Dear University of the Arts London,

I hope you are well.

I would like to receive information about the number of your full-time employees who currently have certification in mental health first aid.

I would like to also kindly ask for the total number of students attending your university at the moment.

Yours faithfully,

Hana Bednarova

Freedom of Information Requests, University of the Arts London

Thank you for contacting the University of Arts Freedom of Information
team.

 

If you have requested information from us under the Freedom of Information
Act we will process your request and respond promptly and within 20
working days of receipt. If you have contacted us about something else we
will direct your enquiry to the appropriate team.

 

Please be aware that the academic year has now finished and many of our
staff are taking annual leave therefore there may be some delay in our
response, if this is the case we will contact you. However we will still
endeavour to respond as promptly as possible to your information request.

Dear University of the Arts London,

I wanted to follow up on this long overdue request. It'd be great if I could receive the requested information.

Thank you.

Yours faithfully,

Hana Bednarova

Freedom of Information Requests, University of the Arts London

Thank you for contacting the UAL Freedom of Information team.

 

If you have requested information from us under the Freedom of Information
Act we will process your request and respond promptly and within 20
working days of receipt. If you have contacted us about something else we
will direct your enquiry to the appropriate team.

Please be aware that during the Christmas period it may take us longer to
process your request as many of our staff will be on leave. Our office
closure is 25th December- 2nd January. If your response is due during this
period we will aim to respond before the closing period, if this is not
possible we will respond on our return January 2020.

 

.

Freedom of Information Requests, University of the Arts London

Dear Hana,

Thank you for your correspondence. It's not clear which request you are following up on, please could you send the original request to [University of the Arts London request email] and we will follow up with urgency.

Thanks for the assistance, if there has been any delay we sincerely apologise.

Yours sincerely,

……………………………………………………
Information Governance Team

University of the Arts London
272 High Holborn
London
WC1V 7EY
United Kingdom

E [University of the Arts London request email]
arts.ac.uk

……………………………………………………
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Dear Freedom of Information Requests,

Thank you for getting back to me. Of course, please see the original request below. This request has been submitted on the 15th of October.

Original Request:
I would like to receive information about the number of your full-time employees who currently have a mental health first aid certificate.

I would like to also kindly ask for the total number of students attending your university at the moment.

Yours sincerely,

Hana Bednarova

Freedom of Information Requests, University of the Arts London

Dear Hana,

Thank you for confirming.

I have found your original request received in October. We unfortunately had an administrative error and did not record your request on receipt which is why you have not received a response. I will action your request now and respond to you as quickly as possible with the data you have requested.

Sincere apologies,

……………………………………………………
Information Governance Team

University of the Arts London
272 High Holborn
London
WC1V 7EY
United Kingdom

E [University of the Arts London request email]
arts.ac.uk

……………………………………………………
Please consider the environment before printing this email.

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Dear Freedom of Information Requests,

Thank you, that's very much appreciated.

Yours sincerely,

Hana Bednarova

Freedom of Information Requests, University of the Arts London

1 Attachment

Dear Hana,

 

We sincerely apologise for the lateness of our response. Please find
attached our response to your Freedom of Information request.

 

Freedom of Information complaints procedure

 

UAL is committed to making information available under the Freedom of
Information Act 2000 (FOIA) and to ensuring that the service it provides
for those wishing to gain access to information is simple, efficient and
effective.

 

If you feel the service you have received does not meet these aims or your
expectations please write, giving details of your complaint, to:

 

Kastur Kerai,

Data Protection Officer,

University of the Arts London

8th Floor

272 High Holborn

London

WC1V 7EY

[1][University of the Arts London request email]

 

Your complaint will be fully investigated and treated confidentially. If
your complaint is about a response to a request for information, it will
be dealt with by an officer who was not involved in the original decision.
A full investigation and any decision will be made and conveyed to you
within 20 working days. If we are unable to deal with your complaint
within this time, we will inform you and let you know the reason for the
delay.

 

If your complaint is upheld you will be notified of what action will be
taken. If it is a request for information, the information will be
provided to you. If the complaint is not upheld you will be given a reason
for the decision.

If we do not deal with your complaint to your satisfaction, you are
entitled to refer your complaint to:

 

The Information Commissioner’s Office,

Wycliffe House,

Water Lane,

Wilmslow

Cheshire,

SK9 5AF

Tel: 0303 123 1113 (local rate)

Tel: 01625 545 745 if you prefer to use a national rate number

[2]www.informationcommissioner.gov.uk

 

Kind regards,

 

 

……………………………………………………

Information Governance Team

 

University of the Arts London

272 High Holborn

London

WC1V 7EY

United Kingdom

 

E [3][University of the Arts London request email]

[4]arts.ac.uk

 

 

 

……………………………………………………

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References

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