Metro service issues 2013/14

Tyne and Wear Passenger Transport Executive did not have the information requested.

Dear Tyne and Wear Passenger Transport Executive,

Many instances where anything other than a 'Good Service' is provided on the Metro, are often described as 'technical faults' or 'incidents', with no further details being given upon request. Therefore, under the Freedom of Information Act, please provide a list of the following for the Financial Year 2013/14.

A) Service affecting faults, detailing what the fault was, and how long it took to resolve.
B) Incidents, detailing what the incident was, and how long before normal service was resumed.

In addition, could you note the total sum of payments made to operators, in order to accept Metro tickets, during any of the above.

Yours faithfully,

Mr Hedley

Freedom Info, Tyne and Wear Passenger Transport Executive

Dear Sir,

Thank you for your e-mail.

I apologise for the delay in replying to your original request but Nexus has been awaiting information from DB Tyne and Wear ltd (the operator of passenger services)in order to be in a position to respond.

Unfortunately, I am unable to provide you with a list of 'service affecting faults' and 'incidents' containing the information requested in your e-mail since such lists do not exist in the detail and the format requested.

Yours faithfully

Colin Whittle
Head of Legal Services

Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033239 / Fax 0191 2033180

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Dear Colin,

I'm somewhat disappointed that it has taken three weeks to establish that this information doesn't exist in the format requested, without offer of an alternative format. It would also beg the question of how Nexus manages to assess DB's performance in running the Metro system, as it would seem that trend analysis cannot be performed, nor can it be established how many hours of service were lost during a reporting period.

As I know the information exists in a basic format (because it's displayed on the Metro performance posters), could I please have the information requested in the format of a basic list, i.e. without the detailing and how long it took to resolve. I'm happy for the two categories to be merged into one list.

A) Service affecting faults
B) Incidents affecting service

Thanks in advance.

Yours sincerely,

Mr Hedley

Freedom Info, Tyne and Wear Passenger Transport Executive

12 Attachments

Dear Sir,

Thank you for your e-mail. I apologise if you were disappointed with my initial response. In responding to FOI requests the approach undertaken by Nexus is to respond to the specific request for information which has been received. On occasions when Nexus do not have the information specifically requested we respond accordingly.

I now attach for your information I attach Charter posters for the last 12 periods which are referred to in your e-mail.

Yours faithfully

Colin Whittle
Head of Legal Services

Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033239 / Fax 0191 2033180

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Dear Colin,

Thanks, but this information has already been provided under this request - https://www.whatdotheyknow.com/request/m....

The posters only note that "Disruptions occurred, include", giving a date and a reason, e.g. "train fault". I don't understand how a selection of examples can be provided for each performance poster, yet no list exists?

If a detailed reason can't be provided, then I'm happy for a *full* list (not a selection of examples) for the same period, in the format displayed on the posters.

Yours sincerely,

Mr Hedley

Freedom Info, Tyne and Wear Passenger Transport Executive

Dear Sir,

Thank you for your e-mail. As I explained in my earlier e-mail the approach taken by Nexus is to respond to the 'specific request' which has been made under FOI, enclosing such documentation if they exist and are not exempt under the Act. You will appreciate from correspondence relating to previous FOI you have made that Nexus always attempts to provide the information requested in relation to a request. I shall make further enquiries and respond to you in due course.

Yours Faithfully

Colin Whittle
Head of Legal Services

Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033239 / Fax 0191 2033180

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Freedom Info, Tyne and Wear Passenger Transport Executive

Dear Sir,

Further to my earlier e-mail I can confirm that having made enquiries no list in the 'format of the Charter Poster' exists.

Clearly you are looking to receive performance information and have made specific requests under FOI and in response I have confirmed that nexus do not hold that specific information.. Can I suggest that it may be prudent for you to speak to an officer direct in order that Nexus can ascertain exactly what type of information you seek and assist accordingly.

Please give me a ring on the number below.

Yours Faithfully

Colin Whittle
Head of Legal Services

Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033239 / Fax 0191 2033180

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Freedom Info, Tyne and Wear Passenger Transport Executive

Dear Sir,

I have e-mailed you in respect of this request but on review I have noted that I have failed to respond to your final point. I can confirm that Nexus do not have information regarding payments to operators which is a commercial arrangement between DB Tyne and Wear Ltd and the particular operator.

Yours faithfully

Colin Whittle
Head of Legal Services

Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX
Telephone 0191 2033239 / Fax 0191 2033180

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