Maps of public corridors on larger Tube stations

The request was successful.

Dear Transport for London,

In 2015, the following request was made:
https://www.whatdotheyknow.com/request/m...

Since then, several new stations have opened, including the Elizabeth Line stations. For any stations not covered in the 2015 request, would you be able to provide maps that show all public entrances/exits and corridors in your stations (London Underground, London Overground, the Elizabeth Line, the Docklands Light Railway)? As with this 2015 request, this would be a map showing platforms, entrances/exits and every way passengers can use under normal conditions to make their way out of the station or to a different line.

I very much appreciate the open data provided at https://tfl.gov.uk/corporate/transparency/. However, it does not include the requested information.

The intention behind this request is to improve accessibility for travellers with reduced mobility, reduced vision, or other access requirements.

I look forward to hearing from you!

Yours faithfully,
Björn Haßler

FOI, Transport for London

Dear Björn,

TfL Ref: 0094-23214

Thank you for your request received by Transport for London (TfL) on 11 April 2023. .

We will aim to issue a response by 10 May 2023 in accordance with the Freedom of Information Act 2000 and our information access policy.

We publish a substantial range of information on our website on subjects including operational performance, contracts, expenditure, journey data, governance and our financial performance. This includes data which is frequently asked for in FOI requests or other public queries. Please check http://www.tfl.gov.uk/corporate/transpar... to see if this helps you.

We will publish anonymised versions of requests and responses on the www.tfl.gov.uk website. We will not publish your name and we will send a copy of the response to you before it is published on our website.

In the meantime, if you would like to discuss this matter further, please do not hesitate to contact me.

Yours sincerely

Jasmine Howard
FOI Case Officer
FOI Case Management Team
General Counsel
Transport for London
 

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Dear Jasmine Howard,

Many thanks for the initial acknowledgement. I very much appreciate the information provided by TfL publicly, including the open data. I am fairly certain that the information I am seeking is not not part of the information published so far.

I look forward to your response!

Many thanks, and yours sincerely,
Björn Haßler

FOI, Transport for London

2 Attachments

Dear Björn,

 

TfL Ref: 0094-2324

 

Thank you for your request received by Transport for London (TfL) on 11
April 2023 asking for information about maps that show all public
entrances/exits and corridors in TfL stations.

 

Your request has been considered in accordance with the requirements of
the Freedom of Information Act and our information access policy.  I can
confirm that we hold the information you require. You asked about the
following:

 

In 2015, the following request was made:

[1]https://www.whatdotheyknow.com/request/m...

 

Since then, several new stations have opened, including the Elizabeth Line
stations. For any stations not covered in the 2015 request, would you be
able to provide maps that show all public entrances/exits and corridors in
your stations (London Underground, London Overground, the Elizabeth Line,
the Docklands Light Railway)? As with this 2015 request, this would be a
map showing platforms, entrances/exits and every way passengers can use
under normal conditions to make their way out of the station or to a
different line.

 

I very much appreciate the open data provided at
[2]https://tfl.gov.uk/corporate/transparency/. However, it does not
include the requested information.

 

The intention behind this request is to improve accessibility for
travellers with reduced mobility, reduced vision, or other access
requirements.

 

I look forward to hearing from you!

 

We would like to advise that Transport for London publishes a
comprehensive range of accessibility maps, guides, tools and transport
services to assist those with reduced mobility, reduced vision and hearing
loss - for example. Please refer to the following link to our website to
access the full range available at:
[3]https://tfl.gov.uk/transport-accessibili...

 

In terms of the FOI Request referenced above, asking for ‘maps that show
all public entrances/exits and corridors in Tube interchange stations’,
only in instances where significant changes have occurred to a station’s
layout, would the diagrams for these locations be updated accordingly.
With this in mind, please find attached the most recent map edition of the
upgraded interchange at Bank/Monument station. Additionally, an
axonometric map for Whitechapel Station, plus the new stations at
Battersea and Nine Elms are included in the attached zip file.

 

Diagrams for the Docklands Light Railway network are also provided. Please
note that in accordance with TfL’s obligations under the General Data
Protection Regulation (GDPR), some personal data has been removed from
these maps, as required by section 40 of the FOI Act. This is because
disclosure of this personal data would be a breach of the legislation,
specifically the first principle of the GDPR, which requires all
processing of personal data to be fair and lawful. It would not be fair to
disclose this personal information when the individuals have no
expectation it would be disclosed and TfL has not satisfied one of the
conditions which would make the processing ‘fair’.

This exemption to the right of access to information is an absolute
exemption and not subject to an assessment of whether the public
interest favours use of the exemption

 

Maps of the DLR do not include interchange stations where the ownership is
managed by a separate network line, such as those listed below:

 

Bank

Custom House

Canning Town

Stratford

West Ham

 

Again, only in instances where significant changes have occurred to a
station’s layout, would the diagrams for these locations be updated
accordingly, such as the attached PDF for Bank/Monument station.

 

Other redactions have been made to the DLR maps, as the detail concerned
is exempt from disclosure under sections 24 (National Security) and 38
(Health and Safety) of the Freedom of Information Act. The exemptions
apply because the requested material would be of use to any persons
wishing to disrupt London’s transport infrastructure by placing into the
public domain information which would otherwise not be available via other
means. Whilst we make no suggestion that you would use this information
for anything other than you own interest, disclosure of information under
FOI is regarded as a disclosure to the public at large. As you will no
doubt be aware, the transport system in London has been the target of
attacks in the past. The information requested features sensitive
information, which could be of use for anyone seeking to research or plan
for such an attack or to actively cause disruption to the network.

The Information Commissioner’s Office has previously issued a Decision
Notice regarding the application of sections 24 and 38 to withhold
information in relation to the security of public transport. Whilst the
information requested in this case is different to the information you
have requested, we believe the same arguments can be applied:

[4]https://ico.org.uk/media/action-weve-tak...

The use of the section 24 and 38 exemptions are subject to an assessment
of the public interest in relation to the disclosure of the information
concerned. We recognise the need for openness and transparency by public
authorities, and acknowledge that there may be some interest in the
information in question - as evidenced by the fact that you have requested
it. However, as we believe this information could potentially be obtained
and utilised by individuals who may wish to use it to cause disruption or
harm to London’s transport infrastructure, in this instance we believe
that minimising the risk to that infrastructure and protecting the safety
and welfare of members of the general public and our staff outweighs the
limited public interest in disclosure. These exemption also apply to maps
of the Elizabeth line network, which have also been withheld from
disclosure on this basis.

 

As for London Overground services, our concession holder, which manages
this line on our behalf, produces 2D floor plans from digital imagery
company Matterport, which costs £13 per station.

 

However, in instances where a London Overground station is managed by a
National Rail train operating company, maps featuring the station’s layout
can be found via the latter’s website, such as that for Barking Riverside
published here:
[5]https://www.nationalrail.co.uk/stations_...

 

In the meantime, diagrams for Liverpool Street and Moorgate stations are
currently being developed into a suitable format for public disclosure but
should be ready in the next few weeks. We invite you to contact us again
during this time.

 

If this is not the information you are looking for, or if you are unable
to access it for any reason, please do not hesitate to contact me.

 

Please see the attached information sheet for details of your right to
appeal as well as information on copyright and what to do if you would
like to re-use any of the information we have disclosed.

 

Yours sincerely

 

 

Jasmine Howard

FOI Case Officer

FOI Case Management Team

General Counsel

Transport for London

 

 

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Dear Jasmine Howard,

Thank you very much for your detailed response. I fully appreciate the constraints and checks/balances that go into responding to requests, as well as the effort that goes into the response.

I really appreciate the information provided, which is very helpful.

Thank you also for the note about Liverpool Street and Moorgate stations, which I will follow up on in due course.

Many thanks again!

Yours sincerely,
Björn Haßler