Information request
Our reference: 3283296

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Dear Sir/Madam
 
Freedom of Information Act 2000
 
Thank you for your request for information that was received on 11 July
2016 concerning:

RE Marlborough Court Care Home 7 Copperfield Road, Thamesmead, London SE28
8QA

1) Number of Safeguarding alerts/concerns received from or in connection
with the above named home from all sources (the home itself, family,
hospital, etc)

2) Number of Investigations conducted in response to safeguarding alerts,
complaints, allegations of abuse, etc.

3) Outcome of the investigations conducted. (e.g. substantiated, not
substantiated, partially substantiated, etc.)

4) Number of Deaths (for any reason, expected or otherwise) of any person
who used the care service

5) Number of Incidents reported to or investigated by the police, again
not necessarily related to safeguarding concerns.

6) Number of Pressure Ulcers of any grade reported by the provider or
external medical staff or family, etc.

7) Number of complaints received by anyone and by any route (phone, email,
in person, letter, etc) in connection with this home.

Please provide these figures in the following way:

Breakdown of the above for years 2014, 2015 for full year; and for 2016
between January and June. If any of the numbers are fewer than 5 for
certain years, and you would therefore be unable to disclose them, please
feel free to add the numbers for different years together and provide the
total number.
 
We are dealing with your request under the Freedom of Information Act
2000 and we aim to send a response by 8 August 2016 (which is 20 working
days beginning on the first working day after the date we received your
request).
 
In some cases, a fee may be payable. If we decide a fee is payable, we
will send you a fee notice and we will require you to pay the fee before
proceeding with your request.
 
The Freedom of Information Act 2000may restrict the release of some or all
of the information you have requested. We will carry out an assessment and
if any exemptionsapply to some or all of the information then we might not
provide that information to you. We will inform you if this is the case
and advise you of your rights to request an internal review and to
complain to the Information Commissioner's Office.
 
We will also advise you if we cannot provide you with the information
requested for any other reason together with the reason(s) why and details
of how you may appeal (if appropriate).
 
 
Regards,

Jemma Goode
Complaints & FOI Officer
London Borough of Bexley, Civic Offices, 2 Watling Street, Bexleyheath,
Kent, DA6 7AT
Tel: 0203 045 4409
Email: [email address]
www.bexley.gov.uk

Information request
Our reference: 3283296

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Dear ‎Sir/Madam‏
 
Thank you for your request for information received on 11 July 2016.
 
 Please find attached our response to your request.
  
‎
Regards,

Malcolm Bainsfair
Head of Safeguarding Adults
London Borough of Bexley Civic Offices 2 Watling Street Bexleyheath Kent
DA6 7AT
Tel: 02030453173
Email: [email address]
www.bexley.gov.uk
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