In 2016-2017, how many students accessed mental welfare counselling services and how long did it take for them to access these services after raising an issue? Are there any reports or statistics that indicate how effective the counselling services have been for students struggling with their mental health?
This is to acknowledge receipt of your recent request for information from
the University under the Freedom of Information (Scotland) Act 2002, it
is being dealt with and you will hear from us shortly.
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(13/06) FOI Request 190518-1 Mental health services
Please find in Blue below the University's response to your recent request
for information under the Freedom of Information (Scotland) Act 2002.
No of students who accessed mental health welfare 2016-17
How long did it take for them to access
seen by the
one month of
who need to
the point of
Reports or statistics on effectiveness
Nil – I give notice under section 17 of the Freedom of Information
(Scotland) Act 2002 this is information not held
I trust that this provides the information you require, however, if you
are dissatisfied with the University’s handling of your request for
information under the Act, you have 40 days from the date of our response
to request a formal review of our decision. However, you are encouraged
to contact me in the first instance, to determine if I can resolve your
concerns informally as this may lead to a quicker resolution of your
complaint than a formal appeal.
If you remain dissatisfied after contacting me, you may ask for an
Internal review of the University’s handling of your request. All
complaints regarding requests for information will be handled in
accordance with this procedure, and should be put in writing and sent to
the address below.
The request should:
(a) detail your request for a review of our decision to be undertaken;
(b) describe the nature of your original request; and
(c) explain the reasons why you are dissatisfied with our response.
Email [RGU request email].
If you remain dissatisfied with how your request for information has been
dealt with, you also have the right to apply to the Scottish Information
Commissioner for a decision as to whether we have handled your request
Information relating to your right to seek review is available from the
Scottish Information Commissioner's web page at:
http://www.itspublicknowledge.info/faqs.... or by contacting the
Scottish Information Commissioner's Office at the following address:
Scottish Information Commissioner,
Doubledykes Road, St Andrews,
Fife KY16 9DS
Telephone: 01334 464610
Fax: 01334 464611
E-mail: [email address]
This concludes the University’s response to your enquiry.
Information Governance and Complaints Officer
Robert Gordon University
Garthdee House Annexe
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