Mobile and Telephony contracts

The request was successful.

Dear Heriot-Watt University,

I hope you are well.
Under the Freedom of Information Act, could you please kindly answer the questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. Are you considering or interested in Microsoft Teams Voice (Direct Routing)?
5. The name (separately) and email address of the primary contact for this contract?
6. Current annual spend?

Mobile phone contracts
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The name (separately) and email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks
Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045)
If not, how do you procure mobiles and telecommunication services/solutions?

Yours faithfully,

Terry Shepherd

Freedom of Information, Heriot-Watt University

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Information Governance Team
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Freedom of Information, Heriot-Watt University

3 Attachments

Dear applicant

Thank you for your recent information request regarding mobile and
telephony contracts. Your request has been handled under the Freedom of
Information (Scotland) Act 2002. We also comply with the Procurement
(Scotland) Act 2014

 

Please see our responses in red below, detailed next to the original
questions you raised. You have specifically asked for the names of certain
individuals.  We operate a centralised Procurement function and the
contact details are on our website. If your organisation would like to do
business with the University then please visit the  [1]procurement
page for detailed guidance and other useful web links.

 

Please note that companies should consider their obligations
under The [2]Privacy and Electronic Communications (EC
Directive) Regulations 2003 (PECR) if considering using the information
provided for marketing purposes.   Also, given that you are asking for
specific, named contacts we were wondering whether you could share your
organisation's Privacy Notice please?    

 

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at:[3]http://www.itspublicknowledge.info/YourR...

or by contacting the Scottish Information Commissioner's Office at the
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Scottish Information Commissioner, 

Kinburn Castle, 

Doubledykes Road, St Andrews, 

Fife KY16 9DS 

Telephone: 01334 464610 

Fax: 01334 464611 

E-mail: [4][email address

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Contact us 

Finally, should you wish to discuss the contents of this email, please do
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FOISA Team 

Information Governance Division 

Heriot-Watt University 

Edinburgh EH14 4AS 

 
 

[7]cid:23c5de03-4fa2-4125-a799-52173dead516 

 

 

 

From: Terry Shepherd <[FOI #692177 email]>
Sent: 18 September 2020 14:46
To: Freedom of Information <[email address]>
Subject: Freedom of Information request - Mobile and Telephony contracts

 

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Caution: This email originated from a sender outside Heriot-Watt
University.
Do not follow links or open attachments if you doubt the authenticity of
the sender or the content.
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Dear Heriot-Watt University,

I hope you are well.
Under the Freedom of Information Act, could you please kindly answer the
questions below.

Telephony System
1. What is your current telephony system? iSDX L and Mitel.

2. How many users of the telephony system? 2000.

3. When is the contract up for renewal? December 2022.

4. Are you considering or interested in Microsoft Teams Voice (Direct
Routing) This is not presently being considered. 
5. The name (separately) and email address of the primary contact for this
contract? 
6. Current annual spend? Maintenance £14k and Software Assurance (SWA)
£17k.

Mobile phone contracts
1. Who is your current mobile phone provider? O2.
2. How many mobile connections? 250.
3. When is the contract up for renewal? The contract was extended until
2^nd June 2020 but this has now expired.
4. How long do you contract for (24 or 36 months)? 36 months but often the
University reserves the right to extend the agreement for a further two
periods of 12 months subject to satisfactory performance.
5. The name (separately) and email address of the primary contact for this
contract? 
6. Current annual spend?  £37,884.74.

Crown Commercial Services frameworks
 Do you procure through the Networks Services 2 framework? (RM3808
previously RM1045) Yes
If not, how do you procure mobiles and telecommunication
services/solutions?

Yours faithfully,

Terry Shepherd

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