Mobile and Telephony contracts

The request was successful.

Dear Arts Council England,

I hope you are well.
Under the Freedom of Information Act, could you please kindly answer the questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. If it isn't a VoIP system, will that be a consideration for the next contract cycle?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Mobile phone contracts
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks

Do you procure through the Networks Services 2 framework? (RM3808 previously RM1045) Do you procure through the G-Cloud framework?

Yours faithfully,

Terry Shepherd

FOI, Arts Council England

Dear Terry,

 

Thank you for your request for information from Arts Council England.

 

I can confirm that your request will be considered in line with our
obligations under the Freedom of Information Act 2000. This means that we
will respond to your request in full as soon as possible and, at the
latest, within 20 working days (not including UK bank holidays) from the
day after we received your email. Consequently, you can expect to hear
from us by 22 September 2020.

 

However, due to the current challenges presented by the coronavirus
(Covid-19) pandemic, our staff’s resources may be diverted from their
normal work. Consequently, although we will aim to provide a response
within 20 working days, it may not be possible in every circumstance.

 

If you would like to know more about how we will deal with your request
for information, you can find information on our website
[1]http://www.artscouncil.org.uk/who-we-are...

 

Alternatively, for a more comprehensive look at information rights
legislation, please visit the Information Commissioner’s website
[2]http://www.ico.org.uk 

 

If you have any further queries in the meantime, please do not hesitate to
contact us.

 

Kind regards,

 

Paul Holmes

Assistant, Information

Arts Council England

 

Tel 0161 934 4474

E-mail [3][email address]

 

From: Terry Shepherd <[FOI #687170 email]>
Sent: 24 August 2020 15:56
To: FOI <[email address]>
Subject: Freedom of Information request - Mobile and Telephony contracts

 

Dear Arts Council England,

I hope you are well.
Under the Freedom of Information Act, could you please kindly answer the
questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. If it isn't a VoIP system, will that be a consideration for the next
contract cycle?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Mobile phone contracts
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks

Do you procure through the Networks Services 2 framework? (RM3808
previously RM1045) Do you procure through the G-Cloud framework?

Yours faithfully,

Terry Shepherd

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #687170 email]

Is [5][Arts Council England request email] the wrong address for Freedom of Information
requests to Arts Council England? If so, please contact us using this
form:
[6]https://www.whatdotheyknow.com/change_re...

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For more detailed guidance on safely disclosing information, read the
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[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

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show quoted sections

FOI, Arts Council England

Dear Terry,

 

Thank you for your request for information from Arts Council England.

 

As previously mentioned, I can confirm that this request was considered in
line with our obligations under the Freedom of Information Act 2000.

 

Your request:

 

Under the Freedom of Information Act, could you please kindly answer the
questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. If it isn't a VoIP system, will that be a consideration for the next
contract cycle?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Mobile phone contracts
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks

Do you procure through the Networks Services 2 framework? (RM3808
previously RM1045) Do you procure through the G-Cloud framework?

 

Our Response:

 

Please find answers to your questions below.

 

Telephony System
1. What is your current telephony system?

Cisco Call Manager.
2. How many users of the telephony system?

Approximately 600.
3. When is the contract up for renewal?

At the time of your request being submitted, 1^st September 2020. This has
been renewed until 1^st September 2021.

4. If it isn't a VoIP system, will that be a consideration for the next
contract cycle?

N/A – We have a VOIP system.
5. The name and email address of the primary contact for this contract?

Nigel Bacon, Director, Information Technology, Finance and Corporate
Services. Please direct all procurement/tender enquiries to
[1]www.artscouncil.org.uk/supply-us
6. Current annual spend?

£1,450 p/a

Mobile phone contracts
1. Who is your current mobile phone provider?

o2 Telefonica.
2. How many mobile connections?

Approximately 350.
3. When is the contract up for renewal?

At the time of your request being submitted, October 2022.
4. How long do you contract for (24 or 36 months)?

36 months.
5. The name and email address of the primary contact for this contract?

Nigel Bacon, Director, Information Technology, Finance and Corporate
Services. Please direct all procurement/tender enquiries to
[2]www.artscouncil.org.uk/supply-us
6. Current annual spend?

£61,800 p/a

Crown Commercial Services frameworks

Do you procure through the Networks Services 2 framework? (RM3808
previously RM1045) Do you procure through the G-Cloud framework?

Yes. Please direct all procurement/tender enquiries to
[3]www.artscouncil.org.uk/supply-us

 

We hope you are satisfied with the way in which we have dealt with your
request for information under the Freedom of Information Act, however, if
you are not satisfied that this is the case then you are entitled to an
internal review. To request an internal review please contact us by reply
to this email, within two months of the date of this correspondence,
explaining what specifically you would like us to review under the Act.
Alternatively you can detail your specific concerns in writing and send
them to the Chief Executive, Arts Council England, 21 Bloomsbury Street,
London, WC1B 3HF or email to [4][email address]

 

Subsequently, if you are not content with the outcome of the internal
review, you have the right to apply directly to the Information
Commissioner for a decision. The Information Commissioner can be contacted
at Information Commissioner’s Office, Wycliffe House, Water Lane,
Wilmslow, Cheshire, SK9 5AF.

 

Kind regards

 

Paul Holmes

Assistant, Information

Arts Council England

 

Tel 0161 934 4474

E-mail [5][email address]

 

From: FOI
Sent: 25 August 2020 09:58
To: Terry Shepherd <[FOI #687170 email]>
Subject: RE: Freedom of Information request - Mobile and Telephony
contracts

 

Dear Terry,

 

Thank you for your request for information from Arts Council England.

 

I can confirm that your request will be considered in line with our
obligations under the Freedom of Information Act 2000. This means that we
will respond to your request in full as soon as possible and, at the
latest, within 20 working days (not including UK bank holidays) from the
day after we received your email. Consequently, you can expect to hear
from us by 22 September 2020.

 

However, due to the current challenges presented by the coronavirus
(Covid-19) pandemic, our staff’s resources may be diverted from their
normal work. Consequently, although we will aim to provide a response
within 20 working days, it may not be possible in every circumstance.

 

If you would like to know more about how we will deal with your request
for information, you can find information on our website
[6]http://www.artscouncil.org.uk/who-we-are...

 

Alternatively, for a more comprehensive look at information rights
legislation, please visit the Information Commissioner’s website
[7]http://www.ico.org.uk 

 

If you have any further queries in the meantime, please do not hesitate to
contact us.

 

Kind regards,

 

Paul Holmes

Assistant, Information

Arts Council England

 

Tel 0161 934 4474

E-mail [8][email address]

 

From: Terry Shepherd <[9][FOI #687170 email]>
Sent: 24 August 2020 15:56
To: FOI <[10][email address]>
Subject: Freedom of Information request - Mobile and Telephony contracts

 

Dear Arts Council England,

I hope you are well.
Under the Freedom of Information Act, could you please kindly answer the
questions below.

Telephony System
1. What is your current telephony system?
2. How many users of the telephony system?
3. When is the contract up for renewal?
4. If it isn't a VoIP system, will that be a consideration for the next
contract cycle?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Mobile phone contracts
1. Who is your current mobile phone provider?
2. How many mobile connections?
3. When is the contract up for renewal?
4. How long do you contract for (24 or 36 months)?
5. The name and email address of the primary contact for this contract?
6. Current annual spend?

Crown Commercial Services frameworks

Do you procure through the Networks Services 2 framework? (RM3808
previously RM1045) Do you procure through the G-Cloud framework?

Yours faithfully,

Terry Shepherd

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[11][FOI #687170 email]

Is [12][Arts Council England request email] the wrong address for Freedom of Information
requests to Arts Council England? If so, please contact us using this
form:
[13]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[14]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[15]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections