Mandatory Reconsideration - details of number of requests by phone or in writing

The request was partially successful.

Dear Department for Work and Pensions,

I wish to request information on the following:
Since the inception of Mandatory Reconsideration for DWP benefits:

• How many requests for Mandatory Reconsideration have been made?
• How many were made by phone?
• How many were made in writing?
• How many telephone requests subsequently proceeded to Mandatory Reconsideration?
• How many written requests subsequently proceeded to Mandatory Reconsideration?
• How many of the decisions subject to Mandatory Reconsideration then proceeded to appeal?
• Is it now routine for claimants who call the DWP to request Mandatory Reconsideration of a decision that their request cannot be taken at that time but that a Decision Maker will call them back within two weeks in order to discuss the decision?
• If the last point is current practice, how is this supported by the existing legislation?

Yours faithfully,

Andrew Dutton
Derbyshire Welfare Rights

DWP freedom-of-information-requests, Department for Work and Pensions

This is an automated confirmation that your request for information has
been accepted by the DWP FoI mailbox.
By the next working day your request will be forwarded to the relevant
information owner within the Department who will respond to you direct. 
If your email is a Freedom of Information request you can normally
expect a response within 20 working days.
Should you have any further queries in connection with this request do
please contact us.
For further information on the Freedom of Information Act within DWP
please click on the link below.

show quoted sections


Visible links

Operations FOI Requests, Department for Work and Pensions

1 Attachment

Dear Mr Dutton,
Please find attached the reply to your recent Freedom of Information
request reference number 5159:
Thank you
DWP Freedom of Information Team

show quoted sections