Mis-use of Energy Saving Trust Logo
Dear Energy Saving Trust (EST),
I am making a request for all the information to which I am
entitled to under the Freedom of Information Act.
I am a victim of a company using the Energy Saving Trust (EST) logo illegally,
1. What procedure/guide lines do the Energy Saving Trust follow when a victim contacts the EST, with evidence regarding the misuse of EST logo?
2. What action does the EST take if a victim contacts the EST again, with further evidence of the company continuing to misuse the EST logo? (The company MD acknowledged in the first instance, he should not have been using the logo, but continued to do so on the company new letter headed paper work.)
3. What action does the EST take against a company, when the MD of a company invents a non-existent accreditation, "I've just become an Installer Member to the EST"?
I understand that under the FOI Act, I should be entitled to a response within 20 working days. I look forward to hearing from you in the near future.
Please note that your full reply to the above questions should sent by e-mail to the return address shown in the heading to this message. This is because both the request and its response are published for public scrutiny on the web site through which this request has been made.
Dear Energy Saving Trust,
You, the EST have not responed to my Freedom of Information request, regarding the EST's handling of a complaint against a company deceiving the public.
You, the EST were required by law to respond by the 20 April 2012.
Dear Miss Williams,
We are sorry to hear of your experience regarding the misuse of the Energy
Saving Trust Recommended logo. We are very keen that our ESTr
certification is used correctly and does not mislead people, taking
appropriate action where required.
As the Energy Saving Trust is not a public authority it is not subject to
the Freedom of Information Act 2000. I understand that you have been in
contact directly with the appropriate person at the Energy Saving Trust
regarding your concerns about the use of the Energy Saving Trust
Recommended logo and that they have responded to your request for
information. Unfortunately I am unable to provide you with any additional
Data Protection and Quality Officer
Energy Saving Trust
T – 0131 555 7879
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