This is an automated response to thank you for your email which has just
been received.
 
We aim to respond fully to all emails from the public as soon as possible,
where they are seeking a response.
 
If you are requesting information under the Freedom of Information Act or
Environmental Information Regulations, there is a 20 working day statutory
timescale within which to provide the information requested, subject to
any exemptions which may apply.  The 20 working day timescale will start
on the first working day following receipt of your email.
 
If you have access to the Internet you may wish to see if your enquiry can
be dealt with online at [1]www.basingstoke.gov.uk.  The council's website
enables many forms to be completed and payments to be made online as well
as providing comprehensive information.
 
Please do not reply to this automated response.
 
Thank you
Basingstoke and Deane Borough Council

Civic Offices

London Road

Basingstoke

Hampshire

RG21 4AH

United Kingdom

Tel: +44 (0)1256 844844

Fax: +44 (0)1256 845200

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Data Protection – personal data you provide to the council will be
processed in line with the General Data Protection Regulation (GDPR) and
Data Protection Act 2018. For more information on how your information is
used; how we maintain the security of your information and your rights,
including how to access information that we hold on you and how to
complain if you have any concerns about how your personal details are
processed, please see our [2]privacy statement

show quoted sections

Dear Lauren,

Thank you for your recent request under the Freedom of Information Act
2000.

Your request has been passed to me to process and I can confirm that it
has been logged under the reference number 303/20.

The council may take upto 20 working days, from the date of receipt, to
respond to your request. Unfortunately due to the current Coronavirus
Pandemic council resources are focused on providing key services and
supporting our residents.  While we will make every effort to respond to
your request on time, a delay may be unavoidable.   We will contact you
again to provide an update.

If you require further information please contact me by phone on
01256845663 or by emailing [1][Basingstoke and Deane Borough Council request email].

For your information, we are publishing FOI requests and responses on the
council's website [2]www.basingstoke.gov.uk so the response to this
request may be published at a later date.

Thank you for your patience at this time.

Kind regards

Jack Reynolds

Shared Legal Services

Basingstoke and Deane Borough Council

and Hart District Council

Tel (Direct): 01256 845485

Fax: 01256 845200.

Email: [email address]

[3]www.basingstoke.gov.uk

[4]www.hart.gov.uk

Follow us on Twitter [5]@BasingstokeGov

Reference: 047796 / 00509385

From: Lauren A. Smithson
[mailto:[FOI #684642 email]]
Sent: 15 August 2020 01:49
To: Freedom of Information <[Basingstoke and Deane Borough Council request email]>
Subject: Freedom of Information request - Missed bin collections data

**** PLEASE NOTE: This message has originated from a source external to
Basingstoke & Deane Borough Council, and has been scanned for viruses.
Basingstoke and Deane Borough Council reserves the right to store and
monitor e-mails ****

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Dear Basingstoke and Deane Borough Council,

Under the Freedom Of Information Act I would like to request the following
data:

- The number of missed bin collections in 2018, 2019 and 2020

- How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020

- The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020

- The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

Yours faithfully,

Lauren Smithson

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[6][FOI #684642 email]

Is [7][Basingstoke and Deane Borough Council request email] the wrong address for Freedom of Information
requests to Basingstoke and Deane Borough Council? If so, please contact
us using this form:
[8]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[9]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[10]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

--------------------------------------------------------------------------

Data Protection – personal data you provide to the council will be
processed in line with the General Data Protection Regulation (GDPR) and
Data Protection Act 2018. For more information on how your information is
used; how we maintain the security of your information and your rights,
including how to access information that we hold on you and how to
complain if you have any concerns about how your personal details are
processed, please see our [11]privacy statement

show quoted sections

Dear Ms Smithson,

Further to your recent request made under the Freedom of Information Act
2000, please find below / see attached the information requested:-

1.     The number of missed bin collections in 2018, 2019 and 2020

a.     Please see information attached

2.     How many extra bin lorries had to be sent out to pick up bins
missed during their routine collections in 2018, 2019, 2020

a.     None, missed bins are assigned to the same crew that missed them on
the following working day. 

3.     The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020

a.     No additional payments are made to our contractor for the
collection of missed bins. 

4.     The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

a.     Please see page 105 of the council’s revenue budget for 2019/20 on
our website - [1]https://www.basingstoke.gov.uk/finance

If you are unhappy with the handling of your request, you have the right
to request an internal review within 40 days of our initial response and
please note that we are not obliged to accept internal reviews after this
date.

If you wish to request an internal review please write to:

The Data Protection Officer, Basingstoke and Deane Borough Council, Civic
Offices, London Road, Basingstoke, Hampshire RG21 4AH.

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner can be contacted at:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF

Please remember to quote the reference number above in any future
communications.

Information released under FOI or EIR will be done so in accordance with
the Reuse of Public Sector Information Regulations under the [2]Open
Government Licence. For further information on how these regulations
affect the data you have requested please refer to our Re-use of Public
Information Regulations Webpage on the link below:

[3]Re-Use of Public Sector Information

For your information, we are publishing FOI requests and responses on the
council’s website so the response to this request may be published at a
later date.  To view published responses please follow the link below:

[4]FOI Disclosure Log

Yours sincerely

Jackie Tatam
Data Protection Officer
Basingstoke and Deane Borough Council
Tel: 01256 845369
[email address]
www.basingstoke.gov.uk
 [5]@BasingstokeGov   [6]@BasingstokeGov

From: Lauren A. Smithson
[mailto:[FOI #684642 email]]
Sent: 15 August 2020 01:49
To: Freedom of Information <[Basingstoke and Deane Borough Council request email]>
Subject: Freedom of Information request - Missed bin collections data

**** PLEASE NOTE: This message has originated from a source external to
Basingstoke & Deane Borough Council, and has been scanned for viruses.
Basingstoke and Deane Borough Council reserves the right to store and
monitor e-mails ****

--------------------------------------------------------------------------

Dear Basingstoke and Deane Borough Council,

Under the Freedom Of Information Act I would like to request the following
data:

- The number of missed bin collections in 2018, 2019 and 2020

- How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020

- The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020

- The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

Yours faithfully,

Lauren Smithson

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[7][FOI #684642 email]

Is [8][Basingstoke and Deane Borough Council request email] the wrong address for Freedom of Information
requests to Basingstoke and Deane Borough Council? If so, please contact
us using this form:
[9]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[10]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[11]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

--------------------------------------------------------------------------

Data Protection – personal data you provide to the council will be
processed in line with the General Data Protection Regulation (GDPR) and
Data Protection Act 2018. For more information on how your information is
used; how we maintain the security of your information and your rights,
including how to access information that we hold on you and how to
complain if you have any concerns about how your personal details are
processed, please see our [12]privacy statement

show quoted sections