Meaning of the term customer

The request was refused by Department for Work and Pensions.

Dear Department for Work and Pensions,

According to the DWP I have the status of ‘CUSTOMER’:Can you to me explain how the DWP legally define & interpret this word?

WHAT am I a CUSTOMER of?WHAT am I ‘buying’?

According to the OED a (NOUN)’CUSTOMER is a person who buys goods & services from a shop or business’.

(ADJECTIVE)’A person of a specified kind with whom one has to deal with’

WHAT is the view of the DWP of the claimant if the word customer dominates & defines their interactions with us?

What are the obligations of DWP ‘Customers’ in relation to the WCA?

HOW ARE CUSTOMERS obligated to ‘purchase’ an unsolicited service such as the WCA?

Yours faithfully,

Justin Davison

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no-reply@dwp.ecase.co.uk on behalf of Operations FOI Team, Department for Work and Pensions

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Dear JUSTIN DAVISON,

I am writing in response to your request for information, received 12th
February.

Yours sincerely,

DWP Central FoI Team