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MIS time-recording system

E. Colville made this Freedom of Information request to Parliamentary and Health Service Ombudsman

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Dear Parliamentary and Health Service Ombudsman,

In your response to this FOI request of 12 January 2016: https://www.whatdotheyknow.com/request/b... you have provided the following information:

"Our staff in different areas of the office do not record the time they have spent on a case and we do not record the costs of the different elements of a case that would enable us to provide you with a ‘costing’ of our cases in the level of detail you have asked for. Nor does such a breakdown currently feature in our corporate performance reporting."

That answer appears to be inconsistent with the information contained in: "Third supplementary memorandum by the Parliamentary Ombudsman"

"OPCA/HSC COST ANALYSIS

1. In October 1997 the Office introduced a time recording system for investigation staff and their managers, in order to enhance the range and quality of management information."

http://www.publications.parliament.uk/pa...

Please provide all information held about the time recording system introduced in October 1997 and any and all related developments through the date on which a decision was evidently taken to disband it, thereby leaving PHSO without a time recording system as part of its MIS and control infrastructure.

Yours faithfully,

E. Colville

foiofficer@ombudsman.org.uk, Parliamentary and Health Service Ombudsman


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E. Colville left an annotation ()

The link provided to the PHSO Third Supplementary Memorandum to PASC (26 January 2000) appears to be broken. Here it is again:
http://www.publications.parliament.uk/pa... (last accessed 13/01/16 at 11: 55 AM)

[Name Removed] (Account suspended) left an annotation ()

It would seem that requesters are more au fait with PHSO systems than the FOIA department is.

But since the responses to FOIA requests are now drafted by the PR department, instead of the requested files being provided, it maybe that it us this department that has no knowledge of time recording systems and not the FOIA department.

Norman Daniel, Parliamentary and Health Service Ombudsman

Dear Ms Colville

 

Your information request (FDN-245090)

 

I am writing further to your information request of 13 January 2016, in
which you asked about the time recording system introduced to PHSO in
October 1997. In particular you requested:

 

All information held about the time recording system introduced in October
1997 and any and all related developments through the date on which a
decision was evidently taken to disband it, thereby leaving PHSO without a
time recording system as part of its MIS and control infrastructure.

 

 

I have considered your request under the Freedom of Information Act
2000 and can confirm we do not hold information about a time recording
system. Please note that we only keep information about ICT systems for 6
years after the system ceases to be in use.

 

 

I hope the information I have provided is helpful. If you have any further
queries, or would like to ask for a review of my decision, you can do so
by writing to [1][email address]. 

 

If you still have concerns after that, you can ask the Information
Commissioner’s Office to look into your case.  Their contact details are
available on their website at: [2]www.ico.org.uk.

 

 

Yours sincerely

 

 

Freedom of Information/Data Protection Officer

Parliamentary and Health Service Ombudsman

 

References

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1. mailto:[email address]
2. http://www.ico.org.uk/

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