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Thank you for contacting us.

Please visit our website at [2]www.norwich.gov.uk to access information
and services including online applications for our most commonly used
forms. You can also send us your comments, compliments or complaints
online.

Freedom of Information Act requests
In accordance with the act we will respond to enquiries within 20 working
days.

You can also contact us in the following ways:

* 0344 980 3333 (general enquiries)
* 24 hour telephone payments – 0800 021 7784

* For 24 hour online payments, click [3]here

Information for customers who use the ‘Read receipt’ function

Emails sent to our mailboxes are automatically picked up by our systems,
forwarded on to the relevant departments, and then automatically deleted.

As a result, any read receipt you request will inform you that your
message has been deleted without being read.

This is not correct, and your email will be read and responded to as
required.

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References

Visible links
2. http://www.norwich.gov.uk/
3. https://www.norwich.gov.uk/info/20344/pa...

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The city council's main offices and telephone lines will be closed from
4pm on Tuesday 24 December and will reopen on Thursday 2 January.

In the case of an emergency, please call our out of hours number 01603
412180

Tenants and leaseholders who have a heating or hot water emergency on
Christmas Day and New Year’s Day please contact our out of hours number.
On any other day please contact Gasway by calling 01603 258617

Many enquiries, self-service and payments can be dealt with by visiting
[2]www.norwich.gov.uk

For non-urgent enquiries visit [3]www.norwich.gov.uk/contactus

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References

Visible links
2. http://www.norwich.gov.uk/
3. http://www.norwich.gov.uk/contactus

Dear Joseph Peacock,

Thank you for your Freedom of Information request. I apologise for the
delay in responding to you.

Request

Please can you assist me through the Freedom of Information in providing
the following information:

1. Please state who is your supplier for:
a) MFDs/ MPS
b) Print room/ reprographics
2. Please scan you confirm the start and expiry dates for your contracts
for:
a) MFDs/ MPS
b) Print room/ reprographics
3. Please can you confirm the number of devices you have for:
a) MFDs/ MPS
b) Print room/ reprographics
4. Please can you confirm the print volumes per annum in B/W and colour
for:
a) MFDs/ MPS
b) Print room/ reprographics
5. Please can you confirm the annual cost for:
a) MFDs/ MPS
b) Print room/ reprographics
6. Please can you confirm if the machines are leased/ rented/ purchased
for:
a) MFDs/ MPS
b) Print room/ reprographics
7. Please can you confirm if the contracts are managed internally or
through a managed print provider:
a) MFDs/ MPS
b) Print room/ reprographics
8. Please can you confirm which departments manage the contracts for:
a) MFDs/ MPS
b) Print room/ reprographics
9. Please, can you confirm the person and their role who is in charge of
the procurement for printing and any managed print contracts?
10. Which procurement route or framework was used to procure this service?

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