commissioner’s Office – Wales
Caerphilly county borough 2nd Floor, Churchill House
council, Churchill Way
Penallta House Cardiff CF10 2HH
Tredomen Park
Hengoed. CF82 7PG  

  Tel: 029 2067 8400
Fax: 029 2067 8399
Appeals will be determined by Mr Email: [1][email address]
Stuart Rosser – Interim Chief
Executive Website: [2]www.ico.org.uk

 

 

Re-use of information without permission may infringe the Copyright,
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to a wider audience. If you would like to re-use copyright material owned
by Caerphilly County Borough Council, please contact us. Authorisation to
re-use copyright material not owned by this Authority should be sought
directly from the copyright owner.

 

 

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