Mobile and Telephony contracts

Terry Shepherd made this Freedom of Information request to Care Inspectorate

This request has been closed to new correspondence. Contact us if you think it should be reopened.

The request was successful.

Dear Care Inspectorate,

Mobile and Telephony contracts
I hope you are well.
Under the Freedom of Information Act, could you please kindly answer the questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. If it isn't a VoIP system, will that be a consideration for the next contract cycle?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Mobile phone contracts
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks
Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045) Do you procure through the G-Cloud framework?

Yours faithfully,

Terry Shepherd

CI Info Governance,

Thank you for your email which will now be prioritised and actioned
accordingly by the Information Governance Team.

COVID-19: We continue to put people at the heart of all we do – now more
than ever – and this means everything we do is aimed at keeping people
safe and services supported. The health and wellbeing of our people, and
all those we come into contact with comes first. We are working remotely -
away from our local offices - and using technology to connect in with
people. You can contact us via email at
[email address] or you can find all information
related to COVID-19 on our website. Offices are also closed to members of
the public until further notice.

[1]Corona This email may contain confidential information and its content
is solely for the use of the individual to whom it is addressed. If you
are not the intended recipient, please inform the sender that you have
received this email in error before deleting it. Any disclosure,
reproduction, copying, distribution or other dissemination or use of this
email is strictly prohibited. All outgoing messages are checked for
viruses however no guarantee is given that this email message, and any
attachments, are free from viruses. You are strongly advised to check for
viruses using your own virus scanner. The Care Inspectorate will not
accept responsibility for any damage caused as a result of virus
infection.

References

Visible links
1. https://www.nhsinform.scot/coronavirus

CI Info Governance,

OFFICIAL

Date: 15 September 2020
Our Ref: IR53355

Dear Mr Shepherd

Freedom of Information Request

I am writing to acknowledge your request which will now be considered in accordance with the Freedom of Information (Scotland) Act 2002 (the ‘Act’).

You will receive a response within the statutory timescale of 20 working days as defined by the Act, subject to the information not being exempt or containing a reference to a third party. In some circumstances, the Care Inspectorate may be unable to meet the 20 working day timescale, however, if this is the case then you will be informed and given a revised timescale at the earliest opportunity.

There may be a fee payable for the retrieval, collation and provision of the information you requested. If this is the case you will be informed and the 20 working day timescale will be suspended until we receive payment from you. If you choose not to make a payment then your request will not be answered.

We would like to take this opportunity to thank you for your interest in the Care Inspectorate. Should you required any further assistance concerning this matter please do not hesitate to contact the Information Governance Team on by email at [email address].

We respect your privacy and will only use your personal information fairly and lawfully. To find out how we handle your personal information please read the Privacy Notice on our website at http://www.careinspectorate.com/index.ph...

Yours sincerely,

Information Governance Team

OFFICIAL

show quoted sections

CI Info Governance,

3 Attachments

OFFICIAL

Date: 5 October 2020

Our ref: IR53355

 

 

Dear Mr Shepherd

 

We write with reference to your request under FOISA for the following
information;

 

o Telephony System

1. What is your current telephony system?

2. How many users of the telephony system?

3. When is the contract up for renewal?

4. If it isn't a VoIP system, will that be a consideration for the next
contract cycle?

5. The name and email address of the primary contact for this contract?

6. Current annual spend?

 

o Mobile phone contracts

1. Who is your current mobile phone provider?

2. How many mobile connections?

3. When is the contract up for renewal?

4. How long do you contract for (24 or 36 months)?

5. The name and email address of the primary contact for this contract?

6. Current annual spend?

 

o Crown Commercial Services frameworks

1. Do you procure through the Networks Services 2 framework? (RM3808
previously RM1045)

2. Do you procure through the G-Cloud framework?

 

 

Our Response 

 

Accordingly, in response to your request, please find attached Appendix A
which contains the answers to your questions as outlined above which we
trust satisfies your request.

 

Right to a Review

 

However, if you have any queries regarding the information which we have
provided you under FOISA you may ask for a review.  If you wish to
instigate a review then you can do so by emailing the Information
Governance Team at [1][Care Inspectorate request email] stating your
reason(s) for dissatisfaction.  This must be done within 40 working days
of receiving this email.

 

Right of appeal

 

If you remain dissatisfied with the decision of the Care Inspectorate in
relation to how we have dealt with your request for information considered
under FOISA you have the right to pursue the matter with the Scottish
Information Commissioner within six months of receiving this review. You
can contact the Commissioner at:

 

The Scottish Information Commissioner

Kinburn Castle

Doubledykes Road

St Andrews

Fife

KY16 9DS

 

Online:          [2]OSIC Online Appeals

Email:              [3][email address]

Telephone:      01334 464610

 

Should you then wish to appeal against the Commissioner’s decision there
is a right of appeal to the Court of Session on a point of law only.

 

We respect your privacy and will only use your personal information fairly
and lawfully. To find out how we handle your personal information please
read the [4]Privacy Notice on our website.

 

Yours sincerely

Information Governance Team

[5]CI logo

Improving Care Through Information Governance Excellence…

 

Information Governance Team

Compass House, 11 Riverside Drive, Dundee, DD1 4NY

 

W: [6]http://www.careinspectorate.com

 

OFFICIAL

COVID-19: We continue to put people at the heart of all we do – now more
than ever – and this means everything we do is aimed at keeping people
safe and services supported. The health and wellbeing of our people, and
all those we come into contact with comes first. We are working remotely -
away from our local offices - and using technology to connect in with
people. You can contact us via email at
[email address] or you can find all information
related to COVID-19 on our website. Offices are also closed to members of
the public until further notice.

[7]Corona This email may contain confidential information and its content
is solely for the use of the individual to whom it is addressed. If you
are not the intended recipient, please inform the sender that you have
received this email in error before deleting it. Any disclosure,
reproduction, copying, distribution or other dissemination or use of this
email is strictly prohibited. All outgoing messages are checked for
viruses however no guarantee is given that this email message, and any
attachments, are free from viruses. You are strongly advised to check for
viruses using your own virus scanner. The Care Inspectorate will not
accept responsibility for any damage caused as a result of virus
infection.

References

Visible links
1. mailto:[Care Inspectorate request email]
2. http://www.itspublicknowledge.info/YourR...
3. mailto:[email address]
4. http://www.careinspectorate.com/index.ph...
6. http://www.careinspectorate.com/
7. https://www.nhsinform.scot/coronavirus