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Mandatory Referrals

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Dear Department for Work and Pensions,

Please you could you provide the official guidance covering mandation of job centre customers to the National Careers Service (NCS).

In particular any guidance that covers the nature of the intervention to be undertaken by the NCS adviser which can be deemed as mandatory. Any guidance which states it is required that CV appointments with the NCS be arranged by Job Centre adviser on a mandatory basis. Any guidance that explains why an NCS appointment would be a voluntary referral as opposed to a mandatory referral.

In addition could you provide a list of job centre districts which employ a mandatory appointment only referral policy to the NCS.

Yours faithfully,

C Norris

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Operations FOI Requests, Department for Work and Pensions

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Dear C Norris,

Please find attached the response to your FOI request.

DWP Freedom of Information Team

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