Dear NHS England,

Customer services sent an email to your FOI department asking that a named case worker should phone me before 2 30 yesterday, 3rd Jan. Nothing happened.

I had requested the name of the person/s who investigated Southern Health.

I had previously been told, before Christmas, this was easy information to find and it would be emailed to me. I still don't have the information. Please supply it.

Please tell me what policies govern the non implementation message requests or of promises made?

Yours faithfully,

Brenda Prentice

FOI, England (NHS ENGLAND), NHS England

Dear Ms Prentice,

 

Thank you for your communication dated 4 January 2017.

 

NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.

 

For further information regarding the FOI Act, please refer to the
[1]Information Commissioner’s Office (ICO) website. For further
information regarding NHS England and the information it publishes please
visit our website [2]here.

 

If you have any queries about this request or wish to contact us again,
please email [3][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [4][NHS England request email]  .

 

Yours sincerely,

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [5][NHS England request email]

 

‘High quality care for all, now and for future generations’

 

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References

Visible links
1. https://ico.org.uk/for-organisations/gui...
2. https://www.england.nhs.uk/contact-us/foi/
3. mailto:[NHS England request email]
4. mailto:[NHS England request email]
5. mailto:[NHS England request email]

HALL, Sally (NHS ENGLAND), NHS England

Dear Ms Prentice

 

Re:      Freedom of Information request (Our Ref: FOI-051957)

 

Thank you for your Freedom of Information (FOI) request dated 15 December
2016

 

Your exact request was:-

 

1.    Which part of NHS England conducted/commissioned the investigation
into Southern Health? For example was this a central or regional team?

2.    Why did this incident lead to an investigation when other
unavoidable deaths do not? For example, what steps happened to cause an
investigation to take place? Why were NHS England involved commissioning
this investigation?

3.    If a similar investigation were to be conducted into an authority in
the South West, who would carry this out/ commission it?

 

 

NHS England holds some information relevant to your request. Our answers
have been numbered for your convenience.

 

 

1.    I can advise that the Independent review of deaths of people with a
Learning Disability or Mental Health problem in contact with Southern
Health NHS Foundation Trust between April 2011 to March 2015 (also known
as the Mazars report); undertaken by Mazars LLP, was commissioned by NHS
England, South Central on behalf of NHS England.

 

 

2.    Following the death of Connor Sparrowhawk in July 2013, Connors
parents met with the then Chief Executive of NHS England, Sir David
Nicholson and the Chief Nursing Officer of England, Jane Cummings. During
that meeting Sir David Nicholson agreed that an independent investigation
into other deaths that had occurred in patients who had been in receipt of
mental health or learning disability care from Southern Health NHS
Foundation Trust, should be investigated. This was a review of all deaths
of people in receipt of care from Mental Health and Learning Disability
services in the Trust between April 2011 and March 2015. It was not a
clinical case review of each service user and therefore it did not try to
identify clinically unavoidable deaths. It sought to establish the extent
of unexpected deaths in Mental Health and Learning Disability services
provided by the Trust and to identify any themes, patterns or issues that
needed further investigation.

 

In 2015 NHS England developed a policy and procedure NHS England Serious
Incident Framework; published in 2015 and revised in 2016. This framework
sets out the requirements and expectations for independent investigations.

 

3.    A similar review in the South West would typically now be undertaken
by NHS Improvement or the Care Quality Commission.

 

Copyright:- NHS England operates under the terms of the open government
licence. Please see the NHS England Terms and conditions on the following
link [1]http://www.england.nhs.uk/terms-and-cond...

 

We hope this information is helpful. However, if you are dissatisfied, you
have the right to ask for an internal review by writing to us, within two
months of the date of this letter, to:

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Email: [2][NHS England request email]

 

Please quote the reference number FOI-051957 in any future communications.

 

If you are not content with the outcome of the internal review, you have
the right to apply directly to the Information Commissioner for a
decision. The Information Commissioner’s Office (ICO) can be contacted at:

 

The Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Telephone: 0303 123 1113

Email: [3][email address]  

Website: [4]www.ico.gov.uk

 

Please note there is no charge for making an appeal.

 

Please be aware that in line with the Information Commissioner’s directive
on the disclosure of information under the FOI Act, your request will be
anonymised and published on our website as part of our disclosure log.

 

Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [5][NHS England request email].

   

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [6][NHS England request email]

 

 

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References

Visible links
1. http://www.england.nhs.uk/terms-and-cond...
2. mailto:[NHS England request email]
3. mailto:[email address]
4. http://www.ico.gov.uk/
5. mailto:[NHS England request email]
6. mailto:[NHS England request email]

Dear HALL, Sally (NHS ENGLAND),

Thank you for this information I had first asked for on the 27th May 2015. Freedom of Information request (Our Ref: FOI-010865) I'm pleased to have it at long last.

I also asked :
Please tell me what policies govern the non implementation message requests or of promises made?

In other words when answering the phone someone says they will do some and then they don't, what happens then? Apart from message not being acted on.

Yours sincerely,

Brenda Prentice

Dear HALL, Sally (NHS ENGLAND),
Thank you for this response.

Yours sincerely,

Brenda Prentice

Dear HALL, Sally (NHS ENGLAND),

I also asked for other information please send it.

Yours sincerely,

Brenda Prentice

FOI, England (NHS ENGLAND), NHS England

Dear Ms Prentice,

 

Thank you for your communications of 19 January and 2 February 2017, in
respect of our response to your FOI Request (FOI-051957).

 

We note that we are currently also in communication with the Information
Commissioners Office (ICO) in relation to your complaint in respect of the
response to your previous FOI request (FOI-010865). At present we are
preparing to respond to the ICO in relation to the complaint.

 

In relation to your complaint with the ICO we can confirm that following
receipt of your request FOI-051957 we were able to re-review your original
request (FOI-010865) with a better understanding of what additional
information you were seeking. As such we are now able to provide
additional information in relation to your original request, which does
mirror the information which was provided to you in FOI-051957. Our
updated response to FOI-010865 is therefore provided below:-

 

•           Please tell me what policy's, guidelines and procedure were
used to enable the investigation into Southern Health.

 

The Independent review of deaths of people with a Learning Disability or
Mental Health problem in contact with Southern Health NHS Foundation Trust
April 2011 to March 2015 (also known as the Mazars Report) was
commissioned by NHS England under the auspices of the NHS Serious Incident
Framework published in 2013 and updated in 2015 and published in 2016.

 

•           What is the pathway to such an investigation?”

 

For this specific investigation following the death of Connor Sparrowhawk
in July 2013, Connors parents met with the then Chief Executive of NHS
England, Sir David Nicholson and the Chief Nursing Officer of England,
Jane Cummings. During that meeting Sir David Nicholson agreed that an
independent investigation into other deaths that had occurred in patients
who had been in receipt of mental health or learning disability care from
Southern Health NHS Foundation Trust, should be investigated. This was a
review of all deaths of people in receipt of care from Mental Health and
Learning Disability services in the Trust between April 2011 and March
2015. It was not a clinical case review of each service user and therefore
it did not try to identify clinically unavoidable deaths. It sought to
establish the extent of unexpected deaths in Mental Health and Learning
Disability services provided by the Trust and to identify any themes,
patterns or issues that needed further investigation.

 

We do note, however, that in your email of 19 January 2017, in relation to
our response to FOI-051957 you commented as follows:-

 

"Thank you for this information I had first asked for on the 27th May
2015. Freedom of Information request (Our Ref: FOI-010865) I'm pleased to
have it at long last."

 

As such we will now communicate with the ICO in order to update them as to
our position and in the hopes that matters can be brought to a conclusion.

 

 

In respect of the second part of your communication in relation to your
case reference FOI-051957, you commented:-

 

“I also asked :

Please tell me what policies govern the non implementation message
requests or of promises made?

 

In other words when answering the phone someone says they will do some and
then they don't, what happens then? Apart from message not being acted
on.”

 

As you will recall your request in respect of this case was taken over the
phone and unfortunately we did not understand these questions to have been
forming part of your request at that time. We can, however, confirm that
if you are unhappy with the way in which your communications with NHS
England have been dealt with or feel that your contacts with the
organisation have not been dealt with in a timely manner the relevant
policy in relation to this would be the complaints policy. A copy of the
NHS England complaints policy can be located by following the link below:-

 

·         [1]https://www.england.nhs.uk/?s=complaints...

 

If you do have a concern about how your communications have been dealt
with you can contact the complaints team, via the Customer Contact Centre,
by either following the link below or by using the following contact
details:-  

 

·        
[2]https://www.england.nhs.uk/contact-us/co...

 

NHS England

PO Box 16738

Redditch

B97 9PT

 

By email to: [3][NHS England request email]

 

If you are making a complaint please state: ‘For the attention of the
complaints team’ in the subject line.

 

By telephone: 0300 311 22 33

 

.We would recommend that you include the word ‘complaint’ in your
communication with the Customer Contact Centre in order that it can be
directed to the correct team more easily.

 

We hope that this does now answer your query in full.

 

Yours sincerely,

 

 

Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate

 

NHS England

PO Box 16738

REDDITCH

B97 9PT

 

Tel: 0300 311 22 33

Email: [4][NHS England request email]

 

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