Missed bin collections data

Dear Lauren,

Thank you for your request for information regarding ‘Missed Bin Collections’ (reference number 06477). Your request was received on the 17/08/20 and I am dealing with it under the terms of the Freedom of Information Act 2000 and/or Environmental Information Regulations 2004.

In some circumstances a fee may be payable and if that is the case, I will let you know. A fees notice will be issued to you, and you will be required to pay before we will proceed to deal with your request.

If you have any queries about this request, please contact Information Governance on 01254 585852. Alternatively, our email address is [Blackburn with Darwen Borough Council request email]

Please remember to quote the reference number above in any future communications.

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
01254 585651

show quoted sections

Dear Lauren,

Thank you for your request for information regarding ‘Missed Bin Collections’ (reference number 06477); please see our response below. If you have any queries regarding your request for information then please don’t hesitate to contact us.

- The number of missed bin collections in 2018, 2019 and 2020

2018 - Greenwaste = 943, 2018 - Refuse and Recycling = 3026
2019 - Greenwaste = 896, 2019 - Refuse and Recycling = 4757
2020 - Greenwaste = 476, 2019 - Refuse and Recycling = 3196

- How many extra bin lorries had to be sent out to pick up bins missed during their routine collections in 2018, 2019, 2020

Extra bin lorries are not sent out to deal with missed bins - they go back to the round who missed them adding roughly 15 minutes per missed waste collection returned to.

- The additional costs to the council resulting from missed bin collections in 2018, 2019 and 2020

The additional costs comes in fuel only i.e having to return for the bin when the crew are in a different area.

- The average weekly and annual costs to the council of collecting domestic waste, as in the regular landfill waste, food waste and recycling created by homes which is collected by the council.

Landfill Tax
2018 = £2,036,595.64
2019 = £1,181,731.89
Up to May 2020 = £135.58

Disposal
2018 = £2,561,943.17
2019 = £3,216267.03
Up to May 2020 = £1,032,011.44

Recycling
2018 = £1,247,177.77
2019 = £1,230,357.55
Up to May 2020 = £384,082.73

Greenwaste
2018 = £80,097.16
2019 = £78,709.97
Up to May 2020 = £25,546.64

If you are unhappy with the service you have received in relation to your request for information and wish to make a complaint or request a review of our decision, you should write to: Information Governance Manager, Information Governance, Blackburn with Darwen Borough Council, G Floor, Town Hall, Blackburn, Lancashire, BB1 7DY or email [Blackburn with Darwen Borough Council request email]
 
If you are not content with the outcome of your complaint, you may apply directly to the Information Commissioner for a decision. Generally, the ICO cannot make a decision unless you have exhausted the complaints procedure provided by the Council. The Information Commissioner can be contacted at: The Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF. 
 
Please find attached our 'have your say' feedback policy. 

Kind Regards,

Heather Wolstenholme
Information Governance Officer
Email: [email address]
01254 222527

show quoted sections