Dear HM Revenue and Customs,
I understand that several thousand case files went missing, when they were transferred to the newly established counter avoidance department in Wrexham in 2014. Estimates vary from between 5,000 10,000 or higher.
Please can you clarify the following:
1 How many case files were lost?
2 Did the lost case files relate to Employee Benefit Trust schemes used by high net worth individuals?
3 How did you keep track of cases prior to the loss?
4 Following the loss, were any changes made to your internal control systems to ensure cases could not be lost again and what were these changes if any?
5 Do you know where the lost cases went, eg were they sent outside of HMRC, if so to whom?
6 Have any of the lost cases been recovered?
7 Was this loss reported to the Information Commissioner, NAO etc?
8 Were the taxpayers, whose records were lost, notified of the loss and possible security issues related to detailed personal information being made available to third parties?
9 Were the directors/managers responsible for his admonished/reprimanded in any way?
Our ref: FOI2019/00599
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