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Dear Foreign, Commonwealth & Development Office,

I am looking to update my research regarding what software solutions are currently used to manage and track FOI, Subject Access and other DPA/GDPR related disclosure requests and would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

The details I require are:
• What, if any, software is used for managing and tracking FOI, Subject Access, DPA disclosure requests and complaints?
• If purchased software is used, what was the start date, duration and value of the contract?
• Is there an extension clause in the contract and, if so, the duration of the extension?
• Has a decision been made yet on whether the contract is are being either extended or renewed?
• Who is the senior person/s (outside of procurement) responsible for managing the FOI, Subject Access, DPA disclosure request process?

Thank you for your help.

Yours faithfully,

Mr Ewan Owen

Information Rights, Foreign, Commonwealth & Development Office

Thank you for contacting the FCDO Information Rights Unit (IRU).

 

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Information Rights Unit,

Dear Ewan Owen

Thank you for your FOI request under the Freedom of Information Act 2000.

We received your request on 27th November. It has been assigned a unique
reference number FOI2023/23201. We aim to respond by 28th December.

Yours sincerely,

Information Rights Unit

Foreign, Commonwealth & Development Office

Information Rights, Foreign, Commonwealth & Development Office

Dear Ewan Owen,

 

I refer to your Freedom of Information request reference FOI2023/23201.

 

Please note that we are currently experiencing a high volume of casework
and we apologise for the delay in finalising your response.  We are doing
our best to process your request as a priority and we will be in touch as
soon as we can with a response.

 

Yours Sincerely,

 

Information Rights Unit

Foreign, Commonwealth & Development Office

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Information Rights Unit,

1 Attachment

Dear Ewan Owen,

I am writing in response to your Freedom of Information request
FOI2023/23201, received 27th November. Please find our response attached.

Yours sincerely,

Information Rights Unit

Foreign, Commonwealth & Development Office

We don't know whether the most recent response to this request contains information or not – if you are Mr Owen please sign in and let everyone know.