Mandatory requirements for telephone assessors

The request was successful.

Dear Department for Work and Pensions,

If there are any please kindly provide the mandatory requirements for your contractors holding telephone-based PIP and Universal Credit assessments.

We're especially interested in assessors who conduct assessments without the claimant's claim form in front of them. We're looking for clues as to whether you really permit this.

Yours faithfully,

Lee Jefferson
for Stop UK lies and Corruption.

DWP freedom-of-information-requests, Department for Work and Pensions

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References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

Our ref: FOI2020/27317

Contact email: [1][email address]

Dear Lee Jefferson,

Thank you for your request for information which was received on 4th June.
Your request is being considered under the terms of the Freedom of
Information Act 2000.

You can normally expect a response to your FoI request within 20 working
days. However due to the current situation with COVID-19 it may not be
possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FOIs as we would usually but
the current situation may mean that available Departmental resources are
needed on other high priority areas.

We kindly ask for your understanding during this unprecedented si tuation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

Dear Department for Work and Pensions,

Please pass this on to the person who conducts Freedom of Information reviews.

I am writing to request an internal review of Department for Work and Pensions's handling of my FOI request 'Mandatory requirements for telephone assessors'.

You have failed to provide the information requested within the twenty working day period.
We still require this information which you assigned ref FOI2020/27317.

The Information Commissioner recommends internal reviews are completed within 40 working days.

A full history of my FOI request and all correspondence is available on the Internet at this address: https://www.whatdotheyknow.com/request/m...

Yours faithfully,

Lee Jefferson
for Stop UK lies and Corruption.

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FOI mailbox.
 
If your email is a Freedom of Information request you can normally expect
a response within 20 working days.
 
However please be advised that due to the current situation with COVID-19
we cannot guarantee a response within this timescale.
 
Every effort is being made to respond to FOIs as we would usually but the
current situation means that available Departmental resources will be
needed on other high priority areas.
 
We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.
 
Email FOI responses will be issued from [1][email address]
We recommend that you add this address to your email contacts otherwise
the response may be treated as Spam or Junk mail.  
 
Should you have any further queries in connection with this request do
please contact us.
 
[2]http://www.gov.uk/dwp
 
 

show quoted sections

References

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1. mailto:[email address]
2. http://www.gov.uk/dwp

DWP Central FOI Team,

Dear Lee Jefferson,

Our Ref: IR2020/36113

Contact email: [1][DWP request email]

Thank you for your Freedom of Information (FoI) review request.

You can normally expect a response to your FoI review request within 20
working days. However due to the current situation with COVID-19 it may
not be possible for us to reply to you within this timeframe.

The DWP will make every effort to respond to FoI reviews as we would
usually but the current situation may mean that available Departmental
resources are needed on other high priority areas.

We kindly ask for your understanding during this unprecedented situation
and we will aim to deal with your FOI request as soon as is practically
possible.

If you have any queries about this letter, please contact the department
using the email address and reference number above.

Yours sincerely,

DWP Central FoI Team

Department for Work and Pensions

References

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1. mailto:[email address]

DWP Central FOI Team,

1 Attachment

Dear Lee Jefferson,

I am writing in response to your request for information, received 4th
June.

Yours sincerely,

DWP Central FoI Team