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Maternity complaints by ethnicity

Nandini Naira Archer made this Freedom of Information request to Norfolk Community Health and Care NHS Trust as part of a batch sent to 176 authorities This request has been closed to new correspondence. Contact us if you think it should be reopened.

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Nandini Naira Archer
Delivered

Dear Norfolk Community Health and Care NHS Trust,

I am writing to you under the Freedom of Information Act 2000 to request the following information:
The annual number of complaints made to the trust about the maternity care for the calendar years 2018, 2019, 2020, 2021, 2022.
Please state the number of complaints fully upheld, partly upheld, and not upheld.
Please provide the data broken down by the complainants’ ethnicity.
In the simplest terms, please indicate what the nature of each complaint was.

Yours faithfully,

Nandini Naira Archer

Link to this Report
Freedom of Information, Norfolk Community Health and Care NHS Trust

Thank you for contacting the Norfolk Community Health and Care Trust
Freedom of Information mailbox.

 

Queries are processed 09:00 – 16:00 on normal working days (Monday to
Friday, except for Public Holidays).  Requests outside these times will be
dealt with on the next working day.

 

Trust Governance – Information Governance & Quality Compliance Team

Room 1.42

Woodlands House

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

 

Telephone: 01603 272279

Recipients should be aware that all E-Mails received or sent by this Trust
are subject to the Freedom of Information Act 2000 and therefore may be
disclosed to a third party.

Link to this Report
Freedom of Information, Norfolk Community Health and Care NHS Trust

Dear Nandini,

 

We refer to your Freedom of Information request dated 3^rd August 2023.

 

Norfolk Community Health and Care NHS Trust is a community-based Trust and
we do not offer Maternity Services under our Trust; therefore this FOI
request would not apply to us.

 

However, we suggest that you may wish to contact the Norfolk & Norwich
University Hospital NHS Foundation Trust. Their details are as follows:

 

NNUH Website:         [1]https://www.nnuh.nhs.uk/

NNUH Freedom Of Information Page:   
[2]https://www.nnuh.nhs.uk/departments/free...

 

The Trust provides a complaints procedure to deal with complaints about
the Trust’s handling of requests for information. If you feel you need to
make a complaint in the first instance you should contact our Complaints
Officer at:

 

Norfolk Community Health & Care NHS Trust

Norwich Community Hospital

Bowthorpe Road

Norwich

NR2 3TU

 

Email: [3][email address]

 

If you feel you have exhausted our internal complaints procedure, you also
have the right and may feel you wish to contact the Information
Commissioner’s Office (ICO).

 

With Regards

 

Sam Marriott 

Administrator

Freedom of Information

Trust Governance

Norfolk Community Health & Care NHS Trust

 

Tel: 01603 785876

Email: [4][email address]

Room 1.38, Woodlands House

Norwich Community Hospital, Bowthorpe Road, Norwich, NR2 3TU

[5]www.norfolkcommunityhealthandcare.nhs.uk  

“securityoff”

 

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Link to this Report
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