Mobile and Telephony contracts

Thank you for your email. The University’s working arrangements are
affected by the Coronavirus outbreak but we will respond to your enquiry
as soon as possible.

Information requests (freedom of information requests, environmental
information requests, data subject rights requests)

While we will make all efforts to respond to requests promptly, please be
aware that in some cases unfortunately we will not be able to respond
within statutory timescales. The [1]Scottish Information Commissioner’s
Office and the [2]Information Commissioner’s Office have both issued
statements about requests during the Covid-19 pandemic which you may find
helpful.

Please note that if you have only provided your first (or given) name in
the body of your email your request will not be valid.  To ensure your
request is valid and that the University is obliged to answer it, you must
provide your real name.  If you are making the request on behalf of
someone else you must provide their real name.  The Office of
the [3]Scottish Information Commissioner's guidance on this point explains
that if you do not provide your real name or the name of the person on
whose behalf you are making the request, you will lose your right to
appeal to the Commissioner should you be unhappy with the handling of your
request. The guidance also explains what constitutes a real name for the
purposes of making a request valid. Please refer to the guidance for
further details.

[4]The University of Edinburgh's request privacy notice, which describes
how we use the information you have supplied about yourself and your
request, is published on the University website.

The University of Edinburgh is a charitable body, registered in Scotland,
with registration number SC005336.

References

Visible links
1. http://www.itspublicknowledge.info/home/...
2. https://ico.org.uk/
3. http://www.itspublicknowledge.info/Law/F...
4. https://www.ed.ac.uk/records-management/...

Dear Terry Shepherd

Thank you for your email of 18 September requesting information about
mobile and telephony contracts.

As explained in our automatic reply message, the University’s working
arrangements are affected by the Coronavirus outbreak. Unfortunately, I am
currently unable to tell you exactly when you will receive a response to
your request. However, I can confirm that it is actively being progressed
and that we are making all efforts to respond to your request promptly.
The [1]Scottish Information Commissioner’s Office has issued a statement
about requests during the Covid-19 pandemic which you may find helpful.

If you are unhappy with the way the University has handled your request,
you do have the right to ask the University to conduct an internal review
of the reasons for the delay. The [2]Scottish Information Commissioner’s
guidance about this during the Covid-19 pandemic is available on their
website. If you wish to submit a review request you should write to the
Records Management Section (using this email address), describing the
original request, explaining your grounds for dissatisfaction, and
including an address for correspondence. When the review process is
complete, if you are still dissatisfied, you may use the Scottish
Information Commissioner’s guidance on making an appeal to make an appeal
to the Commissioner. 

[3]The University of Edinburgh's request privacy notice, which describes
how we use the information you have supplied about yourself and your
request, is published on the University website.

Yours sincerely

Mark Hepworth

Information Compliance Officer

Records Management Section

The University of Edinburgh | Old College | South Bridge | Edinburgh | EH8
9YL

Telephone: 0131 651 4099

Email: [4][University of Edinburgh request email]

Website: [5]http://www.ed.ac.uk/records-management

The University of Edinburgh is a charitable body, registered in Scotland,
with registration number SC005336.

References

Visible links
1. http://www.itspublicknowledge.info/home/...
2. http://www.itspublicknowledge.info/YourR...
3. https://www.ed.ac.uk/records-management/...
4. mailto:[University of Edinburgh request email]
5. http://www.ed.ac.uk/records-management

Dear Terry Shepherd

Thank you for your email of 18 September requesting information about
mobile and telephony contracts.

We apologise again for the significant delay in responding to your
request. Please find our response attached.

Yours sincerely

Mark Hepworth

Information Compliance Officer

Records Management Section

The University of Edinburgh | Old College | South Bridge | Edinburgh | EH8
9YL

Telephone: 0131 651 4099

Email: [1][University of Edinburgh request email]

Website: [2]http://www.ed.ac.uk/records-management

The University of Edinburgh is a charitable body, registered in Scotland,
with registration number SC005336.

References

Visible links
1. mailto:[University of Edinburgh request email]
2. http://www.ed.ac.uk/records-management