Official

Dear S Macqueen,

Please can you advise use which officer/team you corresponded with (that
you have copied below). So that we can approach them for an answer to your
request.

There are a number of teams with the council that use our GIS system
and/or that could potentially deal with this so could you let us know so
we can obtain and answer for you as soon as possible.

You note below that this response was provided to you as part of an FOI
about this TPO?

The land being described by reference to your property
Reply from FoI Officer Richmond and Wandsworth Council rec'd 10th July.
I have made enquiries as to why the parcel of land has been described as
‘land adjacent to (number) Campbell Close’. I understand that the reason
for this is that this is the name given to it in the Council’s Geographic
Information System(GIS). I can therefore confirm that the name given to
the land in no way relates to the TPO matter brought to Committee in
March.

We do not have this on record an FOI request, perhaps this was answered
directly by an officer of which you were corresponding. Please can you let
us know who this was or what email address they were using so that we can
answer your above request.

Thank you.

Yours faithfully

FOI and DPA Officer

[1][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 12 July 2020 11:37
To: FOI LBR <[email address]>
Subject: Freedom of Information request - Metropolitan Open Space and Site
of Metropolitan Importance for Nature Conservation bordering River Crane
Corridor west Twickenham

Dear Richmond upon Thames Borough Council,

Please supply the date and name of the person (or department ) who
submitted the reference on your Geographic Information System (GIS) . for
the MOL/SMINC referred to in the 11th march TPO Planning Committee.

We would like to see a link or a copy of the land with the reference.

We have replied to the Officer below from his comments on the TPO1046
matter and copied in here for reference but we would like your reply
posted on this site:

Reply to TPO 1046 freedom of informaton request submitted on this site.
The land being described by reference to your property
Reply from FoI Officer Richmond and Wandsworth Council rec'd 10th July.
I have made enquiries as to why the parcel of land has been described as
‘land adjacent to (number) Campbell Close’. I understand that the reason
for this is that this is the name given to it in the Council’s Geographic
Information System(GIS). I can therefore confirm that the name given to
the land in no way relates to the TPO matter brought to Committee in
March.

Our reply:
Please confirm that the Council's Geographical Information System (GIS)
actually has the number (My house number) for reference to a parcel of
land which stretches across one acre and only borders number (my house
number) for approximately 130 feet and who is responsible for this input
as it is totally inappropriate and for this MOL/SMINC site and needs to be
removed and updated to something more appropriate.It could be agued that
this breaches our data security on a public forum.

In addition to the above we would add that the land is owned by another
number in the Close which would be a more appropriate designation if this
Council cannot see the data violation and inappropriatness of using one
private house to map reference this river corridor space.

Yours faithfully,

S. Macqueen

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[2][FOI #676410 email]

Is [3][Richmond upon Thames Borough Council request email] the wrong address for Freedom of Information
requests to Richmond upon Thames Borough Council? If so, please contact us
using this form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links
1. mailto:[email address]
2. mailto:[FOI #676410 email]
3. mailto:[Richmond upon Thames Borough Council request email]
4. https://www.whatdotheyknow.com/change_re...
5. https://www.whatdotheyknow.com/help/offi...
6. https://www.whatdotheyknow.com/help/ico-...

Official

Dear S Macqueen,

Thank you for your email.

The officer you have corresponded with is not an FOI (Freedom of
Information) Officer and we as the Freedom of Information team have no
record of the correspondence taking place. The FOI team is separate form
planning and trees and as such any officers within those teams would not
issue you with official FOI responses, more that they would answer your
queries and standard business enquiries as best they can.

As such we have no record of this correspondence you have been part of
outside of your initial Freedom of Information request. We will contact
our trees team to investigate further, however any assistance you can
provide in who you corresponded with would be of great assistance and
speed to the process up. If you are unhappy providing the officers name on
a website such as whatdotheyknow then I would advise you to email us
directly from your personal email address (that you used for your FOI
request) to advise us.

Thank you

Yours faithfully

FOI and DPA Officer

[1][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 13 July 2020 11:55
To: FOI LBR <[email address]>
Subject: RE: Freedom of Information request - Metropolitan Open Space and
Site of Metropolitan Importance for Nature Conservation bordering River
Crane Corridor west Twickenham

Dear FOI LBR,
Thank you for your reply to this request and I am not sure if I should to
put the FOI officer's name who is e- mailing me in response to the
previous request for the Supporters' representations.

The Tree Officer has all the details you require from the TPO 1046 request
and your FOI Officer said that it was this department, Planning, which put
my address on the TPO as a reference to the MOL/SMINC .

Please enquire from Planning who they are dealing with in Data Protection
to answer your question and I look forward to your response in due course.

I confirm that I would like your response on this forum.

Yours sincerely,

S. Macqueen

show quoted sections

Official

Request for Information - LBR2019/1689 - GIS Info related to TPO1046

Thank you for your request for information received on 13/07/2020.

This will be processed in accordance with the appropriate access to
information regime but may be delayed due to the Council prioritising the
operational requirements of Covid-19. We remain committed to responding to
your request and will reply as soon as we are able. 

We apologise for any inconvenience this may cause.  Should our response to
you breach the statutory time frame you have the right to complain to the
Information Commisioner:

Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow,
Cheshire, SK9 5AF. www.ico.org.uk

Yours faithfully

FOI and DPA Officer

[1][email address]

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links
1. mailto:[email address]

Official

Dear S Macqueen,

Thank you for the clarification.

Yours faithfully

FOI and DPA Officer

[1][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 13 July 2020 12:26
To: FOI LBR <[email address]>
Subject: Re: Request for Information - LBR2019/1689 - GIS Info related to
TPO1046

Dear FOI LBR,

I have been dealing with your Data Protection Office so I am not sure if
that is aligned with FOI but hope this helps you to connect and answer
this FOI request.

Thank you,

Yours sincerely,

S. Macqueen

show quoted sections

Official

Dear S. Macqueen

Request for Information - LBR2019/1689 - GIS Info related to TPO1046

I refer to your request for information received on 13/07/2020, below. 
Please see the information below in response to your request: -

I can confirm that the parcel of land discussed at the 11 March TPO
Planning Committee (under TPO1046), has been named ‘land adjacent to
(number) Campbell Close’ since December 2003, when the IT department
created the record.

Please find attached a screen grab of the land in question, as requested.

If you are dissatisfied with the information provided in relation to your
request, you may make representations to the FOI and Complaints Manager.
Any such request for an internal review should be made within 40 working
days from today's date. Correspondence should be addressed to: FOI and
Complaints Team, Ground Floor, Civic Centre, 44 York Street, Twickenham,
TW1 3BZ. Email: [1][email address]

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision.  Details of how to contact the Information Commissioner can be
found at: [2]https://ico.org.uk/global/contact-us/

Please note, all material provided by Richmond Council in response to your
request for information is for your personal, non-commercial use. Richmond
Council reserves all rights in the copyright of the information provided.
Any unauthorised copying or adaptation of the information without express
written confirmation from Richmond Council may constitute an infringement
of copyright. Any intention to re-use this information commercially may
require consent. Please forward any requests for re-use of information to
the FOI officer.

Regards,

FOI and DPA Officer

[3][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 12 July 2020 11:37
To: FOI LBR <[email address]>
Subject: Freedom of Information request - Metropolitan Open Space and Site
of Metropolitan Importance for Nature Conservation bordering River Crane
Corridor west Twickenham

Dear Richmond upon Thames Borough Council,

Please supply the date and name of the person (or department ) who
submitted the reference on your Geographic Information System (GIS) . for
the MOL/SMINC referred to in the 11th march TPO Planning Committee.

We would like to see a link or a copy of the land with the reference.

We have replied to the Officer below from his comments on the TPO1046
matter and copied in here for reference but we would like your reply
posted on this site:

Reply to TPO 1046 freedom of informaton request submitted on this site.
The land being described by reference to your property
Reply from FoI Officer Richmond and Wandsworth Council rec'd 10th July.
I have made enquiries as to why the parcel of land has been described as
‘land adjacent to (number) Campbell Close’. I understand that the reason
for this is that this is the name given to it in the Council’s Geographic
Information System(GIS). I can therefore confirm that the name given to
the land in no way relates to the TPO matter brought to Committee in
March.

Our reply:
Please confirm that the Council's Geographical Information System (GIS)
actually has the number (My house number) for reference to a parcel of
land which stretches across one acre and only borders number (my house
number) for approximately 130 feet and who is responsible for this input
as it is totally inappropriate and for this MOL/SMINC site and needs to be
removed and updated to something more appropriate.It could be agued that
this breaches our data security on a public forum.

In addition to the above we would add that the land is owned by another
number in the Close which would be a more appropriate designation if this
Council cannot see the data violation and inappropriatness of using one
private house to map reference this river corridor space.

Yours faithfully,

S. Macqueen

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[4][FOI #676410 email]

Is [5][Richmond upon Thames Borough Council request email] the wrong address for Freedom of Information
requests to Richmond upon Thames Borough Council? If so, please contact us
using this form:
[6]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[7]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[8]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

-------------------------------------------------------------------

IMPORTANT:
This email and any of its attachments are intended solely for the use of
the individual or entity to whom they are addressed. If you have received
this message in error you must not print, copy, use or disclose the
contents to anyone. Please also delete it from your system and inform the
sender of the error immediately. Emails sent and received by Richmond and
Wandsworth Councils are monitored and may be subsequently disclosed to
authorised third parties, in accordance with relevant legislation.

References

Visible links
1. mailto:[email address]
2. https://ico.org.uk/global/contact-us/
3. mailto:[email address]
4. mailto:[FOI #676410 email]
5. mailto:[Richmond upon Thames Borough Council request email]
6. https://www.whatdotheyknow.com/change_re...
7. https://www.whatdotheyknow.com/help/offi...
8. https://www.whatdotheyknow.com/help/ico-...

Official

Dear S. Macqueen,

Thank you for your email.

Your original request stated “person (or department)” not “person,
department and date” as your email below shows. However we are currently
working to obtain answers to points laid out in your email below.

Thank you

Yours faithfully

FOI and DPA Officer

[1][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 12 August 2020 11:09
To: FOI LBR <[email address]>
Subject: Re: Request for Information - LBR2019/1689 - GIS Info related to
TPO1046

Dear FOI LBR,
You have not answered my FOI request. in full. I requested the name of the
person, department and date when the listing of this parcel of land was
inputted with my house number.

I received the following from Andrew Bessant, your Information Governance
Manager:
“I have queried the feasibility of changing the name of this parcel of
land in our system and can confirm a change has been possible. The land
has now been updated, so as not to refer to your property.” August 2020

This update shows that the GIS system can be changed at any time with new
information and entries. There will be a log of this date and the person
requesting it with a reason.

In addition, I received the following information on the GIS system:
When a non-residential or non-commercial BLPU is create, i.e. a
non-postally addressable property, we have to create an identifier (LPI)
for that BLPU. That identifier can be anything in free form text which
helps identify the land parcel in question. We often use “Land Adjacent
to” or “Land to Rear of “with the nearest residential address to describe
such land parcels.

You are stating that the map from, its inception date in 2003, had my
house number on it for usage by Planning and other departments. How do you
then explain that the following three recent examples of TPO and
Enforcement actions on this parcel of land refer to it only as Land “rear
of Campbell Close or land adjacent to Campbell Close?” No house number
used.
11th February 2016 TPO 15/T0881/TPO ref. used Land Rear Of Campbell Close
Twickenham
26th May 2017 TPO 17/T0197/TPO Ref used Land Rear Of Campbell Close
Twickenham:
9th April 2019: Encroachment onto the MOL Adjacent Campbell Close and
River Crane Corridor without planning permission. Enforcement Ref. link to
website 19/0186/en/ubw

It is only the TPO for the 11th March Planning Committee and the letters
sent out to neighbours in September 2019 which put my house number linking
it to this order which caused considerable distress. Tree Preservation
Order T1047 (nb. Error as ref is. TPO1046)
Ref.Used: Land Adjacent to (number) Campbell Close, Twickenham

It is not credible to say this was a coincidence considering that the Tree
Officer visited my house to investigate a separate query on this land and
then decided to issue a blanket TPO on it and which had nothing to do with
us but linked us to this order.

Google maps do not use a private address to reference this area and FORCE
and other local groups have also referred to it as land rear of Campbell
Close. It seems incredible that a Government Information System would have
less robust safeguards to protect private data.

Yours sincerely,

S.Macqueen

show quoted sections

Official

Dear S Macqueen

Sorry for the delay in responding to you.  Your questions are being looked
into and we will answer as soon as we can. 

Kind Regards

FOI and DPA Officer

[1][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 02 September 2020 10:59
To: FOI LBR <[email address]>
Subject: RE: Request for Information - LBR2019/1689 - GIS Info related to
TPO1046

Dear FOI LBR,

Please would you either reply to this request or let me know what the
problem is with looking up a web page entry date with person requesting
the entry. As we have already informed you, Andrew Bessant has accessed
information to this webpage and has himself requested an amendment
July/August 2020 so the IT department is aware of the entry details.

Yours sincerely,

S. Macqueen

show quoted sections

Official

Dear S. Macqueen,

Thank you for your email.

Our apologies for our delay in response. Yes we are intending to still
reply. We are currently in the process of finalising our response which we
hope to have with you shortly.

Thank you and again apologies for the delay.

Yours faithfully

FOI and DPA Officer

[1][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 29 September 2020 15:22
To: FOI LBR <[email address]>
Subject: RE: Request for Information - LBR2019/1689 - GIS Info related to
TPO1046

Dear FOI LBR,

Are you still intending to reply to this request?

The information is available from Andrew Bessant as he informed me that he
had been told that my address number was able to be removed from the site
and replaced with Land Behind or similar designation. Therefore, the Tree
Officer/Planning or the web site administration have the details to hand
if you were of a mind to let us know this information as it is simply a
matter of looking up the first date this information was registered and by
whom.

I look forward to hearing from you .

Yours sincerely,

S. Macqueen

show quoted sections

Official

Dear S Macqueen

I’m sorry it has taken some time to look into your concerns about the
information on our systems.  I understand that you were asking for the
“name of the person, department and date when the listing of this parcel
of land was inputted with my house number”.

On reviewing the correspondence, we have sent you information to confirm
that the IT department created the record in December 2003 as ‘land
adjacent to (number) Campbell Close’.  I have again attached the screen
grab this information was taken from.  We will not release the name of the
person who made the change as this is considered to be personal data and
is exempt from release under the Freedom of Information Act 2000 and in
line with Data Protection regulations.

You provided some examples of other TPO Planning Applications and
Enforcement Cases which appear to be named differently (15/T0881/TPO,
17/T0197/TPO and 19/0186/EN/UBW) but the examples you have highlighted are
not in the same location.  The two TPO Planning Applications referred to
as 15/T0881/TPO and 17/T0197/TPO both cover an area further south of
TPO1046 so are not adjacent to (number) Campbell Close. Enforcement Case
19/0186/EN/UBW is again located somewhere else.  For reference, the naming
of these TPO matters did not involve reference to the GIS system.

The TPO TPO1046 was named after a former land title that was in the
Council’s GIS system.  As part of the complaint handling process the
Council’s Trees team requested that this name was changed by the GIS team
to the title that is currently shown.  This amendment was made on the 28
July 2020.

I’m sorry that the initial process we used for labelling this TPO caused
confusion and apologise for any distress.  I hope the process has been
clarified for you and we can demonstrate that the naming has now been made
more accurate.  We will review our future labelling in light of your case.

Yours sincerely

FOI and DPA Officer

[1][email address]

From: S. Macqueen <[FOI #676410 email]>
Sent: 29 September 2020 15:22
To: FOI LBR <[email address]>
Subject: RE: Request for Information - LBR2019/1689 - GIS Info related to
TPO1046

Dear FOI LBR,

Are you still intending to reply to this request?

The information is available from Andrew Bessant as he informed me that he
had been told that my address number was able to be removed from the site
and replaced with Land Behind or similar designation. Therefore, the Tree
Officer/Planning or the web site administration have the details to hand
if you were of a mind to let us know this information as it is simply a
matter of looking up the first date this information was registered and by
whom.

I look forward to hearing from you .

Yours sincerely,

S. Macqueen

show quoted sections

Official

Dear S Macqueen,

Our apologies, the below email refers to an attached document that was not
attached.

Please see it attached here.

Thank you

Yours sincerely

FOI and DPA Officer

[1][email address]

From: FOI LBR
Sent: 16 October 2020 14:21
To: S. Macqueen <[FOI #676410 email]>
Subject: RE: Request for Information - LBR2019/1689 - GIS Info related to
TPO1046

Official

Dear S Macqueen

I’m sorry it has taken some time to look into your concerns about the
information on our systems.  I understand that you were asking for the
“name of the person, department and date when the listing of this parcel
of land was inputted with my house number”.

On reviewing the correspondence, we have sent you information to confirm
that the IT department created the record in December 2003 as ‘land
adjacent to (number) Campbell Close’.  I have again attached the screen
grab this information was taken from.  We will not release the name of the
person who made the change as this is considered to be personal data and
is exempt from release under the Freedom of Information Act 2000 and in
line with Data Protection regulations.

You provided some examples of other TPO Planning Applications and
Enforcement Cases which appear to be named differently (15/T0881/TPO,
17/T0197/TPO and 19/0186/EN/UBW) but the examples you have highlighted are
not in the same location.  The two TPO Planning Applications referred to
as 15/T0881/TPO and 17/T0197/TPO both cover an area further south of
TPO1046 so are not adjacent to (number) Campbell Close. Enforcement Case
19/0186/EN/UBW is again located somewhere else.  For reference, the naming
of these TPO matters did not involve reference to the GIS system.

The TPO TPO1046 was named after a former land title that was in the
Council’s GIS system.  As part of the complaint handling process the
Council’s Trees team requested that this name was changed by the GIS team
to the title that is currently shown.  This amendment was made on the 28
July 2020.

I’m sorry that the initial process we used for labelling this TPO caused
confusion and apologise for any distress.  I hope the process has been
clarified for you and we can demonstrate that the naming has now been made
more accurate.  We will review our future labelling in light of your case.

Yours sincerely

FOI and DPA Officer

[2][email address]

From: S. Macqueen <[3][FOI #676410 email]>
Sent: 29 September 2020 15:22
To: FOI LBR <[4][email address]>
Subject: RE: Request for Information - LBR2019/1689 - GIS Info related to
TPO1046

Dear FOI LBR,

Are you still intending to reply to this request?

The information is available from Andrew Bessant as he informed me that he
had been told that my address number was able to be removed from the site
and replaced with Land Behind or similar designation. Therefore, the Tree
Officer/Planning or the web site administration have the details to hand
if you were of a mind to let us know this information as it is simply a
matter of looking up the first date this information was registered and by
whom.

I look forward to hearing from you .

Yours sincerely,

S. Macqueen

show quoted sections