Dear Melizza

Thank you for your request made under the Freedom of Information Act 2000.  
                               
A response will be provided to you no later than 20 working days of the date received.

Kind regards

Freedom of Information Lead
NHS Nottingham City
1 Standard Court | Park Row | Nottingham | NG1 6GN
Tel: 0115 845 4545
www.nottinghamcity.nhs.uk
[NHS Nottingham City request email]

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Dear Melizza,

 

FREEDOM OF INFORMATION ACT 2000 - INFORMATION REQUEST (248/12)

 

Your request for information under the Freedom of Information Act 2000 has
now been considered and our response is detailed below.

 

The time limit on making a complaint is 12 months from the date of the
incident giving rise to the complaint or the date that the complainant
became aware of the incident giving rise to the complaint.

 

Where a complaint is made after the 12 months time limit then the
Complaints Lead (following consultation with the Assistant Director of
Quality and Patient Safety) may use his/her discretion to accept the
complaint if the complainant had good reason for not complaining earlier
and it is possible to investigate the complaint fairly and effectively
despite the delay.

 

We must advise you that where we have provided information we have done so
subject to the provisions of the Re-use of Public Sector Information
Regulations 2005. Accordingly you must not re-use this information without
having the consent of the Trust. Where the Trust is prepared to provide
its consent then it may levy a charge for doing so. Should you wish to
re-use documents provided then you must make your request in writing
stating your name and your address for correspondence together with the
document that you wish to re-use and the purpose for which the information
is to be re-used.

 

I hope that the information meets your requirements.  Should you have any
further enquiries or queries about this response please do not hesitate to
contact me.  However, if you are unhappy with the way in which your
request has been handled, NHS Nottingham City has an internal review
procedure through which you can raise any concerns you might have. 
Further details of this procedure can be obtained by contacting:

PALS,

NHS Nottingham City,

1 Standard Court,

Park Row,

Nottingham     NG1 6GN                                     E-mail:
[1][email address]

 

If you remain dissatisfied at the conclusion of any review you may write
to the Information Commissioner, who will consider whether NHS Nottingham
City has complied with its obligations under the Act, and can require NHS
Nottingham City to remedy any problems.  You can find out more about how
to do this, and about the Act in general, on the Information
Commissioner’s Website: [2]www.informationcommissioner.gov.uk.  Complaints
to the Information Commissioner should be sent to:

 

Information Commissioner's Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Kind regards,

 

Freedom of Information Lead

NHS Nottingham City

1 Standard Court | Park Row | Nottingham | NG1 6GN

Tel: 0115 845 4545

[3]www.nottinghamcity.nhs.uk

[4][NHS Nottingham City request email]

 

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