Thank you for your email which is receiving our attention. We will get
back to you with a response as soon as we can.

If your email is a request for information, it will be handled under the
Freedom of Information Act and we will aim to provide you with a response
as soon as possible, but at least within the 20 working days specified in
the Act.

Dear Mr Acton

Your information request (1255)

I am writing in response to your email of 26 November 2020 which we have
considered in line with the Freedom of Information Act 2000 (FOIA). Thank
you for getting in contact.

• Do you currently have any paper documents in storage? Yes, we do.

• If any paper documents are currently being stored, would you consider
having your documents securely scanned by a reputable UK secure scanning
company? We do not currently have a business need for this service – so
the answer is ‘no’.

• If all of your documents have been securely digitised, do you have any
bespoke software to electronically access and manage scanned images? We do
not have any software in-house.

• Who is the senior officer/s (outside of procurement) responsible for the
management of physical records? Martin Brazier, Head of Knowledge
Management, is responsible for this area. However, as stated above, we do
not have a business requirement in this area currently so would prefer not
to have any sales calls in relation to this.

I hope this information is helpful. However, if you are not satisfied with
the way we have handled your information request, you may appeal our
decision which will then be investigated through an internal review. If
you are not content with the outcome of that, you have the right to refer
any complaint directly to the Information Commissioner’s Office (or ICO,
contact details are available at: [1]www.ico.org.uk). As you know, the ICO
will usually expect you to have first exhausted our own complaints
procedure before raising any concerns with them.

Yours sincerely

Aimee Gasston   |   Freedom of Information Officer
T: +44 20 7851 5046

Aimee Gasston   |   Data Protection Manager
M: +44 7552 863 512   T: +44 20 7851 5046

-->
 
[2]The Crown Estate
 
1 St James's Market, London, SW1Y
4AH
[3]thecrownestate.co.uk
 
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From: Michael Acton <[7][FOI #709092 email]>
Sent: Thursday, November 26, 2020 1:55 PM
To: Enquiries <[8][email address]>
Subject: Freedom of Information request - Management of Physical Documents

Dear The Crown Estate,

I am currently researching if any paper documents are currently being
archived and would be most grateful if you would provide me, under the
Freedom of Information Act, details in respect to the contract below.

The details we require are:

• Do you currently have any paper documents in storage?

• If any paper documents are currently being stored, would you consider
having your documents securely scanned by a reputable UK secure scanning
company?

• If all of your documents have been securely digitised, do you have any
bespoke software to electronically access and manage scanned images?

• Who is the senior officer/s (outside of procurement) responsible for the
management of physical records?

Thank you for your help.

Yours faithfully,

Michael Acton

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