Your email has been received by LTE Group’s Data Protection department. 
GDPR/FOI requests will be processed within statutory timescales. For all
other enquiries and requests, we will aim to respond as soon as possible.

Kind regards,

Data Protection Office
LTE Group

Disclaimer The information transmitted in this e-mail, including all
attachments, are intended only for the person or entity to whom they are
addressed and may contain confidential and/or privileged material. Please
be aware that if the contents of this email (including any attachments)
contain personal data, then the handling of this (including sharing,
storing and destruction) should be in line with UK Data Protection Law
(including GDPR) and the sharing of this information to a third party
without consent of the sender, could be considered unlawful. If you are
not the intended recipient, please be advised that you have received this
e-mail in error and that any use, dissemination, forwarding, printing,
copying or storing of this e-mail is strictly prohibited. If you believe
you have received this email in error, please contact the sender and
delete the material from any platform that may contain a copy of it. Any
views or opinions presented here are solely those of the author and do not
necessarily represent those of LTE Group. This email has been scanned for
viruses and malware, and may have been automatically archived.
P Before printing this message, think about the environment.

Dear Gina George,

 

We write to acknowledge receipt of your request under the Freedom of
Information Act 2000. Your request has been logged on our system; your
reference number is: 1609.

 

We will respond to you in full on or before the statutory deadline of
20/6/24 (20 working days).

 

 

Kind regards,

 

Data Protection Office

E-mail: [1][The Manchester College request email]

 

 

 

From: Gina George <[FOI #1133551 email]>
Sent: Wednesday, May 22, 2024 4:10 PM
To: Data Protection Officer <[email address]>
Subject: [External] Freedom of Information request - Management of
Corporate Estates and Maintenance (Our Ref 1609)

 

Important: The identity of the sender of this message could not be
verified as it originates from the Internet. Please be cautious about the
origin and content of this email.

Dear The Manchester College,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the following information regarding your facilities
management approach:
• How are facilities management services (hard FM, soft FM or TFM) handled
across your estates?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, including the
end date, and which services are included in each?
- What are the values of the contracts?
- Is there an extension clause in the contract(s) and if so, what is the
duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either
extended or renewed?
- What is the job title of the senior officer (outside of procurement)
responsible for the contract(s)?
• Do you utilise any outsourced helpdesk or FM integrator services? If so,
with which supplier(s)?
• Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?
Yours faithfully,

Gina George

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[2][FOI #1133551 email]

Is [3][The Manchester College request email] the wrong address for Freedom of Information
requests to The Manchester College? If so, please contact us using this
form:
[4]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[5]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[6]https://www.whatdotheyknow.com/help/ico-...
[7]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections

Good afternoon,

 

We write further to your FOI request. We have provided our responses
alongside each question below.

How are facilities management services (hard FM, soft FM or TFM) handled
across your estates?

Hard FM is outsourced. Soft FM is managed in-house.

- If any services are outsourced, which services and to which suppliers?

We outsource hard FM to a supplier tendered through the CPC framework.*

- What are the start dates and durations of these contracts, including the
end date, and which services are included in each? What are the values of
the contracts? Is there an extension clause in the contract(s) and if so,
what is the duration of the extension? Has a decision been made yet on
whether the contract(s) are being either extended or renewed?*

- What is the job title of the senior officer (outside of procurement)
responsible for the contract(s)?

Due to individualised role(s) within our organisation, we are unable to
provide job title(s) relevant to this request due to some role titles
alone constituting personal data. General information & contacts can be
found here:
[1]https://www.ltegroup.co.uk/about-us/deal....

• Do you utilise any outsourced helpdesk or FM integrator services? If so,
with which supplier(s)?

We have an integrated CAFM system.*

• Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?

*We can confirm that we hold this information, however the information you
have requested is commercially sensitive.  I regret to inform you that
your request has been refused under s.43 of the Freedom of Information Act
2000. Section 43(2) exempts information from being disclosed where it
would, or would be likely to, prejudice the commercial interests of any
legal person.

We thank you for your interest in our organisation.

 

If you are unhappy with the way we have handled your request

If you are dissatisfied with the handling of your request, you have the
right to ask for an internal review. Internal review requests should be
submitted within one month of today and should be addressed to: Company
Secretary & General Counsel, Executive Suite, Whitworth House, Ashton Old
Road, Openshaw, Manchester, M11 2WH or [2][The Manchester College request email]

 

If you are not satisfied with the outcome of our internal review or are
unhappy with the way we have handled your request, you have the right to
apply directly to the Information Commissioner for a decision. The
Information Commissioner can be contacted at: Information Commissioner’s
Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF or
[3]https://ico.org.uk/make-a-complaint/

 

 

Kind regards,

 

Data Protection Office

E-mail: [4][The Manchester College request email]

 

 

 

From: Data Protection Officer
Sent: Thursday, May 23, 2024 1:01 PM
To: 'Gina George' <[FOI #1133551 email]>
Subject: RE: [External] Freedom of Information request - Management of
Corporate Estates and Maintenance (Our Ref 1609)

 

Dear Gina George,

 

We write to acknowledge receipt of your request under the Freedom of
Information Act 2000. Your request has been logged on our system; your
reference number is: 1609.

 

We will respond to you in full on or before the statutory deadline of
20/6/24 (20 working days).

 

 

Kind regards,

 

Data Protection Office

E-mail: [5][The Manchester College request email]

 

 

 

From: Gina George <[6][FOI #1133551 email]>
Sent: Wednesday, May 22, 2024 4:10 PM
To: Data Protection Officer <[7][email address]>
Subject: [External] Freedom of Information request - Management of
Corporate Estates and Maintenance (Our Ref 1609)

 

Important: The identity of the sender of this message could not be
verified as it originates from the Internet. Please be cautious about the
origin and content of this email.

Dear The Manchester College,

I would be most grateful if you would provide me, under the Freedom of
Information Act, the following information regarding your facilities
management approach:
• How are facilities management services (hard FM, soft FM or TFM) handled
across your estates?
- If any services are outsourced, which services and to which suppliers?
- What are the start dates and durations of these contracts, including the
end date, and which services are included in each?
- What are the values of the contracts?
- Is there an extension clause in the contract(s) and if so, what is the
duration of the extension?
- Has a decision been made yet on whether the contract(s) are being either
extended or renewed?
- What is the job title of the senior officer (outside of procurement)
responsible for the contract(s)?
• Do you utilise any outsourced helpdesk or FM integrator services? If so,
with which supplier(s)?
• Which software solution(s) are used to manage your corporate
property/assets including facilities management (CAFM)?
Yours faithfully,

Gina George

-------------------------------------------------------------------

Please use this email address for all replies to this request:
[8][FOI #1133551 email]

Is [9][The Manchester College request email] the wrong address for Freedom of Information
requests to The Manchester College? If so, please contact us using this
form:
[10]https://www.whatdotheyknow.com/change_re...

Disclaimer: This message and any reply that you make will be published on
the internet. Our privacy and copyright policies:
[11]https://www.whatdotheyknow.com/help/offi...

For more detailed guidance on safely disclosing information, read the
latest advice from the ICO:
[12]https://www.whatdotheyknow.com/help/ico-...
[13]https://www.whatdotheyknow.com/help/ico-...

Please note that in some cases publication of requests and responses will
be delayed.

If you find this service useful as an FOI officer, please ask your web
manager to link to us from your organisation's FOI page.

show quoted sections