Management of Corporate Estates and Maintenance
Dear Queen Mary University of London,
I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:
• How are facilities management services (hard FM, soft FM or TFM) handled across your estates?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, including the end date, and which services are included in each?
- What are the values of the contracts?
- Is there an extension clause in the contract(s) and if so, what is the duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either extended or renewed?
- What is the job title of the senior officer (outside of procurement) responsible for the contract(s)?
• Do you utilise any outsourced helpdesk or FM integrator services? If so, with which supplier(s)?
• Which software solution(s) are used to manage your corporate property/assets including facilities management (CAFM)?
Yours faithfully,
Marta Nass
Dear Marta Nass,
We acknowledge receipt. We are writing to you for some clarification on your request.
The scope of your request is quite wide. You have asked for details about contract dates and values of facilities management services, but it is not clear on which contract/services you seek information.
Please note that we will be unable to process your request any further until we receive a response; the 'clock will be stopped' in the meantime.
Kind Regards,
Queen Mary University of London
Dear QM FOI Enquiries,
I am writing regarding Queen Mary's University Campus in London, I was wondering if you currently use Facilities management services whether hard or soft facilities services.
Yours sincerely,
Marta Nass
Dear QM FOI Enquiries,
I would be most grateful if you would provide me, under the Freedom of Information Act, the following information regarding your facilities management approach:
How are facilities management services (hard FM, soft FM or TFM) handled across your estates? This refers to;
- HARD FM - refers to physical structural maintenance services eg HVAC, plumbing, mechanical & electrical maintenance contracts
- SOFT FM - people managed services eg security, cleaning, waste management contracts
- TFM - all the above included as a total contract - Total facilities management.
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, including the end date, and which services are included in each?
- What are the values of the contracts?
- Is there an extension clause in the contract(s) and if so, what is the duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either extended or renewed?
Yours sincerely,
Marta Nass
Dear Marta Nass,
We acknowledge receipt of your request and will respond as soon as we can.
Kind regards,
Queen Mary University of London
Dear Marta Nass,
Thank you for your Freedom of Information request.
I am pleased to enclose the requested information in the attached Excel file.
If you are dissatisfied with this response, you may ask QMUL to conduct a review of this decision. To do this, please contact QMUL in writing (including by fax, letter or email), describe the original request, explain your grounds for dissatisfaction, and include an address for correspondence. You have 40 working days from receipt of this communication to submit a review request. When the review process has been completed, if you are still dissatisfied, you may ask the Information Commissioner to intervene. Please see http://www.ico.org.uk/ for details.
Yours sincerely,
Queen Mary University of London
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