Managing Information Rights Requests

The request was partially successful.

Dear Department for Energy Security and Net Zero,

I am looking to update my research regarding what software solutions are currently used to manage and track FOI, Subject Access and other DPA/GDPR related disclosure requests and would be most grateful if you would provide me, under the Freedom of Information Act, the following details.

The details I require are:
• What, if any, software is used for managing and tracking FOI, Subject Access, DPA disclosure requests and complaints?
• If purchased software is used, what was the start date, duration and value of the contract?
• Is there an extension clause in the contract and, if so, the duration of the extension?
• Has a decision been made yet on whether the contract is are being either extended or renewed?
• Who is the senior person/s (outside of procurement) responsible for managing the FOI, Subject Access, DPA disclosure request process?

Thank you for your help.

Yours faithfully,

Mr Ewan Owen

FOI Requests,

DESNZ ref: FOI2023/24767

Dear Mr Owen

Thank you for your request for information which was received on 28th
November. Your request has been passed on to the appropriate official at
the Department for Energy Security & Net Zero (DESNZ) to process.

Your request is being considered under the terms of the Freedom of
Information Act 2000 or the Environmental Information Regulations 2004 and
we will reply at the latest by 29th December.

If you have any queries about this email, please contact the Information
Rights Team. Please remember to quote the reference number above in any
future communications.

Kind regards,

Information Rights Team

Information Rights Team | Department for Energy Security & Net Zero | 3 to
8 Whitehall Place, London, SW1A 2EG | www.gov.uk/desnz |
[email address] |

FOI Requests (Energy Security), Department for Energy Security and Net Zero

Our Ref: FOI2023/24767

Dear Mr Owen,

We can confirm that the Department holds information within the terms of your request, however we need more time to consider.

The Freedom of Information Act ('the Act') obliges us to respond to requests promptly and in any case not later than 20 working days after receiving your request. However, when a qualified exemption applies to the information and an accompanying public interest test is engaged, section 10(3) of the Act allows the time for the response to be extended, in which case a full response must be provided within such time as is reasonable in all circumstances. The exemption which applies to the information that you have requested is s43(2)(Commercial Interests).

The Department has not yet reached a decision on the balance of the public interest. Due to the need to consider, in all the circumstances of the case, where the balance of the public interest lies in relation to the information that you have requested, the Department will not be able to respond to your request in full within 20 working days.

We hope to let you have a response by 29 January 2024.

Yours sincerely,

Information Rights Team
3 - 8 Whitehall Place
London
SW1A 2EG

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FOI Requests (Energy Security), Department for Energy Security and Net Zero

1 Attachment

Dear Ewan Owen,

Please find attached our response to your information request, our reference FOI2023/24767.

If you have any queries about this email, please contact the Information Rights Team.

Please remember to quote the reference number above in any future communication.

Yours sincerely,

Information Rights Team
3 - 8 Whitehall Place
London
SW1A 2EG

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