Managing Information Rights Requests

The request was partially successful.

Dear Department for Culture, Media and Sport,

I am looking to update my research regarding what software solutions are currently used to manage and track FOI, Subject Access and other DPA/GDPR related disclosure requests and would be most grateful if you would provide me, under the Freedom of Information Act, details in respect to the contract below.

The details I require are:
• What, if any, software is used for managing and tracking FOI, Subject Access, DPA disclosure requests and complaints?
• If purchased software is used, what was the start date, duration and value of the contract?
• Is there an extension clause in the contract and, if so, the duration of the extension?
• Has a decision been made yet on whether the contract is are being either extended or renewed?
• Who is the senior person/s (outside of procurement) responsible for managing the FOI, Subject Access, DPA disclosure request process?

Thank you for your help.

Yours faithfully,

Mr Ewan Owen

FOI Team, Department for Culture, Media and Sport

Our ref: FOI2023/11430

Dear Mr Owen,

Thank you for your request for information which was received on 27th
November. Your request is being considered under the terms of the Freedom
of Information Act 2000.

The Act requires that a response must be given promptly, and in any event
within 20 working days. We will therefore reply at the latest by 28th
December.

Please remember to quote the reference number above in any future
communications.

Yours sincerely,

Freedom of Information Team

Department for Culture, Media and Sport

FOI Team, Department for Culture, Media and Sport

1 Attachment

Our Ref: FOI2023/11430

Please see the attached letter from the Department for Culture, Media and
Sport.

Kind regards,

Ministerial Support Team

Department for Culture, Media and Sport