Mandatory Reconsideration - details of number of requests by phone or in writing

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Dear Department for Work and Pensions,

I wish to request information on the following:
Since the inception of Mandatory Reconsideration for DWP benefits:

• How many requests for Mandatory Reconsideration have been made?
• How many were made by phone?
• How many were made in writing?
• How many telephone requests subsequently proceeded to Mandatory Reconsideration?
• How many written requests subsequently proceeded to Mandatory Reconsideration?
• How many of the decisions subject to Mandatory Reconsideration then proceeded to appeal?
• Is it now routine for claimants who call the DWP to request Mandatory Reconsideration of a decision that their request cannot be taken at that time but that a Decision Maker will call them back within two weeks in order to discuss the decision?
• If the last point is current practice, how is this supported by the existing legislation?

Yours faithfully,

Andrew Dutton
Derbyshire Welfare Rights

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Operations FOI Requests, Department for Work and Pensions

1 Attachment

 
Dear Mr Dutton,
 
Please find attached the reply to your recent Freedom of Information
request reference number 5159:
 
 
 
 
Thank you
 
DWP Freedom of Information Team
 
 
 
 

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