Managing Information Rights Requests

Mr Owen made this Freedom of Information request to HM Revenue and Customs Automatic anti-spam measures are in place for this older request. Please let us know if a further response is expected or if you are having trouble responding.

The request was partially successful.

Dear HM Revenue and Customs,

I am looking to update my research regarding what software solutions are currently used to manage and track FOI, Subject Access and other DPA/GDPR related disclosure requests and would be most grateful if you would provide me, under the Freedom of Information Act, the following details.

The details I require are:
• What, if any, software is used for managing and tracking FOI, Subject Access, DPA disclosure requests and complaints?
• If purchased software is used, what was the start date, duration and value of the contract?
• Is there an extension clause in the contract and, if so, the duration of the extension?
• Has a decision been made yet on whether the contract is are being either extended or renewed?
• Who is the senior person/s (outside of procurement) responsible for managing the FOI, Subject Access, DPA disclosure request process?

Thank you for your help.

Yours faithfully,

Mr Ewan Owen

Team, FOI, HM Revenue and Customs

Our ref: FOI2023/95553

Dear Ewan Owen,

Thank you for your request, which was received on 28 November.

Please remember to quote the reference number above if you need to contact
us about this request again.

We aim to respond to all freedom of information requests within 20 working
days. We will either send you the information you have asked for or let
you know why we can't.

If we can't reply by 29 December 2023, we will write to let you know the
reason and when you can expect a response.

Yours sincerely

HMRC Information Rights Unit

Team, FOI, HM Revenue and Customs

1 Attachment

Dear Ewan Owen,

We are writing in response to your request for information, received 28
November.

Yours sincerely,

HMRC Freedom of Information Team