Dear Mr Hedley,

Thank you for the email which has been passed to me as the person responsible within Nexus for responding to Freedom of Information requests. I will provide a full response within the statutory timescales of 20 working days.

Regards
Michael

Michael Hunt
Administration Manager
 
Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX

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Dear Mr Hedley,

Thank you for the email in which you requested information under the Freedom of Information Act. Please find response to the questions below.

1. Could you please provide a copy of any policy, criteria or guidelines, about how you measure service punctuality on the Metro? The documentation should include what is measured, what is excluded.

Response - the punctuality is measured automatically by a software programme and therefore there is no policy, criteria or guidelines.

2. Could you please advise whether there is a different internal measure of punctuality, from what is displayed on your service update posters? If so, could you please provide a comparison of the two figures for the last 12 months.

Response - there is a different measure used internally which is punctuality on a daily basis. The average daily punctuality compared with the service update posters is attached. The method for daily punctuality changed midway during period 5 of 2018/19 and again in period 10 of 2018/19 therefore are not directly comparable.

Regards
Michael

Michael Hunt
Administration Manager
 
Nexus, Nexus House, St James' Boulevard, Newcastle Upon Tyne, NE1 4AX

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