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Kind regards

MHRA Customer Experience Centre

Medicines and Healthcare products Regulatory Agency

10 South Colonnade, Canary Wharf, London E14 4PU

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MHRA reference: FOI2024/00200

Dear Marta Nass,

Thank you for your information request, which we received on 13 June. We
have understood your request to be for the following information:

Dear Medicines and Healthcare Products Regulatory Agency,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the following information regarding your facilities
management approach:
- How are facilities management services (hard FM, soft FM or TFM) handled
across your estates?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, including the
end date, and which services are included in each?
- What are the values of the contracts?
- Is there an extension clause in the contract(s) and if so, what is the
duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either
extended or renewed?
- What is the job title of the senior officer (outside of procurement)
responsible for the contract(s)?
- Do you utilise any outsourced helpdesk or FM integrator services? If so,
with which supplier(s)?
- Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?

If we have misunderstood or misinterpreted your request, please contact us
as soon as possible.

We will deal with your request under the Freedom of Information Act 2000
(FOIA). The statutory time frame for response is 20 working days; this
begins on the first working day after receipt, and we will respond by 11th
July.

If you need to contact us about this request, please quote the reference
number above.

We publish our responses to FOI requests with requester details removed.
You can view these on our website here:

[1]Transparency and freedom of information releases - GOV.UK (www.gov.uk)

Yours sincerely

Infrastructure and Regulatory Services Function

Medicines and Healthcare products Regulatory Agency

10 South Colonnade, Canary Wharf, London E14 4PU
Telephone 020 3080 6000

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Dear Marta Nass,

I am writing in response to your request for information, received 13th
June.

Please find the response to your request attached.

Yours sincerely,

Infrastructure and Regulatory Services Function

Medicines and Healthcare products Regulatory Agency

10 South Colonnade, Canary Wharf, London E14 4PU
Telephone 020 3080 6000

[1]gov.uk/mhra

[2]Stay connected

For information on how the Agency uses your personal data and your data
protection rights, please see our three centres' Privacy Notices: [3]MHRA,
[4]CPRD and [5]NIBSC.

References

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