Dear Mr Green

Your request for information ref: SOT-109010

Thank you for your request for information about the council's spend/usage
on Microsoft Support.  Your request was received by the Information Rights
Team on 23 February 2022.  This is being dealt with under the terms of the
appropriate Information Rights legislation.

In some circumstances we may charge for information.  If there is a charge
we will let you know, as you will be required to pay this before we deal
with your request.

Some information does not have to be released under this legislation.  We
will check the information you have asked for and send you as much as
possible.  If another person or organisation is named in the information,
we may have to ask their opinion before we decide what we can give you.

You should expect to receive a response to your request on or before 23
March 2022 in line with the legislation's 20 working day statutory
deadline.

For your information we may publish the response to your request on our
City Council's website, which can be found at the following address:
[1]www.stoke.gov.uk.

If you have any queries about this email please do not hesitate to contact
us.

You can find details of how we handle your personal information by
visiting [2]www.stoke.gov.uk/dataprotection

Yours sincerely

Information Rights Team

Information Rights

Floor 4 Civic Centre Glebe Street

Stoke-on-Trent ST4 1HH

City of Stoke-on-Trent 

t 01782 232853, 01782 233020, 01782 233732, 01782 235965

e [3][Stoke on Trent City Council request email]

Winner – UK Housing Awards Council of the Year 2019

Stoke-on-Trent City Council is a Fostering Friendly employer. Being a
foster carer is truly life changing. If you have a spare room and spare
time, even as little as one weekend a month, you can make a real
difference to a child’s life. Fostering for Stoke-on-Trent City Council
offers a rewarding career with comprehensive training and guidance. Click
here for more information. For more information about becoming a Fostering
Friendly employer please click here.

link for the first Click here  -
[4]https://www.stoke.gov.uk/info/20044/fost...

link for the second click here -
[5]https://www.thefosteringnetwork.org.uk/g...

Manage your council tax online and sign up for paperless billing with our
new online account at [6]www.stoke.gov.uk/onlineaccount - and access it
using the MyStoke app, putting fly-tipping, and litter reporting in your
hands at the touch of a button. Available in the [7]App Store and on
[8]Google Play

show quoted sections

References

Visible links
1. http://www.stoke.gov.uk/
2. http://www.stoke.gov.uk/dataprotection
3. mailto:[Stoke on Trent City Council request email]
4. https://www.stoke.gov.uk/info/20044/fost...
5. https://www.thefosteringnetwork.org.uk/g...
6. http://www.stoke.gov.uk/onlineaccount
7. https://itunes.apple.com/us/app/my-stoke...
8. https://play.google.com/store/apps/detai...

Dear Mr Green

Your request for information ref. SOT-109010

We have now considered your request and a copy of the information is
enclosed below.

The information supplied may be used for domestic or journalistic
purposes.  Its use for commercial gain including issuing to the public,
social media or computer blogs may be subject to the issue of a licence
under the Reuse of Public Sector Information Regulations 2015.

What date is your Microsoft support renewal? 

Response: 17/01/23

What Microsoft support do you currently have in place - Microsoft Premier,
Microsoft Unified Support, something else (please specify), nothing? 

Response: Unified Support

On average how many support requests do you raise per year? 

Response: First year of agreement so no data available yet

What are you currently paying per year? 

Response: £97,343

Who is your Head of Procurement? name, email 

Response: Jonathan Phipps - [email address]

Who is your Head of Operations? name, email

Response: John Bowler -  [email address]

If you are unhappy with the service you have received in relation to your
request and wish to make a complaint or request a review of our decision,
you should write to: The Information Rights Manager, Information Rights
Team, Stoke-on-Trent City Council, Floor 2, Civic Centre, Glebe Street,
ST4 1HH, or email [1][Stoke on Trent City Council request email].

If, after contacting us, you are not content with the outcome, you may ask
the Information Commissioner for a decision.  Before doing this, please
see the following link for guidance from the Information Commissioner
relating to how to use your information rights responsibly and
effectively, to enable you to gain the best outcome from the process -
[2]http://ico.org.uk/for_the_public.

Generally, the Information Commissioner cannot make a decision unless you
have already used our internal review procedure. The Information
Commissioner can be contacted at: The Information Commissioner’s Office,
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF, tel: 0303 123
1113 or you can visit their website at
[3]https://ico.org.uk/make-a-complaint/

You can find details of how we handle your personal information by
visiting [4]www.stoke.gov.uk/dataprotection

Yours sincerely

Information Rights Team

Information Rights

City of Stoke-on-Trent

Floor 4  Civic Centre  Glebe Street  Stoke-on-Trent  ST4 1HH

T: 01782 232853, 01782 233020, 01782 233732, 01782 235965

E: [5][Stoke on Trent City Council request email]

Request

To whom it may concern,

I would like to request the following information relating to the
council's spend/usage on Microsoft Support.

What date is your Microsoft support renewal?

What Microsoft support do you currently have in place - Microsoft Premier,
Microsoft Unified Support, something else (please specify), nothing?

On average how many support requests do you raise per year?

What are you currently paying per year?

Who is your Head of Procurement? name, email

Who is your Head of Operations? name, email

Kind regards,

Joe

Winner – UK Housing Awards Council of the Year 2019

Stoke-on-Trent City Council is a Fostering Friendly employer. Being a
foster carer is truly life changing. If you have a spare room and spare
time, even as little as one weekend a month, you can make a real
difference to a child’s life. Fostering for Stoke-on-Trent City Council
offers a rewarding career with comprehensive training and guidance. Click
here for more information. For more information about becoming a Fostering
Friendly employer please click here.

link for the first Click here  -
[6]https://www.stoke.gov.uk/info/20044/fost...

link for the second click here -
[7]https://www.thefosteringnetwork.org.uk/g...

Manage your council tax online and sign up for paperless billing with our
new online account at [8]www.stoke.gov.uk/onlineaccount - and access it
using the MyStoke app, putting fly-tipping, and litter reporting in your
hands at the touch of a button. Available in the [9]App Store and on
[10]Google Play

show quoted sections

References

Visible links
1. mailto:[Stoke on Trent City Council request email]
2. https://ico.org.uk/for_the_public
3. https://ico.org.uk/make-a-complaint/
4. http://www.stoke.gov.uk/dataprotection
5. mailto:[Stoke on Trent City Council request email]
6. https://www.stoke.gov.uk/info/20044/fost...
7. https://www.thefosteringnetwork.org.uk/g...
8. http://www.stoke.gov.uk/onlineaccount
9. https://itunes.apple.com/us/app/my-stoke...
10. https://play.google.com/store/apps/detai...