Currently waiting for a response from NHS England, they must respond promptly and normally no later than (details).

Dear NHS England,

Customer services sent an email to your FOI department asking that a named case worker should phone me before 2 30 yesterday, 3rd Jan. Nothing happened.

I had requested the name of the person/s who investigated Southern Health.

I had previously been told, before Christmas, this was easy information to find and it would be emailed to me. I still don't have the information. Please supply it.

Please tell me what policies govern the non implementation message requests or of promises made?

Yours faithfully,

Brenda Prentice

FOI, England (NHS ENGLAND), NHS England

Dear Ms Prentice,


Thank you for your communication dated 4 January 2017.


NHS England has assessed your communication as a request under the Freedom
of Information (FOI) Act 2000. As such, please be assured that your
request is being dealt with under the terms of the FOI Act and will be
answered within twenty working days.


For further information regarding the FOI Act, please refer to the
[1]Information Commissioner’s Office (ICO) website. For further
information regarding NHS England and the information it publishes please
visit our website [2]here.


If you have any queries about this request or wish to contact us again,
please email [3][NHS England request email] and the message will be
forwarded appropriately. Please remember to quote the above reference
number in any future communications.


Please do not reply to this email. This message has been sent from a
central mailbox. To communicate with NHS England regarding Freedom of
Information (FOI) requests, enquiries or complaints we ask these are sent
directly to NHS England’s customer contact centre. This is to ensure all
communications are progressed correctly. Their postal address, telephone
number and email details are as follows:- PO Box 16738, Redditch, B97 9PT;
0300 3 11 22 33, [4][NHS England request email]  .


Yours sincerely,


Freedom of Information

Corporate Communications Team

Transformation and Corporate Operations Directorate


NHS England

PO Box 16738


B97 9PT


Tel: 0300 311 22 33

Email: [5][NHS England request email]


‘High quality care for all, now and for future generations’


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3. mailto:[NHS England request email]
4. mailto:[NHS England request email]
5. mailto:[NHS England request email]

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