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Thank you for contacting Chiltern Railways
Thank you for your submission.

Your request (326782) regarding (Environmental Information Regulations request -
Minutes of meetings held with Oxfordshire County Council as part of Evergreen 3
Consultation) has been received and is being reviewed by our Customer Relations
Department. We aim to respond to your correspondence within 10 working days.
Whilst you wait for the team to review your case, please see some information
below which you may find useful.

Refund Information

If your ticket was purchased from another retailer and you did not use your
ticket, please contact the retailer directly within 28 days of the tickets
expiry date in order to obtain your refund.

If your unused ticket was purchased from a Chiltern Railways station, please
return your ticket to one of our staffed station booking offices, within 28 days
of the expiry date, where our staff will be able to assist you with your refund.

If your ticket was purchased via the Chiltern Railways website or mobile app,
you may sign in to your account and request a refund within 28 days of the
ticket expiry date.

If your request however is regarding a delayed journey, please visit
[5]https://chilternrailways.delayrepaycompe... to make your Delay Repay
application. You will need to submit your claim within 28 days of the delayed
journey.

Compensation Claims

You are now entitled to Delay Repay compensation if you are delayed for 15
minutes or more while travelling on our services.

If your correspondence relates to a new claim for Delay Compensation, please
resubmit your claim through our DelayRepay15 online portal
[6]https://chilternrailways.delayrepaycompe....

If you need to speak to an advisor, you can call us on 03456 005 165 (option 3
then option 4), during our office hours (08:00 – 20:00).

Escalation if you remain unhappy

If you have exhausted our internal escalation process and remain unhappy, or it
has reached 8 weeks and the complaint is not resolved, you have the right to
refer your complaint to the Rail Omdbudsman.

They will investigate your complaint and make a decision based on the
information given to them. If you agree with the decision they make, we are then
legally obliged to adhere to this.

If your complaint is about the way our service has been designed, rail industry
policy, or if your complaint relates to an event that took place before the Rail
Ombudsman service was established, the Ombudsman will review it and then put it
in the hands of Transport Focus or London TravelWatch who may progress it on
your behalf. These organisations are passenger watchdogs that work with the rail
industry, government and others.

You can contact the Rail Ombudsman by emailing [email address] , or telephone
them on 0330 094 0362. You can also visit their website [7]www.railombudsman.org
or find out more about them here [8]www.nationalrail.co.uk/77662.aspx.

Query resolved?

If the above information has resolved this ticket, please respond to this email
letting us know. If you still require a response from us, we will aim to respond
to your email within 10 working days.

[W509JK-N9MYM]

References

Visible links
1. http://www.twitter.com/chilternrailway
2. http://www.facebook.com/chilternrailway
3. https://plus.google.com/+chilternrailway...
4. http://www.youtube.com/user/ChilternRail...
5. https://chilternrailways.delayrepaycompe...
6. https://chilternrailways.delayrepaycompe...
7. http://www.railombudsman.org/
8. http://www.nationalrail.co.uk/77662.aspx

Your request ([1]#326782) has been updated. To add additional comments,
reply to this email.

Steph (Chiltern Railways)

28 Sept 2024, 12:08 BST

Dear Peter, 
 
Thank you for your query. I would recommend making contact with the HSSe
team as we do not have sight of this information. 
Please contact [2][email address] and he should be able to advise
further. 
 
Kind Regards
 
Steph

Phone: 03456 005165
Fax: 01926 729914

[3]www.chilternrailways.co.uk

M.E.L Research Ltd undertakes a satisfaction survey on behalf of the
Office of Rail and Road, to which a number of train operating companies
are party. If you would not like to be contacted to take part in this
survey, please opt-out by clicking [4]here .
This will require M.E.L Research Ltd to store your email address. You can
see their privacy policy here:
[5]https://melresearch.co.uk/page/privacypo...

You may find it quicker and easier to contact us via our website in the
future using the following link [6]here as you have the ability to add
all your journey information and upload a copy of your ticket.

[7]http://twitter.com/ChilternRailway

[8]Chilternlogo

Peter Barnett

28 Sept 2024, 11:04 BST

Dear The Chiltern Railway Company Limited,

>From a road safety perspective, plans and administrative measures: Water Eaton Parkway A4165 junction, Traffic modelling, etc.

A series of planning meetings was held between Chiltern Railways and the Oxfordshire County Council transport team as part of the stages two and three consultation for the Chiltern Railways Evergreen 3 project:
8.12.2008
12.1.2009
9.3.2009
27.3.2009
23.4.2009
22.7.2009
6.9.2009
14.9.2009
20.9.2009
20.10.2009

Please will you provide me with the minutes of these meetings.

Yours faithfully,

Peter Barnett

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[9][FOI #1180225 email]

Is [10][Chiltern Railways request email] the wrong address for Environmental Information Regulations requests to The Chiltern Railway Company Limited? If so, please contact us using this form:
[11]https://eu-west-1.protection.sophos.com?...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[12]https://eu-west-1.protection.sophos.com?...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
[13]https://eu-west-1.protection.sophos.com?...
[14]https://eu-west-1.protection.sophos.com?...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

show quoted sections

Dear Peter Barnett,

We are always looking for ways to improve our services and kindly request
you leave feedback. Please take a moment to answer one simple question by
clicking either link below:

[1]Good, Im satisfied
[2]Bad, Im unsatisfied

Here's a reminder of what your ticket was about:

Steph (Chiltern Railways)

28 Sept 2024, 12:08 BST

Dear Peter, 
 
Thank you for your query. I would recommend making contact with the HSSe
team as we do not have sight of this information. 
Please contact [3][email address] and he should be able to advise
further. 
 
Kind Regards
 
Steph

Phone: 03456 005165
Fax: 01926 729914

[4]www.chilternrailways.co.uk

M.E.L Research Ltd undertakes a satisfaction survey on behalf of the
Office of Rail and Road, to which a number of train operating companies
are party. If you would not like to be contacted to take part in this
survey, please opt-out by clicking [5]here .
This will require M.E.L Research Ltd to store your email address. You can
see their privacy policy here:
[6]https://melresearch.co.uk/page/privacypo...

You may find it quicker and easier to contact us via our website in the
future using the following link [7]here as you have the ability to add
all your journey information and upload a copy of your ticket.

[8]http://twitter.com/ChilternRailway

[9]Chilternlogo

Peter Barnett

28 Sept 2024, 11:04 BST

Dear The Chiltern Railway Company Limited,

>From a road safety perspective, plans and administrative measures: Water Eaton Parkway A4165 junction, Traffic modelling, etc.

A series of planning meetings was held between Chiltern Railways and the Oxfordshire County Council transport team as part of the stages two and three consultation for the Chiltern Railways Evergreen 3 project:
8.12.2008
12.1.2009
9.3.2009
27.3.2009
23.4.2009
22.7.2009
6.9.2009
14.9.2009
20.9.2009
20.10.2009

Please will you provide me with the minutes of these meetings.

Yours faithfully,

Peter Barnett

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[10][FOI #1180225 email]

Is [11][Chiltern Railways request email] the wrong address for Environmental Information Regulations requests to The Chiltern Railway Company Limited? If so, please contact us using this form:
[12]https://eu-west-1.protection.sophos.com?...

Disclaimer: This message and any reply that you make will be published on the internet. Our privacy and copyright policies:
[13]https://eu-west-1.protection.sophos.com?...

For more detailed guidance on safely disclosing information, read the latest advice from the ICO:
[14]https://eu-west-1.protection.sophos.com?...
[15]https://eu-west-1.protection.sophos.com?...

Please note that in some cases publication of requests and responses will be delayed.

If you find this service useful as an FOI officer, please ask your web manager to link to us from your organisation's FOI page.

show quoted sections