For the following Information requests:

Freedom of Information (FOI)
Environmental Information (EIR)
Subject Access (SAR)

Please submit your request online at the following link:

https://www5.basildon.gov.uk/forms/legal...

***Please note that we are still able to receive requests via email and
whilst we would like to encourage requestors to use our online form it is
not compulsory. If you have submitted a request via this email address
there is no need for you to submit a further one using the online form***

This email is an acknowledgement of your Legal
Information Request submitted on 17/08/2020. A notification will be sent
to your email address by 15/09/2020. For your reference please see a copy
of your request which was submitted online.

Under the Freedom Of Information Act I would like to request the following
data:

- The number of missed bin collections in 2018, 2019 and 2020

- How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020

- The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020

- The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

Yours faithfully, 

All future Freedom of Information and Subject Access request must now be
submitted via [1]online form.

Thank you.

This message does not necessarily reflect the views, opinions, policies or
procedures of Basildon Borough Council or its partners and does not give
rise to any contract, undertaking or agreement. eMail is not a secure form
of communication. Every effort has been made to ensure that this message
has been correctly addressed. It and any associated file(s) may contain
private or confidential information or details intended only for the
sender and the intended recipient. If this message is received by anyone
other than the intended recipient please delete the message and any
associated file(s) and destroy any printed copy. Please notify the sender
by a return e-mail or telephone and make them aware that the message has
been received by someone other than the intended recipient. If the subject
line of this email begins PER: then the email is a personal one and is the
personal responsibility of the sender and not Basildon Borough Council or
its partners.
If you would like to find out more about how Basildon Borough Council use
your personal data please go to www.basildon.gov.uk/privacy

References

Visible links
1. https://www5.basildon.gov.uk/report/Lega...

Dear Ms L Smithson

I refer to your Freedom of Information request submitted on 17/08/2020.

I have detailed below your request and the Council’s response.

- The number of missed bin collections in 2018, 2019 and 2020

2018 – 6387 reports

2019 – 6280 reports

2020 – 3580 reports as of 21/08/20

Please note this is reports only and not verified collections

- How many extra bin lorries had to be sent out to pick up bins missed
during their routine collections in 2018, 2019, 2020

The Council has 2 smaller vehicles as part of its fleet to carry out a
variety of tasks which include collecting missed collections. This is not
their only function.

- The additional costs to the council resulting from missed bin
collections in 2018, 2019 and 2020

We do not have directly attributed costs for missed collections as
identified above.

- The average weekly and annual costs to the council of collecting
domestic waste, as in the regular landfill waste, food waste and recycling
created by homes which is collected by the council.

Net cost of refuse and recycling collections is budgeted at £75,261 per
week, or £3.913m per annum

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision
you should write to:

Legal Information Support Team

If you are not content with the outcome of your complaint, you may apply
directly to the Information Commissioner for a decision. Generally the ICO
cannot make a decision unless you have exhausted the complaints procedure
first. The ICO can be contacted at The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire SKP 5AF

If you have any queries about this letter please contact me. Please
remember to quote the reference number above in any future communications

You will be unable to reply to this email. If you wish to contact us
please email [Basildon Borough Council request email]

Yours sincerely

Sue Marriott

Legal Information Support Team

This message does not necessarily reflect the views, opinions, policies or
procedures of Basildon Borough Council or its partners and does not give
rise to any contract, undertaking or agreement. eMail is not a secure form
of communication. Every effort has been made to ensure that this message
has been correctly addressed. It and any associated file(s) may contain
private or confidential information or details intended only for the
sender and the intended recipient. If this message is received by anyone
other than the intended recipient please delete the message and any
associated file(s) and destroy any printed copy. Please notify the sender
by a return e-mail or telephone and make them aware that the message has
been received by someone other than the intended recipient. If the subject
line of this email begins PER: then the email is a personal one and is the
personal responsibility of the sender and not Basildon Borough Council or
its partners.
If you would like to find out more about how Basildon Borough Council use
your personal data please go to www.basildon.gov.uk/privacy