Minimum 6 week wait for Universal Credit.

The request was partially successful.

Dear Department for Work and Pensions,

New Claimants for Universal Credit have to wait a MINIMUM of 6 weeks to receive any benefit. Most claimants have to wait much much much longer, usually a minimum of 10- 16 weeks.

(1) How many people have died since 2014 whilst waiting and waiting and waiting for any UC
(a) through suicide?
(b) through starvation?
(c) through old age?

I was told to ring the following number to ask for a credit advance: 2716117. Unfortunately it just goes to voice mail and you have to leave a message. I left dozens of messages and no one bothered to get back to me.

(2) How much money does the DWP make through people making phone calls to a line that is just a voice mail message that never replies?

(3) I also repeatedly tried the UC 'helpline' (actually it would be much better titled the extreme frustration line) number of 0345 600 0723. My average wait time on the phone was 40 minutes each call. When I did finally get through no one could speak proper English and no one knew anything about UC. How much money did the DWP make from this phone line 'service' in the last year?

Yours faithfully,

M Boyce

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DWP Strategy Freedom of Information, Department for Work and Pensions

Thank you for your Freedom of Information request.

FoI Reference: 2833

You can expect a reply by 31st July 2017 unless we need to come back to you to clarify your request or the balance of the public interest test needs to be considered.

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DWP Strategy FoI Team
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DWP Strategy Freedom of Information, Department for Work and Pensions

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Please see the attached reply to your Freedom of Information request.

 

 

Yours sincerely

 

DWP Strategy FoI Team

 

 

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