Dear Applicant

This is to acknowledge receipt of your recent request for information from
the University under the Freedom of Information (Scotland) Act 2002,  it
is being dealt with and you will hear from us shortly.

Please note that all subsequent correspondence with the University should
be emailed to [1][RGU request email] as this mailbox is monitored in my absence.

Kind regards

Hannah

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Dear Alisa

(13/06) FOI Request 190518-1 Mental health services

Please find in Blue below the University's response to your recent request
for information under the Freedom of Information (Scotland) Act 2002.

Information Requested:

No of students who accessed mental health welfare 2016-17

196

How long did it take for them to access

All students
who request
an
appointment
are
initially
seen by the
Student
Wellbeing
Advisor
within two
weeks of
making
contact with
the service.
A CORE
evaluation
sheet is
completed. 
If the
student
scores
Medium to
High an
appointment
will be
offered with
a Counsellor
within one
week.
Low risk
students are
generally
seen within
one month of
their
appointment
with the
Student
Wellbeing
Advisor. 
Wellbeing
Drop in
Sessions are
available
for students
on a
Wednesday
evening.
One duty
appointment
is available
for students
who need to
be seen
urgently
from Monday
to Friday.
The
University's
Student
Counselling
& Wellbeing
Centre
supports
students
with varying
issues that
may be
concerning
them.
All
applicants
who disclose
to the
Disability &
Dyslexia
Centre are
contacted at
the point of
offer and
offered an
appointment
with the
Centre.

Reports or statistics on effectiveness

Nil – I give notice under section 17 of the Freedom of Information
(Scotland) Act 2002 this is information not held

I trust that this provides the information you require, however, if you
are dissatisfied with the University’s handling of your request for
information under the Act, you have 40 days from the date of our response
to request a formal review of our decision.  However, you are encouraged
to contact me in the first instance, to determine if I can resolve your
concerns informally as this may lead to a quicker resolution of your
complaint than a formal appeal. 

If you remain dissatisfied after contacting me, you may ask for an
Internal review of the University’s handling of your request. All
complaints regarding requests for information will be handled in
accordance with this procedure, and should be put in writing and sent to
the address below.

The request should:

(a) detail your request for a review of our decision to be undertaken;

(b) describe the nature of your original request; and

(c) explain the reasons why you are dissatisfied with our response. 

Email [1][RGU request email].

If you remain dissatisfied with how your request for information has been
dealt with, you also have the right to apply to the Scottish Information
Commissioner for a decision as to whether we have handled your request
properly. 

Information relating to your right to seek review is available from the
Scottish Information Commissioner's web page at:

[2]http://www.itspublicknowledge.info/faqs.... or by contacting the
Scottish Information Commissioner's Office at the following address:

Scottish Information Commissioner, 

Kinburn Castle, 

Doubledykes Road, St Andrews, 

Fife KY16 9DS 

Telephone: 01334 464610 

Fax: 01334 464611 

E-mail: [3][email address]

Website: [4]www.itspublicknowledge.info

This concludes the University’s response to your enquiry.

Yours sincerely

Ian Croft

Information Governance and Complaints Officer

Robert Gordon University

Garthdee House Annexe

Garthdee Road

Aberdeen

AB10 7QB

[email address]

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