Dear Parliamentary and Health Service Ombudsman,

Below is an extract from Private Eye.

It states that the Permanent Secretary of the Department of Health, Una O’Brien recommended Medigold to the CQC.

And that Medigold declared board whistleblower Kay Sheldon a paranoid schizophrenic - via a 10 minute phone call - after she gave evidence of negligence to the Francis committee.

::::

1. How has the PHSO recruited it's medical experts in the last four years?

2. Has the PHSO ever used Medigold?

3. Does the PHSO recruit it's medical experts via agencies and, if so, which agencies?

4. Has the PHSO ever received a recommendation from Una O'brien as to which medical advisors, or medical advice companies, it should use to review or investigate cases?

5. Have any of the PHSO's current medical experts declared any employment, links, or interests with Medigold?

6. In the last four years, have any of the PHSO's medical experts ever:

A. spoken to complainants on the phone?

B. or given an opinion of complaints mental health?

C. or made a medical diagnosis of complainants mental health?

If they have not, how do medical experts reach their decisions as to whether or not complainants are telling the truth and are mentally stable - other than accepting government organisations statements about the complainant?

:::::::

Private Eye:

But why did the CQC engage a private family occupational health company to do a secret psychiatric assessment? The answer was revealed as Sheldon gave evidence to the Public Accounts Committee last month. Medigold was recommended to the CQC by the Permanent Secretary of the Department of Health, Una O’Brien. So the DH was instrumental in organising the inappropriate, secret and erroneous psychiatric assessment of hugely embarrassing whistleblower by a private occupational health doctor based on a short phone call where health was not discussed.

Una O’Brien remains the most senior civil servant at the Department of Health and one wonders how many other secret mental health assessments have been conducted under her leadership. O’Brien refused to comment personally, but claimed, “The Department suggested Medigold, with which the Department holds a contract for the provision of occupational health services.” If Stevens really wants to support whistleblowers, and reverse the culture of his predecessor David Nicholson, he needs to shine the light at the top of the NHS

Yours faithfully,

Jt Oakley

foiofficer, Parliamentary and Health Service Ombudsman

Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence.

show quoted sections

All email communications with PHSO pass through the Government Secure
Intranet, and may be automatically logged, monitored and/or recorded for
legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
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foiofficer, Parliamentary and Health Service Ombudsman

Ms Janet [first name redacted] Oakley

By email only

 

 

FDN-189377

 

 

20 May 2014

 

 

Dear Ms [first name redacted] Oakley

 

RE: Freedom of Information request - Medical experts

 

I write in response to your request for information made by email on 21
April 2014. My response to each of your queries can be found below.

 

1.       How has the PHSO recruited its medical experts in the last four
years?

 

The Parliamentary and Health Service Ombudsman (PHSO) has recruited
medical experts by advertising externally in relevant publications.

 

2.       Has the PHSO ever used Medigold?

 

The PHSO has never used Medigold.

 

3.       Does the PHSO recruit its medical experts via agencies and, if
so, which agencies?

 

The PHSO does not recruit its medical experts via agencies.

 

4.       Has the PHSO ever received a recommendation from Una O’Brien as
to which medical advisors, or medical advice companies, it should use to
review or investigate cases?

 

The PHSO is independent from the day to day running of NHS and from the
Government Departments in its jurisdiction. PHSO has not received a
recommendation from Una O’Brien regarding any of the points you have
raised.

 

5.       Have any of the PHSO's current medical experts declared any
employment, links, or interests with Medigold?

 

I can confirm that there are no records of PHSO medical experts declaring
any employment, links or interests with Medigold.

 

6.       In the last four years, have any of the PHSO's medical experts
ever: 

a.      Spoken to complainants on the phone?

b.      Or given an opinion of complaints mental health?

c.       Or made a medical diagnosis of complainants mental health?

If they have not, how do medical experts reach their decisions as to
whether or not complainants are telling the truth and are mentally stable
- other than accepting government organisations statements about the
complainant?

 

PHSO’s clinical advisers provide clinical advice to our caseworkers. Their
advice is based on the clinical and complaint records and, as such, they
do not need to speak to the complainant directly. If further clarification
or information is required it would be for the caseworker rather than the
clinical adviser to obtain that information and/or contact the
complainant.

 

The Ombudsman considers complaints about the NHS and NHS funded services.
This includes complaints about mental health services and the care
provided to people who have a mental health history. We do not accept the
statements provided to us by the NHS. The role of the clinical adviser is
to help the caseworker test the explanations provided by the body.

 

Depending on the facts of the individual case and in order to help the
caseworker establish whether a service failure has occurred, a clinical
adviser may be required to give an opinion on the complainant’s mental
health, the support they require, and the care provided. However, it is
not the role of the Ombudsman’s service or its clinical advisers to
provide a complainant with a diagnosis or second opinion.

 

I hope that this information is helpful.  If you are unhappy with my
decision not to give you all the information you requested, you can ask
for a review by email to: complaints[1][email address]

 

If you still have concerns after that, you can ask the Information
Commissioner’s Office to look into your case.  Their contact details are
available on their website at: [2]www.ico.org.uk

 

Yours sincerely

 

David Thomas

FOI/Data Protection Officer

Parliamentary and Health Service Ombudsman

E: [3][email address]

W: [4]www.ombudsman.org.uk

 

 

 

show quoted sections

Dear foiofficer,

Thank you for your considered response.

Yours sincerely,

Jt Oakley

foiofficer, Parliamentary and Health Service Ombudsman

Thank you for your e-mail to the Parliamentary and Health Service
Ombudsman. This return e-mail shows that we have received your
correspondence.

show quoted sections

All email communications with PHSO pass through the Government Secure
Intranet, and may be automatically logged, monitored and/or recorded for
legal purposes.
The MessageLabs Anti Virus Service is the first managed service to achieve
the CSIA Claims Tested Mark (CCTM Certificate Number 2006/04/0007), the UK
Government quality mark initiative for information security products and
services. For more information about this please visit www.cctmark.gov.uk

Jt Oakley left an annotation ()

So the clinical advisors judge the mental health of complainants via the files provided by the organisations that the complaints have complained about.

Give a dog a bad name...

Jt Oakley left an annotation ()

If complainants were allowed to know who was assessing their medical cases, they might discover that the 'advisors' had 18 poor care allegations against them.

And that is the reason complainants can't be allowed to know:

::::.

Disgruntled patient of government dentistry advisor reaches out-of-court settlement

A retired phone engineer has received a £15,000 payout after taking legal action against a leading dentist for “ruining” his teeth.

Richard Jordan was a patient for more than 30 years of Dr Howard Myers, a former dentistry adviser to the Parliamentary and Health Service Ombudsman, as well as the Brent and Harrow Health Authority.

Yet Mr Jordan, 65, claims the care provided by Dr Myers at his practice in Golders Green Road, Golders Green, left him unable to eat properly for two years.

The former BT engineer, of Agincourt Road, Gospel Oak, launched a legal claim in 2012 and, after a two-year battle, has finally secured a £15,000 payout in an out-of-court settlement.

He said: “Dr Myers treated me for more than 30 years. My teeth have been ruined and I now need to pay for expensive repeat treatment.

“I didn’t know my oral health was getting worse and I’ve now found out I’ve lost some of the bone in my mouth. Dr Myers left me in the dark.”

Mr Jordan suffers from gum disease and bone loss and faces dental therapy for the rest of his life.

Dr Myers is no longer practicing after voluntarily giving up his registration with the General Dental Council (GDC) in 2012.

At the time, he was due to face 18 allegations of providing poor care at a GDC hearing, following a complaint lodged by Mr Jordan.

Among the allegations, it was said Dr Myers had missed signs of gum disease, failed to diagnose 
infected molars, failed to treat tooth decay and fitted a crown so badly that it caused a fracture.

Dr Myers’ voluntary removal from the dental register resulted in the GDC hearing never taking place, but Mr Jordan was determined to pursue the matter.

http://www.hamhigh.co.uk/news/disgruntle...

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